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BidsReviews 27

3.5

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Bids Reviews Summary

Bids has a rating of 3.5 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. Bids ranks 14th among Auction sites.

service
17
value
16
shipping
15
returns
11
quality
15
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Manny B.
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I experienced the same issue whereby they took my money but did not fulfill it until I complained. I monitored the tracking number and saw the items being moved from one facility in China to another. Package finally arrived within 3 weeks. Items look nice but I can't confirm if they are 18k gold and 925 sterling silver- quality looks to be plated. My only comment is you get what you pay for.

Date of experience: April 24, 2023
Bids B. — Bids Rep
over a year old

Dear Valued Customer,

We are sorry for the inconvenience the problem caused.

As for the shipping timeframe, we have vendors in different countries, and the shipping timeframe may vary from several days to several weeks. If you could get back to us with the order number, we would gladly check what caused the delay.

Also, we do guarantee the authenticity of the items we are selling, and you can check the quality of the items with any jeweler. If you received something that was not as described, a full refund will be issued.

Please be assured that we do our best to make sure our customers get the best service possible. We truly hope that you will enjoy bidding and purchasing on our site and have nothing but a pleasant experience with us.

Feel free to contact us for any further assistance you may need.

Thank you,
Bids Support Team.
[email protected]
+1-310-855-3525

Panama
1 review
2 helpful votes
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COMPLETE SCAM BE CAREFUL
January 27, 2022

These scam artists are raising money from investors and their operations is complete fraud! Dont invest and dont buy, you will never receive your products or see a dime on "investment". Check out BIDZ, their previous company!

Date of experience: January 26, 2022
Bids B. — Bids Rep
over a year old

Dear Scott,

We are sorry for the inconvenience the problem caused. If you have an account, please get back to us with the email address registered with Bids.com or your full name so that we will able to check your orders and investments. 99,9% of our products are delivered successfully. We provide a full refund for lost orders.

You can always reach us at:

Customer Service:
+1-310-855-3525

Operating Hours:
Monday - Friday
8am - 5pm EST

Thank you,
Bids Support Team.

Washington
1 review
2 helpful votes
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Purchased items but never delivered
January 4, 2022

This is my second review on the same issue. I made two purchases on December 7,2021. Money was probably removed from my account and is this day January 4,2022 I have yet to receive a tracking number and the customer service email continues to go through a loop without ever sending my email requesting help. I really just want my money returned or tracking number. The reason I gave one star is I had to at least acknowledge the site to continue. From me they get zero stars. I just don't know what to do.

Date of experience: January 4, 2022
Bids B. — Bids Rep
over a year old

Dear Deborah,

We are sorry for the inconvenience the problem caused. To investigate this case we need your order # or email address registered with Bids.com so that we will be able to access your account. Please note, that all our orders are insured and we guarantee a full refund in case they are lost.

You can always reach us at:

Customer Service:
+1-310-855-3525

Operating Hours:
Monday - Friday
8am - 5pm EST

Thank you,
Bids Support Team.

Panama
1 review
0 helpful votes
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BETTER than Ebay!
February 26, 2021

Ebay has implemented so many restrictions and fees that has completely impaired in our ability to bid on items, it's basically another Amazon. Bids.com has been slowly growing and adding new products, their $1 No Reserve bidding is EXCELLENT. Delivery times are disclaimed and their customer service is very responsive! I highly recommend.

Date of experience: February 25, 2021
Michigan
8 reviews
108 helpful votes
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It's a scam
August 8, 2020

This is an auction site that lists jewelry and other goods at prices that seem too good to be true, with the promise of 'Authenticity guaranteed!' But in reality? It's all a scam. All the listings are fake. You aren't even informed of where the items are being shipped from. And if there ship at all? Your lucky to even get an ugly bootleg version of the item you bid on. And good luck even trying to reach anyone for help because that's non existent.

Date of experience: August 8, 2020
Bids B. — Bids Rep
over a year old

Dear Artemis,

We are sorry for the inconvenience the problem caused. We do guarantee the authenticity of the items we are selling. In case a customer receives an item that is not as described we provide a full refund. We work with vendors located in the US and abroad too, and all of the are reliable. On the description page of the item, you may find the vendor's name and contact information. In case you received anything that was not as presented on its description page, please get back to us with your email address registered with Bids.com or order # and we will be glad to assist you.

You can always reach us at:

Customer Service:
+1-310-855-3525

Operating Hours:
Monday - Friday
8am - 5pm EST

Customer Service: [email protected]

Thank you,
Bids Support Team.

Ohio
1 review
2 helpful votes
Follow Tiffany W.
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RIP OFF!
July 10, 2020

They are a big rip off. I ordered May 20,2020 and they took the money out of my account and did not ship the items. I have contacted them several times and asked why the would take the money out before it was even shipped and they told me to wait a little longer. I also said no info of it was sent to me about it shipping out. Also, they said to track it, which I emailed back and told them there is no tracking #. Once again they gave me a excuse and said wait a little longer. I asked for a refund, but they told me they couldn't due to it already shipped out, BUT IT DID NOT. Finally I get a tracking #, which I had 3 items. The tracking # for 1 said it wasn't shipped out yet and the other I couldn't read because it was in Chinese. So I contacted them again for a refund. Once again they said "Wait a little longer" then "Wait 45 days more". I am still to this day trying to get them to respond and a refund, but they stopped responding to me. The last email from them said it already ship so there is nothing they can do and I responded yes there is... GIVE ME A REFUND. I am now going to call my Bank to have them take care of this and try to get my money back. PLEASE DO NOT TRUST THESE PEOPLE... THEY ARE SCAMMERS!

Date of experience: July 9, 2020
Bids B. — Bids Rep
over a year old

Dear Tiffany,

We are sorry for the inconvenience the problem caused. Please get back to us with the order #(s) and we will check. We provide a full refund for lost orders. As for the shipping delay, probably you were asked to wait more because you made your purchases in 2020 during the pandemic. We mentioned on the site, in our shipping policy that the shipping timeframe was extended that time because of the pandemic. Now all our orders are being delivered in a timely manner.

You can always reach us at:

Customer Service:
+1-310-855-3525

Operating Hours:
Monday - Friday
8am - 5pm EST

Customer Service: [email protected]

Thank you,
Bids Support Team.