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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Your service is absolutely terrible, your customer service is rude and lies. 20 years I've been with you and you treated me like $#*!. I'm almost finally rid of your terrible services and will not be coming back. Horrendous!
This path to login was changed without previous information. I've spent a lot of time to access my accouint
I have only one website currently hosted by Bluehost. The website was launched and running but all of a sudden the site shut off due to 503 Error. I have contacted support for assistance on several occasions and on all occasions I was told the issue has been escalated and security team will contact me. For over a week now no one has called - and this is badly affecting my business. In the last conversation the agent said to fix the problem I needed to subscribe to Site Lock Security and that felt like blackmail because I believe Bluehost should protect my site and and if there is a malware somewhere in the site I deserve some support to get my site up and running again. I just contact and no one does anything to help. This is nacceptable.
Friendly people on the chat, but hours on the chat and they cannot solve the problem. Now I am awaiting an email from billing, hoping that all will be solved.
We have another site hosted with SiteGround and I would rate them as 4 stars so you are just a bit behind them.
Easy access to update website, but sometimes difficult to get a human to talk to for help.
Good, but sometimes I have so issue accessing my acount or some other tech issue
I came to create an e-mail 20 minutes later, I still don't have it.
I don't find the platform particularly intuitive or easy to use. Right now, I was looking for help and it took me to a page where I was not logged in, after being logged in.
New cpanel is clunky and slow to get to key features (e.g. File manager). Support (e.g. Via chat) is very slow & often not that knowledgeable. Very frequent technical issues with. I spend more time talking to Bluehost support than any other service support, this years hours and hours. On top of all that pricing has gone up hugely and despite being customers for over a decade we do not feel at all valued, either when speaking to support, when being offered pricing, or for instance with the recent threat to introduce quite strict new restrictions on account usage. Coupled with website downtime and significant email problems over the years, Bluehost can often feel like a very frustrating experience.
Been a customer for 10+ yrs. Cpanel & facilities good. Email & server status very unreliable.
Everything straight forward and easy to follow. Lots of free guidance available and technical support has been swift and helpful when needed.
Your changes are difficult to navigate and an old message will not clear.
The mail SPAM is inefficient, Doesn't remember my frequent emailers, no matter how many times I ask it to.
Something is going wrong, my websites are crashing. Wordpress is not updating well. And your technical team is not sorting well the problem.
Very convenient and fast host, with awesome support.
There are a lot of glitches. And not very easy to get started as a beginner.
Not friendly and to access email, i haver to do click on 3 different options
I literally contact bluehost for any changes i made on my cpanel vps server. And as we speak i have a 2weeks case i have been contacting bluehost about and was finally escalated yesterday, it's been 24 hours and i have not gotten any message from the advanced backend team.
Horrible big brand
Would prefer to have the entry field for user name and password on the same page.
I love the customer service so much and I haven't had too many problems as I hosted my website on bluehost
We've been having persistent issues with our emails and website for the past one year. The quality of products offered is poor and the support agents are poorly trained
Our email issue is more than 2months having problem and until now didn't resolve.The issue was repeated
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members