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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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I was recommended to bluehost by my developer about 7 years ago and it was a good company but they must have sold or changed management or values two years ago. This has been the worst experience ever. It just doesn't make sense how bad tech support became. I don't know, but it is as if they moved the company to a new country or new dimension. I don't know what happened. Last year - I could't get basic wordpress templates to work - it was amazing. Multiple templates from different vendors.
I am trying to leave the company and purchased a host gator account. My sites have been down three times since January first.
Stay Away
I am really struggling to understand how to use everything. It doesn't feel very user friendly to anyone new to creating their own website
I still do not have my site running. I was led to believe a simple site was "easy" and could be up in 30 minutes. It has been weeks, and I am miserable.
Stop marketing to me when I log in. I've see your ad every time. I'm not interested! I'm already a customer. Let me accomplish what I need to on my existing domain.
Bluehost Web Builder will not load in my browser. I have been unable to edit my web site for over two weeks. VERY frustrated!
Constant problems from the start from website down for 2 days to emails not working for 2 weeks. I'll reserve comment for now.
Very reliable except for 1 time when an update to WP was done and I lost my website - it was restored very quickly
You seem to prefer new customers over returning ones (giving them 80% off and 0% off for renewals)
You charge me twice for renewing monthly once, and when I try to connect to support it takes much longer than the time posted. Still not connected.
You support via chat is the most annoying and irritating support i have endured. Constant dings. Bad use of auto bot or ai attendants asking the same questions over and over again. And then when i hit support I have to explain myself countless times. Not to mention the authentication gauntlet.
I transfered my domain jtbdiscgolf.com over a week ago and tried support 5 times with no resolution.
The performance, even for a newly launched WordPress site with only a few plugins, is quite slow.
Clean interface, easy UX, and customer service was awesome in helping me fix my site when I accidentally broke it :)
I bought domains 15 day before and it is not work so I was deceived for your services any way I lost it and I will leaves it thanks for poor services
...
You suck and its frustrating everytime I have to try to log in
The connection of my Bluehost domain to my websites has been a bit rough. But your guys seem to be able to fix it, mostly
I don't think it has to do w/ wp or bh- my computer is constantly shutting down ie error messages as I try to look at Astra themes. Not sure what's going on.
I am asking already for more then 24 hours for a backup. Each time you guys tell me it is in progress. How difficult is it to put back a site of 300 mb? We are a running business. Most hosting companies have these things by default. I
Don't like everything doesn't work properly. Your support sucks. And there are no controls to manage different things like moving a domain.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members