BluehostReviews 21,469

I've tried twice to have your techs fix an email problem related to DNS. Both times they did it wrong.

I really have found the customer service to be far below what I expected. At Level 3 it is better, but still massive lack of commination and clarity onto what's going on. I have had my site deleted, I have had MX records removed, my site down for several days, found so many bugs between the front and back end. All in all it has been a nightmare.

The customer service reps I've chatted with have been very courteous and obviously wish to help me. Unfortunately, I have had to visit with them more than once for the same issue. That is, the first rep assures me the issue is solved, but I find it isn't, so I must contact online chat again. So some reps are more knowledgeable than others. On the plus side, it doesn't take long to be connected with a rep and I've found that the more clear I can be in communicating my issue, the better the outcome for me. So, not a 5 Star rating, but definitely a 4 Star.

I've been a customer for many years and customer service has declined significantly over the past couple years. I frequently require multiple calls now to correct simple things. In the past a single call/chat would get it resolved. Sometimes the chat feature doesn't even work - I've been cut off, stuck in limbo, and redirected to random Bluehost pages so even the ability to get in touch doesn't always work consistently.

I am disappointed with your service as our issues have not been resolved, despite it being a month since they were first reported.

Poor technical support - cost to high compared to other vendors with better service + better user innerface

I hate these popups, they are everywhere, you keep asking for ratings when I have used a feature once or not at all, and I just want to work on my site. On top of that, even though I've already purchased things, I have to click through a full-page ad every day after login. I used this site only a few years back and it was great. I probably would have sought another service if I'd realized how unusable it had become. This is beyond aggravating!

Im so new to all this... opened my account earlier this year... had tragedy strike in my family several times. Could not get back into my account. Stressed is an understatement. So many incredible ideas.just can't get it working. Do you offer tech help?... via phone?... find this entire experience so overwhelming... wished now I hadn't paid for the domain/website...its very very frustrating!

Ever since you updated your site I have been having issues logging into it. I have spent many hours on chat getting it fixed. Then the next time I login it is the same problem.

Your customer support sucks and your systems are archaic.