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BiggerBooks

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Save big on the college textbooks you need this semester at BiggerBooks. Free shipping on orders over $59 and a 25 day worry-free return policy.


biggerbooks.com
Founded in 1999
Lexington, KY, United States
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BiggerBooks Reviews Summary

BiggerBooks has a rating of 3.4 stars from 637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

quality
571
This company responds to reviews on average within 12 days

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6,983 reviews

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New York
1 review
4 helpful votes
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Awful
December 1, 2021

I ordered a book, actually rent it out, and it said it was available so I paied fast shipping. Next day I got an e mail stating due to their suppliers book os not ye tin their facility so I called to get ny money back. Costumer service keeps telling me they can't refund because it's from publisher, they sent like e mail for refund ni respond, no tracking number or idea when book will come... it is ridiculous!

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2021
South Carolina
3 reviews
0 helpful votes
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Happy
October 31, 2021

Great service and received what I ordered. Happy to heard from them right away, since I wrote a note to pay attention before sending order.

Date of experience: October 30, 2021
Texas
1 review
0 helpful votes
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Book
October 30, 2021

I was look for a textbook online and found bigger book. They have the book that I was looking for and I gave it a try. Received the book on time and in good condition

Date of experience: October 29, 2021
Erin C. — BiggerBooks Rep
over a year old

Thank you for shopping with BiggerBooks!

Maryland
1 review
0 helpful votes
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Great
October 27, 2021

It didn't take long to get the book and it was in good condition. I am very satisfied.

Date of experience: October 27, 2021
Maryland
1 review
0 helpful votes
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Great company!
October 24, 2021

Great experience but couldn't find the level of "used", but went ahead and purchased.
Received book and it was in excellent condition!

Date of experience: October 24, 2021
Erin C. — BiggerBooks Rep
over a year old

Thank you for shopping with BiggerBooks!

New Jersey
2 reviews
0 helpful votes
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Great price and quick delivery
October 23, 2021

Smooth and easy. Had no issues with it. Customer service was excellent.

Date of experience: October 23, 2021
Georgia
1 review
0 helpful votes
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Don't ask for too much
October 23, 2021

Everything was fine but don't make me go through 10 clicks to say that.

Date of experience: October 23, 2021
Pennsylvania
2 reviews
0 helpful votes
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Book Order
October 19, 2021

All good, thank you. Will consider buying from you again.

Date of experience: October 18, 2021
Wyoming
1 review
0 helpful votes
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My Review
November 17, 2021

It's okay. Didn't have Norton Anthology Christianity book though

Date of experience: October 17, 2021
Louisiana
2 reviews
0 helpful votes
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Good choice
October 16, 2021

I enjoyed shopping with bigger books. This is my first time shopping with bigger books.

Date of experience: October 16, 2021
Florida
1 review
0 helpful votes
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Great
October 16, 2021

Great and easy to use. Wonderful book company. Will use again

Date of experience: October 15, 2021
Pennsylvania
2 reviews
0 helpful votes
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Monsters
October 15, 2021

Positive-prompt, easy access to product selection. Book received ahead of scheduled delivery

Date of experience: October 15, 2021
Minnesota
1 review
0 helpful votes
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Disappointed
November 12, 2021

The order was cancelled because big books could not locate a copy.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 12, 2021
Nebraska
1 review
0 helpful votes
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Confusing
October 12, 2021

Unsure of when it would be available or how long it would take to rreceive. No way to track it seemed. Happily received today and looks like a great book. Thanks!

Date of experience: October 12, 2021
Erin C. — BiggerBooks Rep
over a year old

Thank you! -BiggerBooks

Mississippi
1 review
0 helpful votes
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Superb transaction
October 12, 2021

It was an easy transaction. I had the book in about 2-3 days after ordering. I do recommend doing business with this company.

Date of experience: October 11, 2021
Ohio
1 review
0 helpful votes
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Good
October 11, 2021

It was good. It gives me the info I need for class.

Date of experience: October 10, 2021
Erin C. — BiggerBooks Rep
over a year old

Thank you! -BiggerBooks

Florida
1 review
0 helpful votes
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Satisfied
October 11, 2021

Very good experience, and the book was almost new.

Date of experience: October 10, 2021
Texas
2 reviews
0 helpful votes
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Awesome
October 10, 2021

So far so good, no problems at all. Just started class 3 days ago.

Date of experience: October 10, 2021
Michigan
1 review
0 helpful votes
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Creation of Art
October 5, 2021

Purchasing was easy on the website and the book was in perfect condition when received.

Date of experience: October 5, 2021
Alabama
1 review
0 helpful votes
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Z
October 1, 2021

The book is in great condition. Arrived fairly quickly.

Date of experience: October 1, 2021