On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
There have been some issues with the staging site access and switching to the production site. It has not been resolved. Thanks
The hosting is great and best but the email always has issues. Since it is vital to my organization, I wish the email issues were solved, the emails we send are delivered after a few hours and raised a lot of tickets for this too.
Customer service keeps lying to me about what they will do. Or maybe they are incompetent. And when I check later, it was done or it wasn't done properly.
I am unfamiliar with the block editing and so far find it confusing, however I am going to read up on how it works.
I had to jump thru hoops to get my free domain. Your customer service is horrible. If I wasn't working with the free web site guys, I'd still be sitting at my computer cussing you out under my breath. Please feel free to review my account for what I am talking about.
The new, to me, interface is horrible! Why do I have to select a web site when I only have one? Why isn't cPanel front and center as soon as I log on? This whole thing is crap.
Im really tired of you pushing products on me every time I login... usually the same products over and over and over and over again. You also hide the "no thanks" button. Displeased.
At the moment I am satisfied with the service, the only thing I understand that needs to be improved are the server crashes that were very frequent and this greatly affects the websites and leaves losses because the vast majority of their clients live off their websites.
After visual update bugs occur since when creating certain records in the type A DNS or modifying them, they do not appear on the platform or at multiple level, said DNS or change, although the system indicates that it has already been carried out successfully, and if you try to review The change indicates an alarm that already exists and many times it is necessary to change the registry or try it for several days, which can stop the operation or affect deployments and changes in applications.
Can you stick to a single layout of the menu? Every time I log are changes. Why Cpanel email, Domains and Hostings is on the opposite side of the screen than the Cpanel. Plus 16 numbers SECURITY PIN? You must be insane. Who is going remember 16 number. Credit Card require 3 Debit 4 numbers. Are your Ideas how to make life difficult for users are worth it weight in GOLD?
My website has been down for 6 weeks, and their response is "working on it". No they aren't I have lost business due to this crap Bluehost platform not syncing correctly with Wordpress. All my other sites work well. Terrible incompetent customer service. I actually had to PAY someone off Upwork to help me, instead. Ludacris!
There's been much confusion on numbers to call and who to speak to from your representatives. Yesterday I was passed between several reps and phone numbers until finally someone was able to assist me. Also, I requested changes to my website on February 15 and as of yesterday none had been made.
The changes that have been made to the account home page and control panel are not intuitive at all. We have our website built on Weebly and it's almost impossible now to find where to log in to work on the website. Everytime I log in, I spend 10 minutes just clicking around trying to find what I need. Terrible design.
The new interface is a mess, the old one was too reliable and friendly.
I can't get help from Bluehost with my email. All I am being told is that is is full. Not good enough!
I dont like the new landing page and I dont like the fact everytime i log in i have to click not interested to an add for im not even sure what, i think wordpress.
Been great! Everything works well and I haven't had any problems. Though, it's all a bit complicated, but I feel like that kinda comes wtih the territory.
There were several weeks in which I had trouble accessing my account.
TÜRKÇE MÜŞTERİ DESTEĞİ ACİL OLARAK SAĞLANMALI
Poor service. Chat support always lie that they have fixed it but truly its not.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members