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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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No idea why I'm being asked this question right now nor what it specifically refers to. This is a poor choice of getting user feedback.
I have more than 5 years of experience.i am PHP Developer
I hardly get support anytime I use the chatbox. Moreover, during chat, it takes an excessively long time to get a reply.
Many problems, not stable, login issues, down time, low speed
Your platform sucks now use to be good but anymore Ana your customer service also sucks
So many things not working, functions and looks constantly changing, 7 to 8 clicks until I see the emails, long time loading certain pages, sometimes it doesnt load at all or only partly. Very annoying
The customer service is good and overall i have enjoyed a satisfactory level of user experience so far. However there is always some room for improvement.
Not at all user-friendly with the new cpanel design. Need to scroll all the way down to see the quick links which is not fair for all the users. Also the support agents now a days are not having much knowledge about what they do.
Nowadays Bluehost is getting more downtime and the support team is not at all providing an exact timeline of a particular issue. They are not even cooperative when prompted for escalated support. I had a horrible experience with VPS hosting, the VPS hosting went down, and waiting almost 64Hrs to get it resolved while 7000 users were affected from my end.
This is not a people company. No 24 hour service, the people are gone.
Yea I am in the process of moving. The is not the company I started with.
I am not a bot person.
DNS manager is not visible as used to work before. We are facing issues in modifying entries. Always need to get support from Support Team
I hired a website builder to design my website, but they said they can't see anything when they type in my website: swancounselingcenter.com
How can they gain access to put my website design into action?
Thank you,
Tina "Marie" Harris
The site keeps getting taken down without any warning, and in spite of being fully paid for.
We have been trying for months to get your billing department to wave the US sales tax without success. We filled the form, gave out Australian tax file number but no avail
In Microsoft Edge I can neither close nor move the chat window. Super annoying.
Its hard to use WordPress and there is a charge to receive help.
I don't like your new interface. Hard to find functions I used to use often.
Its been around 4-months and I have never received the free help that was promised me to assist with my website when I made the purchase.
Several customer service personnel said someone was to contact me but that never happened.
So I'll just try doing it myself, without the help bluehost promise, otherwise another 4 months will pass by without my website being published.
Thanks.
New control panel is very hard to use, compare with old control panel, it is more hard to use!
Never had issues before or it was fixed within reasonable time. Now without me changing anything on my site it started to have serious issues and nobody from your service is capable or willing to help. The BIG thing is that the problems started without me making any changes. I have been with your service for almost 20 years but it feels my loyalty is not appreciated. If you would like to reply to my comment: *******@yahoo.com
During Bluehost migration, my pages got mixed up and payment cart was broken and I was told I needed to pay again a webmaster to fix ité
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members