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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Belgium
1 review
0 helpful votes
Follow Gunnar C.
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Overall good experience with functionalities and ease of use of the platform. Not so pleased with the support.

Date of experience: March 6, 2024
Texas
1 review
0 helpful votes
Follow Greg O.
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I waited 7 days for a domain to transfer and called 5 different times and was told the first time. All done, should be transferred in a few hours. Then called back that night. Took my transfer code and after 30 mins said your all set should transfer in a few hours. Then I called back 2 days later, and was told it could take up to 3 days. Then called back 6 days later and told it could take up to 14 days to transfer. I said BULL$#*!!. Something is wrong. She put herself on Mute and refused to hang up so that I would hang up first. I tried to talk to her but she refused to answer, and no music. I waited for about 45 mins with her on mute and then she hung up. I left her all 1 star review. Then I called back and the last person solved my issue telling me Godaddy has to release it that the code likely expired. Called Go Daddy and said have the owner of the domain release it. It was transfers in 30 mins. The service SUCKED. Terrible terrible service to wait 6 days for my business domain and email accounts and having to call Bluehost 5 times in 6 days was horrific. Your service was 1 star at best. You waisted so much of my time and made my business very hard to operate for 6 days. And that rep needs to be fired.

Date of experience: March 6, 2024
Thailand
1 review
0 helpful votes
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It impossible to reach you, the service is horrible, impossible to fix any issues and no help. I need someday to contact me and escalate my request

Date of experience: March 6, 2024
California
1 review
0 helpful votes
Follow William B.
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Bluehost only service WP sites
March 17, 2024

Bluehost only service WP sites. I am now trying to host a non WP site, it's not showing up.

Date of experience: March 6, 2024
Israel
1 review
0 helpful votes
Follow samuel H.
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Good service as always
March 7, 2024

Very good service had a problem with a plug in that after updating it the site went down and you guys fixed it

Date of experience: March 6, 2024
Colorado
1 review
0 helpful votes
Follow Steven L.
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I have been having email issues since the get-go with all except the one email address we signed up for "Professional" email. The ones set up only through cPanel do not work except to send. Been on with chat support 3 times and all 3 times they claimed to have fixed it but still no email coming into any other address I have setup.

Date of experience: March 6, 2024
New Jersey
1 review
0 helpful votes
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Everything is so slow and not very user friendly. I get hit with ads to buy stuff all the time.

Date of experience: March 6, 2024
Ohio
1 review
0 helpful votes
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Every time I log in, the interface changes, and I cannot find what I am looking for. Totally frustrating.

Date of experience: March 6, 2024
Massachusetts
1 review
0 helpful votes
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I used to be able to log in with my email address and password, but all of a sudden it started requiring a user id that I didn't even know I had, so I had to do the "forgot user id" email thing. Never had this problem before. Also, the fact that every time I log in I have to click "No, thank you" on the stupid upsell and then it takes me three clicks to get to my wordpress site has been annoying for a while.

Date of experience: March 6, 2024
Pennsylvania
1 review
0 helpful votes
Follow Anna M.
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Email is not working for more than a month
Do you think you are able to fix?

Date of experience: March 6, 2024
Montana
1 review
0 helpful votes
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Annoyed by the new required login and invasion of government. To long to login and creat new required pin.

Date of experience: March 6, 2024
Hawaii
3 reviews
0 helpful votes
Follow Cheryl X.
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Nothing but a hassle trying to get to my email. Spent a couple of hours trying to resolve this with your tech person a week ago. He couldn't resolve it. I finally got in somehow, but now can't access once again. Very unhappy.

Date of experience: March 6, 2024
California
1 review
0 helpful votes
Follow David C.
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Once I have clicked 'No thanks' I should not need to do so every time I log in. I'm here for a purpose, and that slows me down and is distracting.

Date of experience: March 6, 2024
Canada
2 reviews
3 helpful votes
Follow Anirban G.
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Everything ok with my account, but websites and emails are down. Customers are informing about both being down. I have been on waiting at Support phone line for 30 minutes. Hope that should outline the experience. Thank you.

Date of experience: March 6, 2024
Virginia
1 review
0 helpful votes
Follow Lydia V.
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It is has truly difficult to navigate Blue Host so far! I have had an account for several months and have yet to have a chance to blog or post anything because I am totally confused. It is probably my own fault but I don't even know where to look to find help. Oh well.

Date of experience: March 6, 2024
California
1 review
0 helpful votes
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The 3 technicians that tried to help me didn't fix the issue

Date of experience: March 6, 2024
AE
1 review
0 helpful votes
Follow Nabil Y.
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Appreciate your service, however, you need to work on your UX/UI smarter and faster.
I have been receiving newsletters from you on SEO and complimentary/paid services that I cannot navigate through.

Date of experience: March 6, 2024
Texas
1 review
0 helpful votes
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Too many charges, plus you are disclosing my contact info to third parties

Date of experience: March 6, 2024
France
1 review
0 helpful votes
Follow Marie-Agnes G.
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Perfect I been helped perfectly i,n order to enter in my account. Thanks

Date of experience: March 6, 2024
Illinois
1 review
0 helpful votes
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No one would help me so I'm still trying to figure it out. My business affiliate has left Blue Host for the very same reason. Everything is about a dollar after a person has spent a lot of money already! I hate that I did this. My sites are still down because I need to figure it out! Bluehost SUCKS!

Date of experience: March 6, 2024