BloomexReviews 1,372

Spoiled a flower delivery for a birthday, just didn't deliver, now they refuse to return money. Do not order from them I cannot stress this enough, read their twitter replies and look into their reviews. So many people have fallen victim to this company and I'm not sure why consumer protection is mot involved with them yet.

I was truly happy to find Bloomex because sending something from the US to Canada is next to impossible. The on-line agent was so helpful and the flowers that I ordered was delivered to the recipient without a hitch and within a short time-frame. I felt Bloomex went above and beyond. The recipient was so surprised and happy as the flowers were delivered with care and so fresh and beautiful. Thank you Bloomex! I'll be sure to order again!

I bought valentine themed flowers from these jokers and not one flower was red like the picture shown. If you got scammed, go tell your credit card company and ask them to issue the refund. KEEP the flowers even if they dead so you can prove what garbage they are.

This company is so garbage that no matter how badly they give you the wrong or bad quality flowers, they will only give you some credit, no money back.

Best advice, don't buy here, you will be disappointed.

Along with flowers I've ordered a box of truffles. (original price 19.99 and with discount it was $9.99).
The actual delivery was a cheap milk "choco", see picture attached; which is 2.99 in a local dollar shop.
It was embarrassing item to have.
The substitution was made without our agreement.
Please reimburse the price difference, since I didn't and would never order those in a first place.

Second, I needed flowers to be delivered exactly on July 31, even it was a Sunday and next day was a Stat holiday; there are many local flower companies that still do deliveries on the weekends.
Therefore, before I've placed my order with bloomex: on July 30 I've phoned to doble check to your customer service number and specifically ask if I would order today would flowers be delivered tomorrow (July 31)?
A customer service representative has confirmed to me several times that flowers are going to be delivered on July 31 with no problems. It was a fraudulent, dishonest statement.

So, when I've placed the order via bloomex site and paid for it, next page - where you select delivery date, the only option was available is Aug. 2. I had no choice to select that day since my credit card was already charged.

They advertised on their website they could deliver the flowers on a certain day. I even paid for it to be expedited. They called that evening and said they could not deliver it that day and they could deliver in the morning which was the morning of the funeral. Then I got an email that said they couldn't deliver it the next day and it would be 2 more days. Customer service was rude and of no help. They said I had to wait for an email from management. I told them to cancel it and he said he couldn't and I had to wait for email. I am still waiting and if they still charge me I will be very upset.

I used to be a customer of Bloomex who encouraged friends to send orders through them. NEVER AGAIN.

My little sister ordered a custom bouquet for my birthday, she wanted to go all out for me and confirmed with the person she spoke with that her requests wouldn't be a problem, that they had everything in stock in terms of what she wanted.

She paid over $70 for the extremely thoughtful surprise custom bouquet.

What I received was not at all what she ordered.

Not only was the bouquet wrong, it wasn't any of my favourite colours which she had specifically asked for, and the quality was less than that of those I purchase for myself for under $20 at the grocery store!

SATISFACTION GUARANTEED? NOT AT ALL.

I've had bouquets from them, I trim and care for my bouquets and in the past they've lasted a month. Heck, the way I care for them even the grocery store bouquets last three weeks. The bouquet I received was in shambles a week later.

I called Bloomex, I confirmed with the person on the phone that yes it was indeed satisfaction guaranteed. I told her my story and she was shocked and told me that she was forwarding it to higher ups, that they would right this issue, and that they would get back to me. She took my contact information. They did not get back to me.

My sister also reached out to them, then was told they couldn't help her because she didn't send photos. She had not been asked for photos, so she provided those right away.

A month went by, and the customer service/follow up was hardly satisfaction guaranteed. I called them back, and emailed. So did she. Now, we've been told that "In accordance with our policy, we are unable to refund orders that been confirmed, prepared, and sent out for delivery. " Only the bouquet that was confirmed was NOT the bouquet that was prepared and sent out!

What ARE they willing to do? Give her a store credit of $20.

Folks... She paid $73.44... and they're not only giving her less than she paid, but less than it takes to ship their smallest bouquet! As though she would give them MORE of her hard earned money!

Do yourself a favour, take your business elsewhere. Your local florists will treat you far better, and a far less likely to take advantage of you than this company.

Beyond frustrated. I placed an order on July 22nd for a very time sensitive, VERY important event on July 26th with Bloomex because they boast of "Next Day Delivery", so to be sure the order arrived on time I ordered 4 full days in advance. The bouquet was only Medium sized and delivery was NOT rushed for the company any it was still over $70, which I still happily paid knowing how important these flowers were to the recipient. However, at 4pm on the 26th I hadn't heard any news of delivery so I called the company and the agent coolly and casually mentioned, with no apology, that they wouldn't be delivered until around 2pm the following day. He then said the company offers no refunds and if he said otherwise it would be a lie. He made no apology, said it's totally out of their control, and ended the phone call with a cool "bye." And now the $70 flowers are useless, and it's much too late to place an order with a different company for the very special occasion. I do not recommend Bloomex.

