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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Bluehost is the worst company I have ever worked with. Just look at my support cases from the past. Shocking and doing everything I can to move our agency away from you.
I have been with Bluehost for over a decade and things have gone downhill. I am receiving odd email messages and having a hard time getting in touch with someone.
Customer support is very worst and not able to renewal the hosting with indian cards
It's generally favorable, but for one thing. Last year I accidentally signed up for WordPress, thinking that I was instead signing up to extend my time at Bluehost for the next three years, but only for the services I had at that time. I never used WordPress and I won't. My website is very basic, efficiently laid out, and noncommercial. I make no money off of it, so I cannot afford the expense of WordPress. I know that I won't win any beauty awards for my website, but it seems to work for me as is. Thanks.
I don't think any billing should take place without an email preceding the bill.
Every week I have to write to technical service because the platform does not work, it is out of service, I cannot access any tags. It's been working very poorly lately.
It is very difficult for a non-professional person to navigate your home page to get to wordpress so that i can post a simple old lady blog.
It is me that is the problem, not bluehost! I am a technological idiot. I thought I could just sign up, pay my money and start blogging. It appears that i need an MIT graduate to put their hand on mine to get me through this.
I requested that she help me with the PHP update (Please note the version I requested is already very old, but Blue Host is even behind). Instead of finding a solution, she just refused it. Her behaviour was rude
Good. I just had a question about a new website. All questions answered. Very satisfied.
Great tech support experience. Knowledgeable, friendly, helpful, and my issue was quickly solved.
Hosting expired because of an unclear email. I lost all access to email for 10 days. The solution was to provide me a backup for me to restore myself. I'll work it out, but i don't have time right now.
Too many pop ups that are selling stuff, not able to quickly get to work
I was attempting to work on my site in a staging area. The changes are showing up on my live site and I cannot access the staging site now
The technician was very helpful and I was able to resolve the issue quickly.
Horrible customer service, agents have no idea what they are doing. Huge extra charges for things I never ordered or wanted. Takes forever to transfer a domain to a different registrar and there is ZERO information about the transfer that is already finished somewhere else but the domain still appears as active on bluehost for two more weeks. Instead of real support, I am receiving threathening emails about loosing everything or more charges and nobody know what I am supposed to do about it.
VERY disapointed by your huge price increase after 3 years!
You are clearly not willing to keep your clients and loyalty is not important for you.
Bluehost is one of the worst hosting platforms I ahve encountered.
I paid for two domains $300 each and I ended cancelling both.
I feel cheated.
Not as easy as I was led to believe, nor as economical
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members