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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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I was on the phone earlier today to ask that the secure certificate be renewed (we already paid for renewal). The guy could not figure out what it was. Then he said he had, and that out website would be up in about half hour. 7 hours later... no. I also did the online chat, and was told some plugin was the problem. Someone in my organization took a look and said the issue is the un-renewed secure certificate. I need it renewed!
I called today and after almost 2 hours on hold, never got a satisfactory solution. Never heard from anyone, my domain still not back up
Customer service is terrible and finding things on your website is super hard
The site is very disjointed - hard to tell what order to do things in
I've been unable to work on my site for months, due to personal issues. I'm trying to start again but seem to be at a loss, can't find any of the themes offered when I got my website and honestly, I seem to need some help. What does it cost for someone to help me get a basic site up for a blog?
Has changed a lot, difficult to set up a domain... The process to assign a domain to a folder is difficult/faulty.
You can have me transferred to the escalation team after I ask for it, since your team has given me incorrect information the last few times I have called. This is an ongoing issue, and I can't get the help I need.
Changing the hosting packages they way they are after being a customer for longer than I can remember has caused monetary and mental stress of having to find a new host and move everything
The platform they had before is better than the one they have now. This one has many problems, direct access to cpanel does not work, new domains cannot be assigned, they always have problems logging into the account, in short, they have many problems. I have been working with bluehost for more than 10 years and the truth is it is disappointing.
Hate getting an advertisement EVERY time I log into the control panel.
If I wasn't interested the first time, I won't be interested the tenth time either.
I have been frustrated by various hangups including my website going down and very slow customer service.
I have spent a good bit of time trying to update my contact records for all of my domains. No one could help. Tried again today, several browsers, cleared cache and spent time trying to fix it. The update contact screen is rejecting the very password that got me signed into my account saying it's invalid.
This has by far been the worst hosting experience in my life, importing my website and info was impossible, my email server is always "timing out" and my website is constantly shutting down. My website is down right now.
My problem is not resolved and the agent is not responding
Customer service is not good. Charges are confusing. Hard to cancel.
Way too hard to navigate. Customer service terrible
Log in is always an adventure. Can't use Safari any more.
Back end interface is sooooooooo slow. And it isn't intuitive. Old data stays on my account looooong after a domain expires. So cluttery. Staying because it's hard to move.
Your Chat people are not interrested in reolving problems, just creating them. You ignore direct email. Bluehost might be good when it works but my experience has been a joke.
IT TOOK YOU A WEEK TO GIVE ME BACK ACCESS TO MY ACCOUNT AND YOU REFUSED TO COMMUNICATE THE WHOLE TIME.
Overall we have been pretty happy with BlueHost. The only unfortunate thing has been the lost of our unlimited websites. Since we are a non-profit, it was a good way for us to support our community non-profits.
I have always received quick and accurate support help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members