Blinds UK

I have been using this company for years to make, made to measure blinds. I've recently ordered a blind, but the client cancelled. All simple. I emailed them the day after it was ordered, and received a helpful email, saying I'm sure it will be fine to refund. Then I get a ' computer says no'. I explained, but clearly they are now employing staff that would rather loose an 8 year relationship, that credit 32 pounds. And she is doggit about it. I'm most annoyed because apparently their refund policy doesn't relate to made to measure... But that's vertically all they sell!
Any way, there's plenty of other companies offering the same product. My advice, use anyone else. Blinds4u are apparently very good..

Over 20 blinds purchased BUT this last experience WILL BE THE LAST
The website explains how to measure as we always have (Stating they deduct for the recess) and in fact these last two blinds were replacing their original blinds and we used the very same measurements. HOWEVER their get out is in their terms and conditions which gives them a 2-5 mm tolerance hence when their supplier (a new one I was told) does not take the stated opening allowance off they WILL NOT HELP. I was assured as a gesture of good will they would be altered FOC, which was revoked once the blinds were returned and we were charged an extra £47 to alter two blinds. Most of my calls were greeted by an answer phone and emails took two days to answer, operators refused to give me any second names and the website contravenes e-commerce regulations as they do not state any company details. I found they are linked with CB Denco Ltd who has one director only, who is linked with curtains-blinds.co.uk the websites are identical. That Director is Romanian and so are other associates, they were also linked with CA Unitrade Ltd but that company is in liquidation. From what I have read this is just an internet ordering machine and some of their suppliers are Romanian too. Recourse is extremely hard to achieve, there is no official complaints procedure on their website and from our experience nobody cares you have wasted your money on a product unfit for purpose, how can you have a made to measure blind when they give themselves tolerances in their T&Cs so the blind will not fit into your recess! We stated on every occasion we had had dozens of blinds from them in the past and if solved amicably would have ordered more but now we will avoid them hence this review.

I spent hundreds of pounds on blinds for my new house all of which arrived with chains so short I cannot reach them to open & close the blinds.

When I questioned this I was told that it was my responsibility to contact BLINDSUK to tell them my window's 'installation height' was higher than standard (20what is standard?!?!) so the 'formula' their factory use to calculate the chain length could be altered. BUT at no point during the purchase process was this question raised or made clear. Meaning I would have to be a blinds mind reading genius to know this could be an issue. I've checked again & again - I DID NOT MISS ANYTHING. But all I am told over & over by an unhelpful, wittering customer services person (who simply write reams of bilge & jargon about Ts&Cs & factory formulas in response to all emails rather than just being helpful or trying to rectify the problem) that this is all my fault.

Last time I checked I was not a blithering idiot likely to order blinds that would not be fit for purpose for the hell of it so I suggest the issue lies in the lack of functionality of BlindsUk's website. Why am I being penalised for this?!

One of he blinds I bought also broke the first time I used it & rather than send a better quality one I was sent a long detailed email about how to fix it myself which I now have to do on a regular basis because the blind is badly made & not fit for purpose.

I fully expect to just get yet another long, slightly whingey, desperately trying to reason email for customer service in response to this because the company is a joke.

PLEASE PLEASE STEER CLEAR OF THIS COMPANY. YOU THINK YOU'LL SAVE A FEW QUID BUT THEIR PRODUCTS ARE RUBBISHM WILL NOT LAST & FOR A LITTLE BI EXTRA YOU'LL GET DECENT PRODUCTS & REASONABLE CUSTOMER SERVICE.

DO NOT USE!

I would advise to stay clear. I ordered wooden blinds for next day delivery. I was informed on day of delivery (Friday) they would not be delivered today and would be Monday, so I requested cancellation as they were for a job on the weekend. They ignored this (Did not reply to my requests). On Monday I waited but nothing was delivered. I contacted them and they confirmed the delivery would be Tuesday. I finally received them on Wednesday.

The blinds were received past the initial date of delivery so were no good to me (As stated and as per the cancellation request at the time). I checked them to make sure they were not damaged as they do suggest, but I noticed they were a plastic (PVC) style. When questioning with them, they said their terms state they can be different style. The product was a wooden blind in the wooden category and does not state anywhere t is PVC. That is not correct business to display a product then say we can send what we like due to terms. I checked the terms and it does not state this, just different woods may be used (Which was no problem, just not plastic). On the products description page, the category page or terms, there was no point stated that wood blinds would be PVC blinds.

I contacted them stating that they did not match what I ordered or the description and that they were not good to me as they were delivered late and I have requested cancellation. I was informed they could not be returned because they were custom. I stated that the product does not match the description which is the grounds for the return (Other than not being delivered correctly or ignoring a cancellation request). Their customer service is shocking and refused to help as they kept saying it was a custom blinds, but my dispute was the product did not match the description which is a valid case to return regardless. They repeatedly ignored this so I have had to go down the charge back route.

I also repeatedly asked for their company information but again, this request was ignored by them.

Note, they do not state their company details on their site which is against the e-commerce regulations, so will make it very hard to claim anything. The company that runs or owns this website is IT Alpso Solutions, they have a UK company which is a subsidiary of them called CB Deco Ltd. so I would assume this the company running this. However, the head company looks to be a Romanian company and not UK.

I have also just noted that the package is shipped with the sender company name as CB Deco Ltd but the invoice states CA Unitrade Ltd T/A Blinds UK