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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Arkansas
1 review
0 helpful votes
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Had trouble logging on to my site and the person assisting me stayed with me until I was able to access my account and dashboard.

Date of experience: July 13, 2024
Washington
1 review
0 helpful votes
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Chat Room
July 23, 2024

It took four sessions with the chat room hosts to finally resolve my issue. The last person I worked with was finally able to fix the problem.

Date of experience: July 13, 2024
California
1 review
0 helpful votes
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My web manager says Bluehost is ok. Now I need to get involved as I can no longer pay him. Please provide real people to at least guide the Lyman's ignorance

Date of experience: July 13, 2024
North Carolina
1 review
0 helpful votes
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Great Customer Service
July 23, 2024

My customer service rep. Was very helpful. He took time to understand my problem because I was having trouble describing to him what was going on. He respectfully asked clarifying questions and was very patient until he figured out what I was trying to say. He assured me that we'd get the problem resolved and then walked me through the process successfully!

Date of experience: July 13, 2024
Minnesota
1 review
0 helpful votes
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Incredibly helpful and kind.
July 22, 2024

Incredibly helpful and kind. Made things very easy to understand.

Date of experience: July 12, 2024
Pakistan
1 review
0 helpful votes
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Nice hosting
July 20, 2024

I'm loving the services for website and email which is more faster

Date of experience: July 10, 2024
Ohio
1 review
0 helpful votes
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Resolving login error
July 18, 2024

A representative guided me through the process and made corrections on the Bluehost side to enable me to get reconnected properly. This was after changing my ISP, which caused a few issues.

Date of experience: July 8, 2024
Kentucky
1 review
0 helpful votes
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The Free Website Guys are really free. Sven Nilsen did an awesome job and is genuinely a nice guy. They built the website in a step-by-step process and sent me videos with instructions for certain steps. They even show you how to make changes after the site is completed. I liked them so much that I even recommended them to someone I know. Great job!

Date of experience: July 7, 2024
Florida
1 review
0 helpful votes
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Thank you for being responsive. Thank you for being skilled. Thank you for making it happen and doing it fast.

Date of experience: July 7, 2024
Ohio
1 review
0 helpful votes
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The hosting service performed as advertised. Outages were always restored before I noticed the problem.

Date of experience: July 4, 2024
Ohio
1 review
0 helpful votes
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When I communicated my instructions they were received and interpreted to my essence and overall business brand at the highest level. My website is built with care and from listening intently to my requests. The results are amazing and Stunning.

Date of experience: July 3, 2024
California
1 review
0 helpful votes
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Even though I started the Support call without being able to fully articulate my problem, the representative from Bluehost was very patient and understanding. He kept helping me work through the problem over an extended period of time On the same call. And was always polite and friendly. We finally did resolve the problem for which I was very grateful.!

Date of experience: July 2, 2024
Kansas
1 review
0 helpful votes
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Very Helpful
July 12, 2024

Bluehost is easy to use and whenever I have had a problem, customer service has quickly helped me solve it.

Date of experience: July 2, 2024
Singapore
1 review
0 helpful votes
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Happy Customer!
July 12, 2024

Thank you Blue Host Customer Service.
Prompt and knowledgeable customer care.

Date of experience: July 2, 2024
Georgia
1 review
0 helpful votes
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Patience and persistence
July 12, 2024

The person was patent and persistent until my problem was solved.

Date of experience: July 1, 2024
Connecticut
3 reviews
9 helpful votes
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Scam like business; "hit and run " businesses; they have a link with other "tool web site" that don't exist.
Bought theirs "services " and I give up using after 30 min!
Asked for money back … "run Forest, run " like business.
There is no one zero star options
Now all "on line" business are scam like "business", that's way is cheap to have a VPN.

Date of experience: June 30, 2024
Illinois
1 review
0 helpful votes
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GREAT SERVICE
July 10, 2024

The agent was knowledgeable and helpful. All questions were answered and the problem was fixed immediately.

Date of experience: June 30, 2024
AE
1 review
0 helpful votes
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Closing a domain
July 7, 2024

Very clear steps for Closing a domain. This provides a good reputation.

Date of experience: June 26, 2024
Spain
1 review
0 helpful votes
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Hi, I had a problem with a subdomain because of a DNS issue and it took more than two weeks to fix it, it was important for the company and we pay a lot per year compared to other hosting services. The truth is that we are very disappointed with the resolution of the online agents. At least they are friendly, but it's no use if you need a lot of interactions to solve a "minor" problem.
In the end it was solved because I made another subdomain from scratch and contacted you again.

Date of experience: June 26, 2024
Wyoming
1 review
0 helpful votes
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Unnecessarily complicated
July 6, 2024

I used to be able to log in to my Bluehost account with my email address and password. Now I need to use some random string of letters that I had to save to a text file. The change is annoying. It was not the CSRs fault. That person was able to help me log in at least.

Date of experience: June 25, 2024