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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Portugal
1 review
0 helpful votes
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Problems with the email servers
February 20, 2024

Problems with the email servers. How to configure and put it rolling with MailPoet. Very fast. Easy to manage in other areas, DNS mail server with DKIM and all that new parnafalia failed to configure.

Date of experience: February 20, 2024
Texas
1 review
0 helpful votes
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Setting up website is impossible and the training was equally confusing, I have tried to get help and I had no luck. If I could switch to another host, I would in a hearbeat. As soon as I can switch with my username, I will

Date of experience: February 20, 2024
New York
1 review
0 helpful votes
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Took me two months to get my website. When it finally transferred you hijacked my email

Date of experience: February 20, 2024
Philippines
1 review
0 helpful votes
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This new platform is awful compared to the previous one. Less intuitive and so many clicks and scrolls needed just to get the cPanel.

Date of experience: February 20, 2024
Australia
1 review
0 helpful votes
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I had issues with my website and Kavya was very patient and able to help me sort out the issues. She was very helpful and patient.

Date of experience: February 20, 2024
Washington
1 review
0 helpful votes
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Support is very difficult sometimes. Contact is easy, getting issues solved can be impossible.

Date of experience: February 19, 2024
AE
1 review
0 helpful votes
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Very very bad services, support, and also your support team do not know. And this is the last time that I have chosen Bluehost.

Date of experience: February 19, 2024
GB
1 review
0 helpful votes
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You support is awful
March 1, 2024

You support is awful. I have been misinformed at many stages and if the agent feels I am going to leave them negative feedback they don't issue the feedback survey to keep their ratings high. Very unimpressed as it used to be really good

Date of experience: February 19, 2024
Sweden
1 review
0 helpful votes
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Getting pop-ups ads on every login. Too hard to actually navigate to the cpanel which is the thing you actually want to do here

Date of experience: February 19, 2024
Kuwait
1 review
0 helpful votes
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There is no 2 factor authentication providing for account

Date of experience: February 19, 2024
California
1 review
0 helpful votes
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The access to cPanel Email continues not to work. I select the option but the continue button doesn't seem to enable

Date of experience: February 19, 2024
Sri Lanka
1 review
0 helpful votes
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Tools are user-friendly
February 20, 2024

Tools are user-friendly. Now I use it without issues

Date of experience: February 19, 2024
California
1 review
0 helpful votes
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You seem to have dropped several of my login passwords.

Date of experience: February 19, 2024
Minnesota
1 review
0 helpful votes
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You let all my websites get get hacked, your solution was to pay a outside company $200 to remove the virus form 86 websites, the cost was $17,200. I was paying your company for hosting and backing up my sites, it appears your company backed up my sites on the same server (that was Stupid)...I took all websites and moved them to another company, they removed all the viruses and they worked fine. They charged 90% cheaper then your cost. Blue almost ruined my company and never apologized or cared about the cost...

Date of experience: February 19, 2024
Australia
1 review
0 helpful votes
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I am trying to run a business but my emails are not working. I am waiting for bluehost to address the problem. This is not the first time that I have encountered a problem with my emails hosted by bluehost albeit with a different domain. Informing me that the issue may take 24-72 hours for resolution is not acceptable. You are very quick to take payment but very slow to address problems.

Date of experience: February 19, 2024
TW
1 review
0 helpful votes
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1
March 1, 2024

1. Unreliable Performance:
Bluehost's unreliability has been a constant source of frustration. Frequent server downtimes and slow website loading times have adversely affected my online presence. The inconsistent performance has not only hindered the user experience but also jeopardized the reliability of my website.

2. Operational Challenges:
Navigating through Bluehost's interface has proven to be a cumbersome task. The control panel is not user-friendly, making simple tasks feel unnecessarily complicated. The lack of intuitive design and clear instructions has made it challenging to manage and customize my website effectively. This operational difficulty has significantly impeded my ability to make timely updates and modifications.

3. Poor Value for Money:
Considering the difficulties I've faced, the value for money offered by Bluehost is far from satisfactory. The high subscription fees do not align with the quality of service provided. In comparison to other hosting providers, Bluehost falls short in terms of both performance and customer satisfaction, making it an unjustifiable investment.

Conclusion:
In conclusion, my experience with Bluehost has been marred by instability, operational challenges, and a lack of value for money. As a user, I am disheartened by the inadequacies of their service and would caution others to explore alternative hosting options that offer a more reliable and user-friendly experience.

Date of experience: February 19, 2024
Illinois
1 review
0 helpful votes
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Everything is very easily handled and for the most part everything is user friendly and simple to understand

Date of experience: February 19, 2024
Texas
1 review
0 helpful votes
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Trouble with the correct spelling of my domain name. Had to sort it out.

Date of experience: February 19, 2024
Egypt
1 review
0 helpful votes
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Technical support doesn't fix issues so quick and even till now didn't solve it.

Date of experience: February 19, 2024
Australia
1 review
0 helpful votes
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Support isn't as good as it used to be. Still waiting on an update on an issue from 2 weeks ago that was meant to be resolved in 24-48 hours

Date of experience: February 19, 2024