On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BigStub Reviews Summary
BigStub has a rating of 3.8 stars from 486 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BigStub most frequently mention great seats, customer service and timely manner. BigStub ranks 16th among Tickets sites.
We monitor reviews for authenticity
An easy place to order tickets, especially with e-ticket option.
Very easy - the only thing I would ask in the future is they actually tell you seat #'s as well as the row.
The salesperson who helped me (Annie, I think) was extremely helpful in placing my order when I was not sure if I had ordered or not on-line. She looked it up to ensure that I was not double ordering and then placed the real order for me. So very helpful, thank you!
If you're unsure about the e-tickets showing up in your email, don't be. I ordered six tickets to a game and they were all in my inbox less than 5 mins after I purchased them. Very happy with Big Stub experience.
Received the tickets, only thing I didn't understand is the tickets do not have a zone on them, just the section, row and seat numbers, sure hope they are in the lower level zone as ordered. We'll see on January 17th, 2016. Other than that the order process was seamless and fantastic overnight delivery. So far a five star Seller!
Tickets ordered, paid & delivered with an hours time.
Wish I could have known the specific seat numbers prior to ordering.
It's always slightly worriesome when you you use a website that's new to you. The process was quick and easy. I got my tickets instantly!
How do you order tickets, send a confirmation email, then cancel the following day? Absolutely disgusting. Not to mention the terrible customer service. Wait on hold for 45 minutes only to speak to an extremely rude representative. Can't say I'm surprised. Avoid this joke of a company at all costs.
"Hi,
We are attempting to follow up regarding your order for Adele tickets.
Unfortunately, your order #******* could not be fulfilled as originally intended.
This may be for a number of different reasons including problems with the lack of availability of the tickets you initially requested. Since your order could not be completed, your credit card has not been charged or you may be receiving a refund for your previous order.
We apologize for any inconvenience this has caused you.
Regards,
BigStub.com:
I buy and sell tickets for all major sports and concerts so I consider my self to be a really tough customer. I have used BigStub a few times now. They have average to below average mark-ups and always deliver on time, as promised.
I ordered my tickets by telephone and the girl that helped me was very knowledgeable and friendly. Since it was my first time ordering tickets from Big Stub, she answered all my questions and explained everything to me and was pleasant about doing so.
Purchasing on line much easier than ticketmaster. They did not give much choice much to hard to find seating chart. Please put seating chart and choices of seats avaible..
Staff on line were excellent at finding the seats I was looking for. Thank you for the excellent service!
Great first experience,, great prices! Will definitely order again from you guys
Got the tickets I wanted, just more $$ than what i was hoping for. Thanks
Glad to have found the tickets I was searching for, the tickets were delivered faster than I imagined.
Easy to order with prompt delivery of tickets. Just the way a ticket broker should work
Found tickets and was able to book when I thought the event was booked out
Very happy customer
From the business
BigStub has a wide selection of cheap Sports, Concert, and Theatre tickets - more tickets, better service, and lower prices! Order online or by phone and take advantage of our everyday-low ticket prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and we apologize for the inconvenience. This is a very rare situation, which was caused by the unusually high demand for Adele tickets on the date they went on sale. We are working to fix the error so this will not happen again. We still have tickets available for her concert, so you are welcome to choose a new set of tickets. I will contact you with a coupon code for your inconvenience.