On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ssh keys are broken. I cannot access the shell on my account. Website for vseavello.com isn't setup correctly. I get someone else's web site when I try to load my site.
Been struggling with customer service and migrating my website to Bluehost. Just started chatting with Bhagyashree and hope they'll help. So far, so good.
The changes are absurd! It now takes me several steps to get to weebly
Bluehost services EXTREMELY deteriorated over the past two years, thinking of migrating. Sites not reachable, account access issues, yesterday spent 4-5 HOURS trying to log in... your agents do not speak/write understandable English sometimes, so much less can they help. HORROR.
We have had an ongoing issue with a subdomain (kiyongtai.com) with regards to email delivery that we have not been able to resolve since October despite several attempts to have it resolved.
I have nothing to but good things to say about BlueHost. I'm beyond happy. Whenever I had issues, they were resolved quickly. They even helped me fix things that I broke accidentally. Can't send them enough praise. Thank you!
So far so good. Only one problem I've had so far. The bluehost website builder wasn't working with a very important podcast plugin and so I had to uninstall the website builder and install a different one. This has cost me a lot of time and a little frustration.
Calling tech support seems to have equal probability of fixing the problem or making it worse.
I decided to implement the two step verification process, which worked well most of the time. Recently, the system was not allowing me to enter the verification code once I received it. After working with an agent, we changed the settings to eliminate the two-step process and go back to the single verification. This works well for me.
The login screen is poorly done. The chat starts blaring off this obnoxious bell every time I log in. To get into my account I have to go through an upsell screen with a "no thanks" buried at the bottom in small type. This is not a customer focused interface in my opinion and I am looking for alternatives.
I have an unresolved ticket I've been waiting to hear on. S-*******. I have no idea what the status is and cannot tell anything from your site.
I don't like being redirected to the new login page.
It's my first time using a hosting platform, but I've been happy.
I like the website. It was more difficult than I was prepared for. I subscribed to Blue Sky and then I had all the help I needed to mover forward.
Easy to figure out, however, the dashboard is too confusing. I would like there to be a dashboard tour available for the wordpress dashboard.
Logging into my website sucks now. Very difficult.
The hosting platform (cPanel, etc.) is fine, but tech support is a problem. I spent more than a week on the chat almost every day before I called and got someone who actually knew how to fix my issue. Several times, immediately after I typed a message, the tech said they hadn't heard from me for a while and closed the chat. It's been a very, very frustrating process to get one of my sites back online.
People tell you to choose Bluehost. Everyone says you're the best. But, I am not experienced enough to really use your service, I guess. I've paid for hosting, paid for a theme, nothing works. It's been hectic and crazy just getting my site to work, and because of issues, I'm moving to another service because I can actually make the front end there.
You've changed the log in screen again so now I have to remember my username instead of google password. And before I can get into my wordpress site, I have to click off your advertising page. There's plenty of space to put advertising without requiring an extra click. I don't understand why I react so strongly each time I see the ad, but each instance makes me think BlueHost doesn't respect their customers time
Great support overall. But web editor quite restrictive
Bluehost has been awesome
Wordpress... meh... the updates are crushing me. Starts the entire build process over again.
I had an issue and legal wouldn't work with tech. They were a pain in butt. I finally had to transfer my site away from bluehost to fix the issue.
Server is very much slow, some time site take too much time to load. Also non professional support members.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members