BluehostReviews 21,469

I renewed everything for the site and yet my layout is now changed and missing images etc since the renewal. So essentially I paid and then come to find out that my site now looks awful. And when I called support the only thing they told me is I have to set up a meeting with the Design TEAM. I have done this before and there was no trouble shoot offered, the only thing I was offered was to pay a few grand or more to work with the design team. That is complete manipulation and a total waste of my money, so much so I'm about to transfer everything to a new site host. Way to provide awful customer care for long term customers!

HORRIBLE customer service! Representatives do not listen, they read from a script. I have been trying to escalate an issue for 3 days!

My hosting package got clogged with Malware, it will cost me close to $2500 to clean it up according to you, so taking these sites off somewhere else.

Blue Host is hell bent on collecting money while not providing the services promised. My website had been nonfunctional for most of the time I've been paying for their services, They created so many problems on the back end that should never have been an issue in the first place. Even getting my social media accounts suspended because the website was faulty. Costing me thousands in unusable print materials. The chat support is a joke where they try their best to make you wait as long as possible. For two weeks they gave me the run around saying they fixed something when they didn't, then telling me it takes 24 to 48 hours to see the results. They told me this 3 times just to get me off the chat without fixing the issue. When I finally got a competent employee he fixed the issue in 4 minutes. If the professional on the chat doesn't know something let me know and find me someone who does, don't waste my time because you are afraid someone will find out you cannot do your job.

Multiple days to correct a SSL problems. Still not resolved.

Customer service responds 4-5 minutes, between each response
An hour later, he ends the conversation to no avail
This did not happen First time, as I have been dealing with them for years.

Creating a website through Wordpress is a nightmare. No additional help being provided to sort out the glitches. The annual plan is of no use since I am unable to utilize any of the website features.

Trying to figure out e-mail has not yet been intuitive

Waiting in a chat...estimated time "less than a minute" been waiting for several minutes...would like a realistic wait time
I just need to change my payment method but there are 11 accounts NOT just 1 to change...HELP!

Your dashboard and checkout arer both buggy, and your customer service is terrible. They have wasted hours of my time recently

So far it is not bad, sometimes i do not understand certain things but support is ready to help.

Bluehost is, by far, the absolute worst company I have ever had the displeasure of dealing with. The customer support is non-existent, and the technical support is incompetent and rude. I would leave this company in an instant if I could get my money back. At this point, I am working on legal action with my attorney because this is beyond bad.