On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Their service is great but if u need some help, it many take days to get fixed.
Support seems to be falling off recently. I have had several support team drop out of chats prior to fixing issues or not fully investigating issues and rushing to solutions that did not work. I am still dealing with an on-going issue with our server
My site is down for 12 hours and your service takes forever to connect
Your service has gone down bill. Been customer for over 17 years, thinking about leaving. Emails don't work all of the time on random domains.
I have problems with email that nobody can help to fix.
Those of us who are old clients should have a benefit and not high costs both in domains and in the hosting itself.
I'd give 0 stars if I could. I've been talking to support for over 4 hours. No one can help, they are all poor listeners and poor communicators. My website is down. The communication is SLOW and poor. And they make crappy mistakes (the phone support was over an hour and SHE STILL SUBMITTED the wrong domain to the Escalated Support for goodness sakes!).
Cant figure out anything, and my website keeps going down. Can someone please help?
I have my sites down for about 5 to 6 days and no one can gibe me support
It is impossible to get issues fixed. Will be leaving as soon as we get the time. The emails from cPanel are being identified as spam because of bluehost. Their DNS is a mess.
More than 1 month from registration but cannot access the website. Paying fees for nothing
Due to system defects, I am unable to secure my Bluehost account (cannot set a PIN, cannot change the email address associated with my account, cannot change my long password). Seeing how the price for this service has gone up significantly in recent years, I am not sure what I am paying for.
WP hosting seems not as reliable but general support is great.
Response times are way too slow for chat - I've waited sometimes 10 minutes between responses when I supposedly chatting with a tech support agent
The tools to set up a site are not up to where GoDaddy, where I had an ecommerce site for my wife before, were and I'm not trying to do anything as complex as that.
The templates are basically all the same except for colors and you don't really give any suggestions or options, or steps, on how to get and use more except for pointing at the Wordpress site.
Support takes very long and has lack of knowledge to resolve advanced issues.
I have been a customer for over 15 years, and the customer service level from my past experience in the past few month has been most disappointing. No issue is resolved, tickets are created and no fallow up is provided. I really miss the Bluehost quality of service that existed just a few years ago.
Good tech support, and minimal down time. Little hacks to site
I cannot use my site since 3-4 months ago, due to a security problem that needed a USD 400 investment to solve with "expert" advice.
This is really confusing you have two different areas for cPanel email...I have to go through way too many steps to get to the area where I can blacklist offending emails. Why can't you simplify this?
Great service but can be confusing and a bit frustrating for a first time website owner and creator
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members