BloomexReviews 1,372

BLOOMEX.CA is so bad. I had place an order for flowers weeks in advance for Valentines Day. The flowers has been delivered to this day. I contacted Customer Service and they said the driver attempted to call and no one answered as well he said the recipient name was not on the building list. Both are not true. Anyhow to this day no flowers and no refund as they said they tried to deliver. Also Customer service is the worst. I was on the the chat same day with Densel as to why the flowers did not get delivered and he just made a mockery of the whole thing and left the chat room after i complained that the flowers were not delivered and i wanted a refund. He said no refund then i explained that the service was unacceptable and ask for a refund again. He replied sure thing and left the chat room with no confirmation number or anything. Next day i called them and complained and they said they would call back within 24 hrs. No phone call yet. No refund. No flowers. I would stay away from them. Guaranteed flower delivery is not guaranteed.

Date of experience: February 14,2023

My friend ordered flowers over a week. Ago. They were were finally delivered yesterday half dead Dont ever deal with this company. I can't even get in touch with anyone there

Ordered the "supersized" bouvier…like I was ordering from McDonalds. Twelve large roses and gorn6 red carnations with leaves and no baby's breath. They WILL NOT COME GOOD ON THIS PURCHASE! You are dealing with somone that can barely speak English on a "Canadian" site. $#*! them! Shop local. Safe. Secure.

Update, the $80 arrangement looked very sad, nothing like the photo you see when you buy.
Before making order I asked on their website chat if I am in USA are the prices I see in USD or CAD. The rep told me (see pics attached) in CAD that will be converted into USD. So 79CAD SHOULD HAVE BEEN CHARGED AS $59USD.
My card was charged $79USD. When I went to chat with them again the rep eventually said she will request partial refund on difference. It had not arrive yet. Today I have been chatting with Bloomex and online reps like parrots just copy paste me some "vague" policy that US customers will be charged in USD. Ok, sure but what amount will be charged in USD. I believe this is written so vague and prices don't indicate USD or CAD on purpose to confuse and overcharge.
Don't purchase on the site to avoid overcharging and receive sad flowers for top buck USD or CAD.

I ordered the sympathy flower. The flower was not at the funeral. The funeral director did not receive this flower one day before as the worker told me,
I called many times and wrote several letters but no one reply.
The workers keeep telling me they sent the messages to the manager. He or she will call me in 24 hours. This is never happened from 10/02/23.
No one calls an apologize for this issue.
They took my money already but flower is still missing.
This service is untrusted, disrespect, no compassion, lack of care and horrible services. I read all the reviews I recognize that so many people had problems with Bloomex.
My main suggestions. Do not order any flowers from Bloomex. The quality of flower and the services are terrible.
I write this review to help others avoiding any issues with Bloomex as me.
One word I describe Bloomex is
" Ashamed "
I feel disappointed, unhappy, hurtful, disrespect, regretfully and no trust.

From Winnipeg Manitoba

I ordered 3 days prior to Valentine's Day and was guaranteed delivery and it's now feb. 15 and still no show! I called feb 14 and told them my wifes shop closes at 7 and made them aware and they said sorry it will be there by 8pm so we actually waited after close ruined the surprise and still nothing.I called to cancel as it isn't Valentine's Day anymore and they just hit me with a it's out for delivery we can't do anything. Proof of purchase number was sent via text which is concerning…Also there phone lines are horrible it's like there call centre is in the middle of the dessert with no reception….all in all just horrible experience dealing with there customer service!

My girlfriend is still waiting my flowers for San valentine day already passed 4 days. They not even answer at the phone I m disgusting about this company. MUORT E KITAMMUORT A VOI E TUTTI I VOSTRI CARI, VIVI E MORTI

I ordered a delivery for Feb 13 to avoid valentines day rush. No delivery. I call and they say no worries we will deliver next day for you. Still no delivery. I call again and they said sorry we cant do anything about it. I wanted a refund and they say we dont do that, is there anything else we can help you with? Like how does a company train their staff to not give a $#*! about customers!? AVOID AVOID AVOID AVOID X*******000

I place a basket order on Thursday for next day delivery, it did give me this as an option. They didn't deliver on friday nor Monday! They didn't notice me for any issue, didn't bother to tell me there is delay with this shipment! Now they are telling me it will be delivered on Wednesday! I wouldn't trust them again with my gifts! Can't get hold of them over the phone and when you do it's a call center in Timbuktu where you can't hear anything or understand the CSR rep. Just avoid using them, there are enough option out there!

They have shipped wrong item. And when I try to call them they are not ready to pickup the call and take complaint. It's scam: when I have selected for place a new order(in IVR option) then it got connected to the operator, when I ask I got wrong item they put and on hold and disconnected after 30sec.

Ordered a Valentines Day package --flowers, teddy bear, etc...Specifically said Monday (13th)...order gets delivered Friday (10th)...GF coming Monday...called Bloomex...song and dance and excuses...but no refund or redelivery--so stuck with flowers that aren't in good shape by the Monday...

