BluehostReviews 21,469

I've had major issues with signing in and I have people tell me my website isn't working. I go check and for no reason, my website will not be up. I've been very frustrated with the service chats. It take FOREVER to get through an issue because of the huge delays in them answering back. The conversation is SO SLOW! And half the time, I get no resolution and have to try to find a work around. The last time my ticket never got resolved and even when I asked again, no response. I'm looking for a different hosting platform.

The migration of my e-commerce site from Ionos has been awful. Every person I have spoken with at BlueHost has provided different information and most of it is wrong. As soon as the site transferred over it was hit with a 'big' of some kind and reps were pointing the finger everywhere but where it belonged. Then they told me my mailbox transferred over and I did not need to do anything else but several days later I received a note that I needed to set my mailbox up. Plus, the initial person I spoke with sounded great and told me he would be my representative for all things related to Bluehost but when I have tried to reach out to him via phone or email he has never replied. Lots of broken promises and lots of lack of knowledge. I am on the verge of leaving BlueHost.

My email been not working almost 2 month now, lost a lot of business, still having problem no one could solve it

Bluehost is clearly trying to increase profits by outsourcing support, and trying to upsell absolutely everywhere. It's eroding my confidence in the business and the product.

Switching my website from one hosting plan to another has been endless pain with useless support.

I am having some REAL issues with my website. I have called many times today and keep getting transferred over and over again. NOBODY with real competence has assisted and it is super frustrating.

New cpanel is completely confusing! You are not helping old customers who did not have these limitations.

I don't like having to go through the advertising screen on your landing page to get to my accounts.

Bluehost is too hard for me to use and I'm not able to learn. Also, I though cost was around $5.00 per month. I've spent a great deal more than that and have nothing

I'm not a Wordpress user, so the site and service are becoming less and less useful for my purposes.

Your on-line help, either by voice or by chat, is worse than useless.

Your agents appear to be trained to believe that customer problems are due to customer ignorance, so they waste my time asking me to make changes to my code that have nothing to do with my problem.

I've been in this business a long time, as professional webmaster, sysadmin and IT security officer. I know how to find what is wrong with my own code. The only situations in which I would subject myself to the torture of dealing with your agents is when I am sure there is a problem at your site.

For example, my most recent question was, "Why doesn't a a change to my html code appear instantly on my website after I have saved the change?" I don't think your agent ever understood the issue, but she wasted more than an hour of my time making me explore dead ends. The answer, I later discovered on my own, turned out to be that you use server caching, so my changes don't appear on my web site until you update the server cache. Shame on you for keeping that important fact obscure, and DOUBLE SHAME ON YOU for not training your help agents to be aware of such issues.

BlueHost has been great. I do find it confusing sometimes and how to create and maintain pages is not always clear. They do have great customer service.