On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've barely logged on. I've already been hit with an advert for a security upgrade that is totally not required, a very threatening message about 2-factor authentication whereby I apparently have 2 more "skips" until I'll be forced to action it, and now I have a feedback box shoved in my face with a threatening message in red saying I *need* to give feedback for a 1-star rating you've brought on yourself?
Suck my nuts. Suck my $#*!ing nuts, Bluehost. I'm paying £160 per year for this. I don't have to explain myself to you.
Again, suck my nuts.
There is a learning curve. However, the true frustration is when you update a page and it doesn't do what you updated.
Your tech support is terrible. No one knows how to fix anything. When I contact tech support, they must be helping several people at once. It took them 10 minutes in between responses, and an entire hour and a half to resolve one of the issues.
It's more complicated than I thought it would be, but the customer service is pretty good.
Very poor support, I had the same issue with htaccess issues over 10 CSR encounters with Bluehost over less days, they came up with 5 different solutions, all that had nothing to do with the issue.
I requested 2nd level support 3 times, I never got contacted for it.
I finally gave up and spent the time to fix the issue myself.
It was great having phone support to go started on the process.
I've have tried many times to get my website back online but still it has not happened.
There are times that folks don't understand what I need, nor my customers
New system is not cs friendly! Prefer previous version more intuitive
An excellent hosting site! Customer service was awesome and the live agents were delightful to speak with.
I have not been receiving email from my website for three or four days now and tech support has NOT resolved the issue.
Bluehost is good overall, but site stability is lacking. I receive notifications all the time that the site is down. On top of that, I'm concerned that when my account is up for renewal I will see a significant cost increase and be forced to leave to another provider.
I am firing bluehost for their escalated price increases, regularly. I am struggling to get hold of customer service to get my money refunded for the 3 months I ordered of service, while my webmaster was changing my site to another much more affordable hosting company. Furthermore, back in August '23 when I received the new 3-year price with an increase, I spoke with and have an email from customer service that it was agreed that the price would reduce from some $575/3 years down to $402 for 3 years. In December '23, I received a typical automated reminder-to-renew email showing the full price again. After some 15 or so years, I am DONE with bluehost.
It's been good so far, only minor issues but nothing to worry about or talk about really.
Your domain has caused my company's mail exchange to break down without us noticing. Now we cannot even easily fix it.
The website is always complicated to navigate - I always seem to end in a place I wasn't trying to get to, and it takes forever to find the right location. I also wanted to print out my invoices from 2023 for my taxes, but it only shows one for the whole year. We had to dig through my emails to find receipts.
Very poor UI and editing procedure as compared to Godaddy.com which is super easy
NO clarity, no transparency, bait and switch practices, terrible customer service.
The first year is all included. Then you have to pay for everything separately. The emails always are in spam. The protection of the web page is really bad... I am looking forward to end my contract.
Not happy at all.
You should put a simple easy to see button to simply edit your page. It is confusing as where to go. I keep getting lost everytime I try to access my page to edit.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members