I been ordering from these people for many years and every time there was an issue and I ignored. Last year they deliver me nephew's Birthday flower was delivered 2 days later and a mess the balloon was hanging and the flower was all dead.
This valentine I asked them for Monday delivery the day before Valentine so I get the flower the day before and don't mangle with valentine rush, and drive to Ottawa to see my wife. But they deliver the flower on Friday just because they have already charged me and they were more comfortable to do that on Friday.
So I called and complained and demand a return but they say we don't return after delivery, but the delivery that they wanted not me.

DO NOT USE. I ordered flowers on February 9th and it is now February 13th and flowers have still not been delivered. Asked for a refund and they refuse. Customer Service sucks! Do yourself a favour and don't bother with this company.

Scam, no communication over 5 days of my 15 attempts, no answers that made me feel comfortable about my purchase over the phone, they start talking quite and say they can't help or hear you. I still have no idea if my order was delivered

This company is FRAUDULENT! DO NOT TRUST THEM! THEY WILL TAKE YOUR MONEY AND NOT HONOUR THEIR OWN T&Cs! They need to be taken down effective immediately to finally stop scamming the people of Australia!

Orders arrived late and two days apart. Delivery person did not ring door bell. Package thrown at front door. Flowers arrived after 11:00 PM and left at front door while it was snowing. Powder to mix into water missing. No blooms in the arrangement! Doubt they will bloom due to cold shock. This company made a stressful and sad situation worst.

I received frozen 2 dozen roses (bereavement bouquet from my employer). I called to let Bloomex know, and wanted them to send another bouquet. The girl I spoke with said to send an email with pictures. I did it the moment I got off the phone with her. Didn't hear back from the company. 3 days later I called again - the girl I spoke with said the same to send an email. I told her I did. Long story short - NEVER HEARD BACK from them. My employer said they had put a complaint because Bloomex did not send the 'bouquet' they had chosen (not even close) and they didn't deliver on the date requested. Don't order from this company they don't care. Take the time to google a florist.

Recently purchased flowers as a gift for a friend in Canada using Bloomex. They offer same day shipping if you purchase before a certain time, but it is quite expensive. They have lots of sales, but service fees and shipping fees do add up. I personally didn't see the flowers, but apparently they arrived a little less "full" than showed on the website, which was dissapointing as I paid extra for a deluxe bloom with extra flowers. However, they did grow and bloom bigger over the next few days, and lasted a while as well (feedback from my friend!)

A great concept for widespread flower delivery but BLOOMEX needs to work on the fundamentals of quality and customer service.

Here is my unbelievably poor experience for order ******* as delivered Feb 3/23:

1) It was one of the coldest days of the year and the delivery guy leaves the flowers on the porch in sub-below zero temperatures. Flowers were not found till later that evening at which point they were damaged (see pictures).
------Why didn't the delivery guy ring the door bell (the recipient of the flowers was home…I paid extra to have them delivered that day knowing she was home.)?
------Why didn't the delivery guy follow the clear delivery instructions which said to call when delivering?
------Why would BLOOMEX policy include leaving flowers on the porch in such weather, damage is undeniable?

2) I called BLOOMEX and yeah I get it BLOOMEX needed proof that the flowers were damaged. So now the gesture of appreciation, that I had intended for the recipients of the flowers, are now instead inconvenienced to take pictures and the timeliness and reason for sending the flowers is now spoiled. But yes I sent the pictures and a full explanation of what happened by email.

3) Hearing nothing I called this morning Monday (3 days after the delivery was to occur). To add insult to injury I am connected to Manager "Abu" who proceeds to aggressively tell me that he sent me an email response (which I did not receive), he further does not listen to my concerns and then essentially tells me my only option is that flowers can be resent. I'm not able to get a word in and then he hangs up. Unbelievable! I'm so dumb founded that I called back and was told I will get a call back for which I CONTINUE TO WAIT.

So in a nutshell thanks to BLOOMEX: I lost my money. I did not get the product I paid for (what was delivered was also not what I ordered). Bloomex spoiled my gesture of thank you towards my friends. I have been treated with complete disrespect by BLOOMEX representative Manager Abu. BLOOMEX has offered me no compensation.

BLOOMEX = Disappointment!

I needed to send flowers to a family in Canada, came across bloomex.ca and found something I liked. All is well until after I made payment. Normally international purchases are made in that country's currency, products were priced in Canadian dollars, and I was agreeable to the price in Canadian dollars. My purchase was $46 dollars so I was expecting my credit card to be charged $35 since I pay my credit card in USD. I check my credit card and it's charging me the $46 in USD and not at an exchanged rate. I've take my credit cards overseas and had no issues, just a few months ago I was in Vancouver and made purchases in Canadian dollars, all got converted to USD on my credit card statement. This company is marking their flowers with Canadian dollars and charging that amount in United States dollars! So you'll be paying a 25% surcharge if your credit card is registered in the US. FRAUD. Never buying from here again. I should have known something is fishy when they start texting every 5 minutes for me to complete my ordered. I attempted to cancel and they disconnected my online chat assistance. They didn't call the next day to ask my reason for requesting the cancel. But these were for a funeral, time was of essence and I'm not going to look for another florist at this point. Stay away. Don't shop here. Bad business practices.