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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Excellent web site, product reviews and especially depth education and information about products and their availability and options. I find myself often guided by reviews by previous buyers.
Best selection, quality, and prices for ALL of your professional photography gear needs and regular consumer items such as this order!
Easy to search. Great prices. Usually lots of reviews on things to help make a decision. This is my goto place for most photographic items.
Always the same or better price than Amazon! Free shipping and no tax. I love them! I've bought all my electronics from them the past 2 years. Highly recommend this store.
As most camera stores seem to be reducing their lines and stock, you can still find anything under the sun for Photography.
Service, Convenience, Selection and Value,... what more can you expect. Have been buying from B&H for several years now and they've always delivered.
I go to amazon for small purchases, but when it comes to more expensive items, I go to B&H because of the accurate descriptions, user reviewers, and FAQs.
I have used B&H Photo Video multiple times. They were recommended to me by a friend. I have always been extremely satisfied with the quality of the products, ease of use with their website and their customers service is excellent.
I've purchased many items from B&H and occasionally have run into issues that are bound to happen. Every time I've called customer service, they've worked with me to resolve the particular issue I'm dealing with and they've done this successfully 100% of the time
B&H is consistently excellent. Would love to visit the store someday but website ix pleasant to use.
Replacing my 6 year older Mac Book Pro laptop to a newer model, with Apple Care of course,. Apple has the best technical support department in the business. Always pleased with our great service and premium products. I always enjoy shopping at BH photo video.
Found what I was looking for on the website, but unfit was out of stock. I registered that I wanted a notification when it came in. Within a couple of days I got an email that the item was back in stock. Got it ordered today. Wonderful experience!
I have dealt with B&H, for a few years, I have bought three cameras, and some lenses. Good service, and delivery is spot on.
In a world that is lacking serious customer servie B&H has rose above. I had to return an item because it didn't work with my workflow. B&H made the process super painless. Love this company. They are my first go to for live streaming product.
Have been a long time customer - It's the best experience with a business I've had. I live in California but it feels like I get the brick and mortar experience at my house. The first order I ever placed I was shocked when an employee called me to discuss my order I had just placed, noticed two accessories I purchased weren't compatible and helped me get what I needed to make it work. They didn't just accept an order and throw it out the door. During the holidays, the FREE next day air has been amazing - I don't know how they do it.
I am a long time return customer of B&H, all my photo equipments are purchased from it. This time I ordered a Moto G6 for my wife, the on line order procedure is easy and it is user friendly. B&H is the best place to shop.
Long time supporter of B&H. Best deals, easy purchasing puts this shopping experience at the top of my list.
I cannot even remember now how I came across B&H, but I have been a fan for quite sometime. Only recently have I had the opportunity to try out their products and services while shopping for Christmas though, and I can now officially say, should they keep up the service I have experienced thus far, I will be a longtime customer. I am a huge "tech nerd", always wanting the latest gadgets, and photography is my passion, my hobby, so B&H is certainly right up my alley. So far, prices are outstanding, deliveries have been timely and products received have been brand new as advertised. Just placed another Christmas order for several door prizes for my company Christmas party Friday evening - if they can get these to me before the party starts on Friday I will be Genuinely appreciative and so thankful - as will my employees! I paid for expedited shipping, so fingers crossed!
Aside from one bad transaction in all the years Ive done biz with B&H this last purchase deal was a steal!
They do good most of the time. Disappointing some of the time.
Like today. When i added an item to my cart it told me delivery by thursday (2 days) if I order before 5pm. I ordered at 3:25 but now they say friday. Disappointing. They do good about half the time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members