BirchboxReviews 260

I have had the subscription with Birchbox for about nine months and each passing month, the boxes arrive later and later. This month, for example, my subscription fee was taken from my account on the 1st, it is now the 17th and my box still has not arrived. I would expect this if I placed an order from China, but a company that is in the US and shipping to a US address should not take three weeks. I just cancelled my subscription and also the Birchbox Man I ordered for my boyfriend. If any BB higher ups are reading this, get your s*^t together!
P.s. I gave two stars because it is fun to get a box of beauty samples every month, I just recommend going somewhere else.

I have been consistently disappointed with Birchbox, especially because I believed all of the hype about it being the gold standard of subscription beauty boxes. I have tried several subscriptions, and Birchbox is the worst by far. Inferior, useless products which are often repeated. Worst of all, if you neglect to cancel your auto renewal after the first month, there is no way to cancel it. The only thing they'll do is cancel your auto-renewal, but you're stuck paying for the remaining boxes, which in my case, is NINE MONTHS. There is no reason why they can't end the subscription and refund the remaining monthly payments. In addition, they give "points" to subscribers to be used on Birchbox products. However, if you don't use them, you LOSE them. Such a con job. This whole subscription is not worth the money. Save it and go buy the products you really want.

I'm embarrassed to say that I've been a member for a few years now. Mainly because I signed up for auto-renewal the first year and they have a horrible cancellation policy. Only able to cancel within your renewal month. When you try to navigate and do it yourself online. Drop boxes do not fill so that the information can be submitted. I had to request a call from a consultant so that they could do it.

I did receive a call within the requested time frame at 0930 EST and this girl seriously sounded as if she just rolled out of bed. Pitiful. At least do some vocal warm-ups and TRY to get rid of your morning voice before calling people. I assume she's getting paid to call subscribers.
So, I'm stuck receiving the the same trial size waste that I've been getting the past 3 years for another 11 months. So what do I do with it? I save it up for the year and add as stocking stuffer to my tween nieces who are just being introduced to makeup. Half of it is tiny sample perfume and they must have a surplus of dry shampoo they're trying to unload.
Honestly, I enjoyed the first 6-8months... after that it has been a repeat of samples, even after "customizing" several times. If you like little boxes (which are nice when they don't arrive damaged. I use to line/ organize my drawers)... or you like just opening a "surprise" in the mail (only to be disappointed when it's the same thing over and over again) then you should totally sign up.
However, I highly recommend you skip the monthly "surprise" and fleeting enjoyment and PUT $10 IN A BOX ON A TOP SHELF AND DON'T OPEN IT FOR A YEAR! You'll be financially better off and much more satisfied. #truth

Christmas gift for my daughter & she loves it. 3 mos might be a cute Secret santa. But, if youre the one paying... youre paying for free things (that they probably get free) hoping that you pay full retail for those products on their site.

Theres no hidden fees or problems. So, I cant say its a ripoff. Its just that I would never pay for free samples. If it was maybe $3-4/mos it might be a fun splurge because presumably youll get things youve never seen.

Just not something I think is worth it.

I am not sure who the people are that receive a single full size product, or in the cases I see from beauty bloggers, MANY?
Absolutely not worth the price. It was actually offensive to open my box each month and find half the amount of shampoo that I can tear out of a magazine ad.
Oh but then they throw in 4 additional samples of stuff that you don't want. They have also neglected a section to include allergies, so if you're allergic to a fruit or a flower/extract whatever, there is no way to be excluded from that type of product. Fantastic.

**Disclaimer** I have no idea about the quality of their service. I ordered a giftbox for my girlfriend for Christmas and we won't be receiving the 1st one for another week yet.

If you put your email address into their website, expect to get endless marketing emails, Every. Single. Day. It's impossible to unsubscribe. Their unsubscribe mechanism on their website doesn't work and they are unresponsive to emails. They are either lack the technical expertise to fix their site or simply don't care to stop spamming me. This represents a lack of respect and professionalism. If you have *any* other options, I'd go with those.

I am SO disappointed with the latest box. I see there is a sand&Skye pore facemask and undereye mask. Two areas of interest I clearly noted in my beauty profile(when signing up you can set a beauty profile so they send you things according to your needs/interests). What do I get? Travel size shampoo and shower gel (again!). What a rip off! Beauty profile is totally disregarded. I am sick of receiving soap! I wanted to sign up to discover new brands! Don't sign up guys...

Please dont subscribe to this box. Just dont. I ordered my first box with a promo code to receive 2 extra mascaras. I got an email a week later saying whoops! They messed up and they were all gone, but they would send me a similar product. Fine, okay. Then it took me 3+ weeks to even receive it. In the mean time, I was charged for my second box before I even knew if I liked it. The products are just thrown in a cardboard box, no attempt at presentation whatsoever. My first box had the extra mascaras just thrown in the mailing bag loose. I ended up throwing away most of the samples I received because they were either worthless (a piece of cardboard with a smudge of lipstick, for example) or full of toxic crap; I was under the impression that Birchbox was a higher quality beauty subscription, but I suppose I was wrong. In an attempt to find out what the heck was going on with my boxes, I sent a note to customer service. Its like they didnt even read my note. It was just a generic response that was completely unhelpful and made me even more angry. I wish I would have spent my $20 on literally any other beauty box subscription.

Just don't. Save yourself a headache and go with any other similar service.

They recently changed shipping "partners" (eye roll) and I never received a box again. I would report the missing box, they would send a replacement weeks later via another shipping service which means they knew there was a problem with the original shipping service and yet it was never looked into.

I think it's insane that more action wasn't taken. Wouldn't you want to solve this issue and make sure your customers were getting your product!? The customer service emails in response to my missing reports would imply that I must have changed my address and there was nothing they could do--made it seem like they were doing me a favor by reshipping it. Come on.

I have been subscribing to Birchbox for over a year and I am just done with it. It was fine, fun a getting the box each month but now I do not want to get it anymore. It is absolutely impossible to cancel your subscription. If you call customer service, you get an automated response telling you you must go on the website and " send a note", which I have done, with no response. There are also very difficult to find instructions on how to cancel on the web site, but that also proven unsuccessful for me. So now I'm just mad and would never recommend it to anyone again. If they had just made it easy to cancel I would have encouraged people to try it, as I wasn't really unhappy with it, it had just run its course for me.