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BiggerBooks

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Save big on the college textbooks you need this semester at BiggerBooks. Free shipping on orders over $59 and a 25 day worry-free return policy.


biggerbooks.com
Founded in 1999
Lexington, KY, United States
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BiggerBooks Reviews Summary

BiggerBooks has a rating of 3.4 stars from 637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

quality
571
This company responds to reviews on average within 12 days

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6,983 reviews

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California
1 review
0 helpful votes
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Good
September 17, 2021

Good product for a great price. Thank you so much!

Date of experience: September 16, 2021
Florida
1 review
0 helpful votes
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Thank you!
September 15, 2021
Updated review

Easy to use website! A site for busy people who do not have enough time to search for what they might be looking for. So many options available.

Date of experience: September 15, 2021

Easy to use website
September 3, 2021
Previous review

Easy to use website

Date of experience: September 3, 2021
New York
1 review
0 helpful votes
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Great
September 15, 2021

Its been great really great like the best but i need to return this book so thanks

Date of experience: September 15, 2021
Erin C. — BiggerBooks Rep
over a year old

Thank you for shopping with us! -BiggerBooks

Indiana
1 review
0 helpful votes
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I haven't received the book yet!
October 15, 2021

I had some problems "navigating" your website! As I noted, I had problems with Target's website and could not arrange to pay for the book there!

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2021
Texas
1 review
0 helpful votes
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Order
September 13, 2021

Placed order and item delivered without any delays/problems.

Date of experience: September 13, 2021
Virginia
2 reviews
0 helpful votes
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Great Buy!
September 12, 2021

Very easy to navigate! I found the book quickly and placed the order. Very happy when it arrived.

Date of experience: September 12, 2021
Texas
1 review
0 helpful votes
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BiggerBooks First Experience
September 12, 2021
Updated review

One of my classes required me to get 3 books that were all fairly pricey, but BiggerBooks offered much more affordable rent options for these books. Although one of the books was on back order for an extra week than I was expecting, all of the books arrived in perfect condition.

Date of experience: September 12, 2021

Affordable!
August 31, 2021
Previous review

Affordable!

Date of experience: August 30, 2021
Connecticut
1 review
0 helpful votes
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My experience
September 12, 2021

My experience ordering from this site exceeded my expectations!

Date of experience: September 12, 2021
Colorado
1 review
1 helpful vote
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Disappointed
October 11, 2021

Payed for 2 day shipping and did not get the item for a week. Some lame excuse was given. I requested my additional services to be repaid. Denied

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2021
California
1 review
1 helpful vote
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Book condition
October 10, 2021

The book was marked with dozens of highlights in a variety of colors. It is not very readable.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2021
Ohio
1 review
0 helpful votes
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Great Customer Service
September 10, 2021

Anette answered the phone and answered all questions I had regarding my purchases. Book was in good condition.

Date of experience: September 10, 2021
Missouri
1 review
0 helpful votes
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Books
September 10, 2021

I was impressed that it was delivered on time and in good packaging

Date of experience: September 10, 2021
Texas
1 review
0 helpful votes
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Easy to find and purchase
September 10, 2021

No complaints, easy to find, purchase and download my product

Date of experience: September 9, 2021
Erin C. — BiggerBooks Rep
over a year old

Thank you! -BiggerBooks

Indiana
1 review
0 helpful votes
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Order book for my daughter at college
September 10, 2021

Ordered a book for my daughter and had it shipped direct to her. I know she received it, but have not heard about the condition of the book. I assume it will suffice. Glad you had a copy at a decent price. This book was becoming scarce.

Date of experience: September 9, 2021
Washington
1 review
0 helpful votes
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Good
September 10, 2021

Good good good good good good good good good good good

Date of experience: September 9, 2021
Erin C. — BiggerBooks Rep
over a year old

Thank you! -BiggerBooks

Alabama
1 review
0 helpful votes
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Recreation Programming
September 10, 2021

The whole order was overall very timely and tracked my book giving updates periodically for arrival.

Date of experience: September 9, 2021
Erin C. — BiggerBooks Rep
over a year old

Thank you for choosing BiggerBooks!

Florida
2 reviews
0 helpful votes
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College course back ups.
September 9, 2021
Updated review

Very easy to navigate and purchase through. I got exactly what I needed for college.

Date of experience: September 9, 2021

Very easy to navigate and purchase through
August 30, 2021
Previous review

Very easy to navigate and purchase through. I got exactly what I needed for college.

Date of experience: August 30, 2021
Mississippi
1 review
0 helpful votes
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Happy
September 8, 2021

I got my book within a week of ordering, and it's in great condition even though it's used condition. And I saved roughly 100$ by going through this site. I'm happy! :)

Date of experience: September 7, 2021
Massachusetts
1 review
0 helpful votes
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Fast and great condition
September 8, 2021

I was in a pinch for this text, and it was available, reasonable, and was shipped quickly!

Date of experience: September 7, 2021
Connecticut
1 review
0 helpful votes
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Great site with Awesome support
October 8, 2021

I am very happy with the ease of finding and ordering the books I was looking for. On top of that, the customer service was responsive, polite, and very supportive in helping me to correct a shipping mistake very quickly. I felt listened to and that the service representative was a caring person who want to help me with a mistake I made when ordering the items. She could have said no, but it seemed to me that saying yes made her as happy as it did me. Great job.

Date of experience: September 7, 2021