BluehostReviews 21,469

Hard to navigate - not sure Bluehost is a secure platform due to continued spoof emails proporting to be from this site and now my website has disappeared...

So far I love the bluehost dashboard with all that information at my finger tips. I used to spend so much time with another hosting service just looking for things I needed. I appreciate how organized and appreciative this service seems to be for web designers/developers/authors.

Really good support team, and easy to use website. Thank you!

The payment system is convoluted. The process involves more screens and is confusing compared to almost every other service I pay for online. It was far superior before the UI change.

Technology gets ever more complicated, if one is to be competitive. That means getting into the belly of Bluehost, which is TERIFYING. Things like linking DNS and emails to CMS systems. Although it make take a few iterations, your patient Chat staff, gets it done.

Customer service officer manage to resolve my issue but after multiple sessions.

I asked tech support to help because my new site was slow (I've been doing this 15 years). They said it was my fault. That there was a bug. I had 3 pages, minimal content, and no images. The server response time was slow - they blamed me. Frankly, I've been too busy to move, but likely will.

My site went down twice. First time I called, I was told that it was because I had not paid for a SSL renewal or something like that. That was incorrect. When I provided the proof, I was then told that it was because it was not on "auto-renewal", so it had to be reconnected manually and that I would have needed to either do it myself or let Bluehost know. Huh? I was told that it would be fixed within 48 hours. This was NOT ACCEPTABLE because I had literally just launched a promotion for people to sign up via the website, that was now giving people a SUSPICIOUS WEBSITE BEWARE message when they went to the link. The gentleman understood and was very helpful to try to get it fixed after I paid for an upgraded auto-renewal package.

All worked well for about one day, and it happened again the next day. It took four calls, maybe five, with different agents, all giving me different information about what the issue was and how long it would take to fix. All the while, my site was down! I can't tell you how stressful this was, given that I had literally just sent out a big email and FB campaign with the link to it. Can you imagine? Anyway, I kept checking on the site and then suddenly it just appeared, with no issues and no explanation of what occurred. I'll be moving from Bluehost and will not be recommending it to anyone.

They changed the payment method and then There was no explanation of what I was purchasing, i am still confused on what I paid for

Been using your services for nearly 20 years, never had issues with down time and tech support has always been on the ball.

We had been with Bluehost for around 5 years. Due to Viruses getting into our site and Bluehost not having backed up our files we no longer have a website. Tje site cost us thousands of pounds to build and maintain over a 20 year period, we had never had problems in the past. Now we find ourselves with no website at all and if we want one will have to start from scratch. Blue host did credit back the money for the hosting for the rest of the year, but took no responsibility for what has happened.

I have been trying to get tech support to figure out how to upgrade Weebly for weeks and they do not communicate. If it can't be done because Square now owns Weebly then just tell me!