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The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
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Great place to order some nice flowers, not pricey, the order is delivered on time, no wilted or broken flowers. They do an excellent job in making the arrangements and delivering them. They've never let me down. Absolutely satisfied with the company.
I had so excellent experience with this company. They delivered right at the time I pointed and my friend said the flowers were the most amazing she had ever seen.
Bloomex is the best company I found to send flowers to my loved ones who live far away. They deliver your order on time and the flowers are always fresh and last very long. I think they aren't too expensive because you're paying for the quality. My most recent order was a bunch of orchids for my aunt. She had no words to say so beautiful the flowers were. I recommend Bloomex to anyone wanting to send flowers for any occasion.
Bloomex staff was amazing help and professional! I knew nothing about flowers and they were really helpful and patient!
Bloomex, you made my day! My fabulous flowers were delivered on time. The were absolutely fresh and lasted long after the big day. The staff was so helpful and patient. I got exactly what I wanted and imagined!
Very easy to order, with same day delivery! Very happy with the service and quality. Thanks!
This company is despicable. The package arrived a day late, in a damaged box with 2 moldy flowers. When approaching the company about the issue, they give auto-emails and the other emails asked for the same information over and over again. No real response. No apologies. I even emailed the company owner directly and gave him my phone number to call me to discuss their awful customer service... but of course he didn't. Dimitri Lokhonia (*******@bloomex.ca) - for those who need it. Dimitri, I dare you to call me. I've emailed you a few times. You know how to find me.
Nicely done. They failed my order in time, but I did it in advance. Got resent in a few hours, while I was searchin all those bad reviews there. It was last second before I did a mistake. Beautiful basket for my daughter and it's best I ever had myself. I ll add a photo later. No time.
I'm always impressed with Bloomex customer service. Their products always arrive on time and look great. If for some reason they aren't it's immediately replaced. Personally I had an issue with them just once when the flowers for my mom didn't look the same as in the online photo. I called Bloomex and the manager Anastasia handled it resending the flowers. In the end, I got the flowers I had ordered and my mom was delighted with them.
I ordered my mom a bouquet for Mother's Day. Got there on time and it was gorgeous. Bloomex has a great selection of flowers and gift baskets. Definitely recommend this company when you are unable to give flowers or a gift in person. A friend of mine move to other city, so I had a sweets basket to be delivered to her. She was just elated.
My order number ******* /03. Sep. 2019. I ordered a beautiful bouquet of flowers Lavender Love (supersize) seen in a presentation... very charming and I would say even misleading... they were for my sister's birthday. Three rags of flowers appeared to have been taken from the garbage. I was deeply disappointed by the bad surprise given to my sister and then by the money spent, not at all few. I do not recommend to all Bloomex Australia Melbourne. Total lack of seriousness and professionalism.
Ordered white lilies and roses for sympathy got colourful carnations and daisies. Ordered card got a piece of paper. Order directly from the company of your choice don't let bloomex work for you you don't get what you pay for... First picture what I got second picture what I ordered... notice the paper card... Wrong message as well
I really like going through this company because they always get my order correct and they always deliver it on time. I've tried other companies but something went wrong any time. So I highly recommend Bloomex because I've never had issues with them. Last time I ordered Sunrise Bouquet and it was flawless. When I gave it to my mom for her birthday she was very happy.
Bloomex always delivers fresh flowers. They are very affordable and you can find some coupons online (on their website or social networks). My husband and I have used this company numerous times when choosing flower gifts for our friends and relatives, or for me. I've recently received a bunch of red roses when I was at work. They were gorgeous. What can I say, Bloomex is the best.
My best friend lives across country and we don't always know what to give each other for special occasions. So we often send flowers and gift baskets to each other. Last time I ordered sweets basket and a bunch of gerberas for her birthday. The presents arrived on time, they were perfect, as usual. We both use Bloomex and have some discounts. Bloomex, thanks for your job!
Enjoyed Bloomex. Very nice selection of flowers and gift baskets for all occasions. I always find the perfect gift on the page. Three days ago my grandfather had his birthday, I couldn't congratulate him in person (I was out of town), so I ordered him a present online. I went for a tea basket because my grandfather a tea lover. Eventually, everything was great, the basket was delivered on time. He was very happy.
Absolutely a joke of a company. Am still chasing up my refund as they couldn't deliver the next day as I paid extra for. Many emails, calls and live chat still no refund. BS company
Bloomex is a fraud website guys. Do not buy from it.
I placed an order on this website and I paid extra for my order to be delivered on Valentine day and they delivered a totally wrong order a couple of days later.
I contacted them and requested a refund and instead they gave me a store credit.
A few months later when I went to use my store credit they said it was expired. Can you believe that?
I have contacted my bank and they issued a fraud transaction case against them.
I've already ordered several bouquets from Bloomex and I'm quite satisfied with the service. Whatever I order (roses, daisies, lilies or mixed bouquets) they are just fascinating! Last time I made an order for my wife (wanted to surprise her), I chose a bunch of classic red roses and some chocolates. The company did its job perfectly as usual. I could see Wow in my wife's eyes, she was more than happy.
Sent flowers to my mother in law for her birthday. Despite the bouquet didn't look like the picture of what I ordered, she was thrilled. Happy to report that Belgium Truffles I added during the check out were delivered in a perfect shape, the package wasn't damaged. Delivery was made on time. Overall I'm happy with my first experience, so I'll use Bloomex again in the future.
Answer: It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Answer: No. Terrible service. Did not deliver on time. Postponed deliver to next dY
Answer: I feel like I've been scammed. Took my money and did not deliver my purchased flowers.
Answer: It's a 1990's website and can't take average photos of 2024
Answer: No, they do not refund. They send a sorry message and offer you a store credit. However if you had a bad experience I do not think you will try them again to use the store credit, so they do not then compensate at all.
Answer: Very poor customer service (none). Do not use them.
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