This is by far the worst floral service I have ever used. I actually can't believe they are still in business after reading reviews that are similar to my experience. I spent almost $100 on a specific flower order of calla lilies with an add-on of a clear vase. I selected these flowers because they had special meaning. What was delivered was a bouquet of the cheap flowers, none of which look even remotely close to a calla lily and they were in a hideous red vase. It was embarrassing that the flowers sent made me look like I am cheap with no taste. It looks like the wrong flower arrangement was delivered. There is nothing that is even close to what I ordered that was delivered. I understand if some flowers may be out of season but good guest experience would let the purchaser know so they can pick something else. And the red vase instead of a clear vase is just point blank dismissive. When I called them to fix the issue, their only response was that flowers aren't always in season and they wouldn't give me a refund but said they could give me a credit. When they sent me a credit, it was for $20. What a joke! I would never spend more of my own money out of pocket on this company. No class and no customer service for guest experience!

I used bloomex AU. Hidden policy charge at USD $80 flowers cost me $115. Do not use internationally.

Satisfied. Had some questions, they was polite and answered all. I will trust them delivery next time also.

The first order was a mistake only 4 Rose's were sent. However Bloomex made it right and delivered a fuller 18 Rose's bouquet in a glass vase with a beautiful card and two packages ot Belgium Truffles. My sister who is in the stages of dying said the Rose's smell "heavenly"! They were gorgeous and they made my sister's day. Thank you Bloomex, I highly recommend Bloomex. The customer care is outstanding. Many thanks, Jennie Thomas Shepard

I recently tried to order flowers for an upcoming birthday of a friend.
I filled out the initial information on the online form with Bloomex and, when I started to fill out the delivery address for my friend, I realized I hadn't saved her new address; I ended the transaction and attempted to locate the needed address.
Before I could locate the address, I noticed a charge appear on my Visa card for the flowers - for an order I hadn't completed and without including who was to receive the flowers or when.
When I contacted Bloomex about this, and pointed out they didn't have my authorization to charge the flowers - let alone a completed order - I was advised that their order process is set up to capture the credit card information which they process regardless of if you complete the order or not.
Bloomex then refused to refund the money they had charged to my account, without my knowledge or authorization, for an order I hadn't completed, and insisted their "policies" only allowed for them to issue an "in store" credit for the amount charged.
Apparently, Bloomex has set up the on-line form so that once you enter your credit card information, it locks that information in and when you click to go to the delivery page, to enter the delivery address, it "completes" the order and process the credit card charge without you actually completing the order or knowing the amount has been charged!
The follow up customer service I received in trying to sort this out has been beyond ridiculous…
…they have simply "trapped" the credit card charge and will not reverse the charge - leaving me having to dispute the charge with my credit card dispute and not even having any way to complete the order even if I had the address I needed to do so!

The flowers I ordered compared to what was advertised was very disappointing. I paid over $100 for flowers and delivery. It was supposed to be a surprise for my niece birthday. I even paid extra for a larger size of flowers. I was very dissatisfied with the arrangements and amount of flowers and will not be using Bloomex of Canada again. I have used other companies and have been more than satisfied with those companies. I also had to pay twice for delivery as they were unable to get hold of my niece. I would imagine such a huge company making millions of dollars would not be charging you again to deliver but no they refused to deliver without me paying charge. The flowers were very disappointing and I am very dissatisfied. Customers BeWare. I would not recommend Bloomex

Ordered flowers yesterday paid for next day delivery betweem 9-12 waited until 4 flowers didn't arrive called bloomed after waiting on line for customer service 15 minutes so the phone server put me on hold another 10 minutes to see why my flowers didn; t arrive for my brothers funeral? I was then told Red Deer wasn't a major city for there delivery and it would take two days and a half for delivery! ( but first was told there was a problem with the delivery address i argued that no that was all proper address for delivery! Next they told me they were not even done up yet and they would up grade my order to a larger ( thats not what i wanted I wanted the flowrs to arrive at the funeral home on that next day that i had asked for and paid EXTRA for! This was the third time in three months that they messed up mu and my daughters orders and were late delivering, and once the flowers were deliver three days later and were beginiing to rot and messed terrible! Once the flowers we completely different than the bouquet i paid for the colors were not the same and the size was much smaller! SO I WILL NOT BE ORDEREING FROM BLOOMEX ANYMORE NOT A GOOD COMPANY! Lesson learned support your local florist!

The flowers were a day late and looks nothing like the picture I want my money back. The first is what is supposed to look like and the second is what I got

This is a terrible company. We ordered flowers for a lady that just lost her husband. No delivery call and the flowers were in a cardboard box on her step. DO NOT WASTE MONEY ON THIS COMPANY!

Failed to deliver to the correct address as there were two of the same street names in the same city, despite giving them the correct address. I also provided my email and phone number yet it was only when I asked the intended recipient that I discovered they were not delivered. On contacting the support address two weeks after delivery date I was told the flowers were not delivered as the address was incorrect, I must pay a fee for them to be delivered (over two weeks late) but would not refund, even though the florist was able to reuse the flowers?! Terrible service, terrible customer support and not contacting me seems nothing short of deceitful. Avoid NZ service at all costs.

I live in the US and ordered from bloomex.ca to have flowers delievered in Canada, total came out to 68$ CAD, but was charged 68$ USD to my bank, when if a conversion would have been applied should have come out to 52$ USD. Called customer service to see if there was a mistake, but nope they stated that prices are in Canadian but if orders are placed outside of Canada they are in USD, which still made no sense as no conversion was applied. They denied my request for a refund for the difference and denied my request for a full refund as it was a next day delivery. Scammers.