BluehostReviews 21,469

Annoying upselling, "create PIN" wouldn't accept the PIN I created even though it said it was valid.

Superb. Live chat is invaluable with excellent support personnel.

I am generally very happy with the service I receive, although I can't say that updated versions are always better.

After user clicks to buy the protection the cart isn't available to chose from on the webpage, the user must click the bluehost button at the top left corner to open up the dashboard and for the cart to be seen. You as a company is losing money this way. I'm a consultant in the tech space reach out if you need any assistance. - Malik

I have been with Bluehost for 15 years and the call-in and online chat service is the worst that I've ever experienced anywhere on the entire internet, and I use a LOT of apps due to online marketing.
They refuse to escalate a problem as if they're afraid to do so even when they don't know the problem solution. Will they be punished?! They are impossible to understand on the phone due to accents. The individuals, I'm sure try the hardest they can, but they simply are not able to make a customer feel well-cared for. I've NEVER left a chat or phone call feeling good or relieved. Instead, I've been angry, frustrated and on the verge of tears. I am angry to have paid for 5 years of hosting up-front, and I can't even find a way to the accounting services to see what, if anything can be done. As soon as my subscription is due, I will shut down and move on.

Great customer support, solve my domain issue in record time.

Blue Host have a friendly user interface that even though it was first time to build and host a website, I was still able to it.

Great, security, customer service, pricing and ease of use

It's decent. I don't appreciate the upsell everytime I log in. I understand from a marketing perspective however it is quite annoying. I was also targeted with many ads from blue host after I already purchased. (Right after I purchased) Poor segmentation and I would wait a little before trying to suck more money out of an individual. Seems a bit disingenuine.
As far as product its decent but doesn't impressed me that much. Would not go out of my way to recommend it to a friend.

After 4 times contacting tech support, my website is STILL not live. I'm going to try again ONE MORE TIME today and if the tech support person is unsuccessful at helping me put my WordPress website up live, then I'm going to cancel my subscription and use a hosting company that actually wants to help me. I have always had success before BlueHost, but now I'm realizing that the company does not have people who understand what they are doing. I would love to give a 5 stars as hate being that guy, but this has been going on for a month and I'm simply tired and don't want to deal with this incompetence anymore. So, in conclusion, the problem is simple: the people working in tech support have ZERO initiative to ensure that my website is working. (Side Note: I've only had time to call during the weekend, so I wonder if there is a difference between those who work during business hours vs weekend hours.) This has been a very miserable experience.
Oh, and the customer service person who I spoke with on my second phone call realized that I agreed to pay for specific service and refunded $37 to my PayPal. But not even an hour after I gave this person a 5 star rating they canceled the refund which put an incredible bad taste in mouth for BlueHost. That experience alone was enough to cancel my subscription and report BlueHost to the BBB and the Federal Trade Commission. You cannot lie or mislead customers like this. It is decieptful and ethically wrong on so many levels. If this is how you treat your customers then you deserve to have investigations opened and to be audited. I'm going to start looking for companies that are not owned by EIG because it appears there is pattern going on here

Find someone who speak Italian please Find someone who speak Italian please Find someone who speak Italian please Find someone who speak Italian please Find someone who speak Italian please Find someone who speak Italian please

This company has gone in the toilet over the last year. I changed from them to start over the price increase on developer hosting, then tried to start transferring domains, and had to wait 10 days to get a Authorization code. After which I initiated the transfer on 12/09 and on 12/21 the domain still had not transferred, so they threatened to close my account, after questioning them about the problem. I got 3 different responses as to the problem, and no resolution until I paid the renewal to transfer the domain to another provided. Of by which was told Bluehost would not stop the transfer now that it had been initiated. When I asked to give a review about my experience, I was told they do not allow unhappy customers to give reviews over the phone. Oh, and by the way this came from a supervisor. Plus, they have no BBB account and could not find them on Google business to give a review there. Since then I have transferred to InMotion and Liberation Technology Services. Great service and promote America First

Unfortunately, this platform is NOT user friendly in my opinion. U have used plenty of other platforms and I never ever had so much difficulty setting them up. However, with this platform, I am just stuck no matter how many videos and tutorials I have watched already.