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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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I was presented an offer that was not relevant for me today. When I wanted to skip it, the pointer did not even indicate that this option was clickable, and it took 10-15 seconds until I got any kind of feedback from my click. (I am using Firefox on a Mac, everything up-to-date)
Migrated site from another host January-February and it's been an absolute fiasco. Paid for the migration. The new site went down twice for over 24 hours, vanished, was back and forth for hours with customer service, lost revenue, lost content, lost time. I get different responses from different agents. Someone tells me something is fixed when it's not. Site showed database error for over 24 hours. I call again and the whole process starts over. Even today I had to call again to ask for something to be done again when it was allegedly done over the weekend. The person from the weekend even didn't make the update when they said. My conclusion after all of this is that I made a poor choice and will be looking for another web host.
Lots of trouble figuring stuff out. Help pages are of little use.
It shows that there is another person Ben Schraeder, who is incorrectly on the account. Please contact me (John Kim) to fix this... I don't know who Ben is..
I called a couple months ago and paid. Now it says my account will be deleted again. Seeming like a scam. Also another account is under my name again. Such a sloppy way to do business.
I thought it was gonna be $35. You charged us $119! Not ok
I cannot login to my website. I keep getting a message telling my my user account doesn't exist. If I try to go to my website it tells me it is under construction. When I try to find it within the bluehost site it just gives me the spinning wheel of doom and never loads whether I'm under websites or hosting sections.
I have tried 3 times to sort an issue out but still the problem is still there
I have to go through 4 screens just to get to my email. Time consuming and annoying.
Over the years I have been facing so many problems due to technical errors in your platform, several times I myself have suggested changes which you have duly picked up on and followed up on
The new layout is awful. I want an option to go back to classic cpanel
I am only able to login to one email account at a time. IT is extremely frustrating.
The support team is not trained, there were configuration errors with the DNS that I had to hire external people to configure it correctly.
When they gave me support, they said "it's already solved, wait 2 days and we'll see", that's how I was for 2 months.
There's always an issue. Every day my account is locked and i have to spend an hour with a support agent to have it fixed.
Always doing pop ups marketing. Support is slow and not very good. Hosting is overprices, as is the SSL. Will look elsewhere soon.
Password recognised to log in, but not recognised when updating address details.
Absolutely horrible. My first impression of BlueHost is a very, very poor one. The domain transfer took 3 WEEKS to get live and now, today, after months of preparation, our website is DOWN. Extrememly unprofessional. Would use another hosting platform if our website was not on WordPress.
Very bad customer support service, know nothing and help nothing
Too much time for backup
Also too much time for support
*******000
Ashwini, a tech support person. Literally sent me in circles for an hour and did absolutely nothing, didnt even confirm or ask me what my issue was... Worst Help ever.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members