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Bids has a rating of 3.5 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. Bids ranks 14th among Auction sites.
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I experienced the same issue whereby they took my money but did not fulfill it until I complained. I monitored the tracking number and saw the items being moved from one facility in China to another. Package finally arrived within 3 weeks. Items look nice but I can't confirm if they are 18k gold and 925 sterling silver- quality looks to be plated. My only comment is you get what you pay for.
These scam artists are raising money from investors and their operations is complete fraud! Dont invest and dont buy, you will never receive your products or see a dime on "investment". Check out BIDZ, their previous company!
Dear Scott,
We are sorry for the inconvenience the problem caused. If you have an account, please get back to us with the email address registered with Bids.com or your full name so that we will able to check your orders and investments. 99,9% of our products are delivered successfully. We provide a full refund for lost orders.
You can always reach us at:
Customer Service:
+1-310-855-3525
Operating Hours:
Monday - Friday
8am - 5pm EST
Thank you,
Bids Support Team.
This is my second review on the same issue. I made two purchases on December 7,2021. Money was probably removed from my account and is this day January 4,2022 I have yet to receive a tracking number and the customer service email continues to go through a loop without ever sending my email requesting help. I really just want my money returned or tracking number. The reason I gave one star is I had to at least acknowledge the site to continue. From me they get zero stars. I just don't know what to do.
Dear Deborah,
We are sorry for the inconvenience the problem caused. To investigate this case we need your order # or email address registered with Bids.com so that we will be able to access your account. Please note, that all our orders are insured and we guarantee a full refund in case they are lost.
You can always reach us at:
Customer Service:
+1-310-855-3525
Operating Hours:
Monday - Friday
8am - 5pm EST
Thank you,
Bids Support Team.
Ebay has implemented so many restrictions and fees that has completely impaired in our ability to bid on items, it's basically another Amazon. Bids.com has been slowly growing and adding new products, their $1 No Reserve bidding is EXCELLENT. Delivery times are disclaimed and their customer service is very responsive! I highly recommend.
This is an auction site that lists jewelry and other goods at prices that seem too good to be true, with the promise of 'Authenticity guaranteed!' But in reality? It's all a scam. All the listings are fake. You aren't even informed of where the items are being shipped from. And if there ship at all? Your lucky to even get an ugly bootleg version of the item you bid on. And good luck even trying to reach anyone for help because that's non existent.
Dear Artemis,
We are sorry for the inconvenience the problem caused. We do guarantee the authenticity of the items we are selling. In case a customer receives an item that is not as described we provide a full refund. We work with vendors located in the US and abroad too, and all of the are reliable. On the description page of the item, you may find the vendor's name and contact information. In case you received anything that was not as presented on its description page, please get back to us with your email address registered with Bids.com or order # and we will be glad to assist you.
You can always reach us at:
Customer Service:
+1-310-855-3525
Operating Hours:
Monday - Friday
8am - 5pm EST
Customer Service: [email protected]
Thank you,
Bids Support Team.
They are a big rip off. I ordered May 20,2020 and they took the money out of my account and did not ship the items. I have contacted them several times and asked why the would take the money out before it was even shipped and they told me to wait a little longer. I also said no info of it was sent to me about it shipping out. Also, they said to track it, which I emailed back and told them there is no tracking #. Once again they gave me a excuse and said wait a little longer. I asked for a refund, but they told me they couldn't due to it already shipped out, BUT IT DID NOT. Finally I get a tracking #, which I had 3 items. The tracking # for 1 said it wasn't shipped out yet and the other I couldn't read because it was in Chinese. So I contacted them again for a refund. Once again they said "Wait a little longer" then "Wait 45 days more". I am still to this day trying to get them to respond and a refund, but they stopped responding to me. The last email from them said it already ship so there is nothing they can do and I responded yes there is... GIVE ME A REFUND. I am now going to call my Bank to have them take care of this and try to get my money back. PLEASE DO NOT TRUST THESE PEOPLE... THEY ARE SCAMMERS!
Dear Tiffany,
We are sorry for the inconvenience the problem caused. Please get back to us with the order #(s) and we will check. We provide a full refund for lost orders. As for the shipping delay, probably you were asked to wait more because you made your purchases in 2020 during the pandemic. We mentioned on the site, in our shipping policy that the shipping timeframe was extended that time because of the pandemic. Now all our orders are being delivered in a timely manner.
You can always reach us at:
Customer Service:
+1-310-855-3525
Operating Hours:
Monday - Friday
8am - 5pm EST
Customer Service: [email protected]
Thank you,
Bids Support Team.
Answer: Dear Richard, Please get back to us specifying the order # so that we will be able to access your account. Also, you can reach us at Customer Service: [email protected] Customer Service: +1-310-855-3525 Operating Hours: Monday - Friday 8am - 5pm EST
Answer: Dear Goerge, Please reach us at Customer Service: [email protected] Customer Service: +1-310-855-3525 Operating Hours: Monday - Friday 8am - 5pm EST
Answer: I chose them because I thought it was the same company from the early 2000's called bidz who used to list jewelry and other goods at auction at prices that were too good to be true and it wasn't a scam. But I can see now they weren't it.
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Dear Valued Customer,
We are sorry for the inconvenience the problem caused.
As for the shipping timeframe, we have vendors in different countries, and the shipping timeframe may vary from several days to several weeks. If you could get back to us with the order number, we would gladly check what caused the delay.
Also, we do guarantee the authenticity of the items we are selling, and you can check the quality of the items with any jeweler. If you received something that was not as described, a full refund will be issued.
Please be assured that we do our best to make sure our customers get the best service possible. We truly hope that you will enjoy bidding and purchasing on our site and have nothing but a pleasant experience with us.
Feel free to contact us for any further assistance you may need.
Thank you,
Bids Support Team.
[email protected]
+1-310-855-3525