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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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So easy
February 4, 2019

It is so easy to drill down with the search options and get to exactly what I need. Prices are the best and the quick delivery is beyond belief! Never any problems at B&H.

Date of experience: February 3, 2019
Massachusetts
1 review
0 helpful votes
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Long time customer
February 4, 2019

Been ordering for years thru B&H. I got to use my reward money by not going thru PayPal. Don't understand that. I'll feel good if my order arrives on time. I don't understand their shipping carriers deciding to hand off my orders to the USPS to deliver to me when the USPS is 2mi. From my house. I always get my orders undamaged but the shippers usually throw me a curve ball!

Date of experience: February 3, 2019
Connecticut
1 review
0 helpful votes
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I've been buying from B&H for decades. I've lost track of how many cameras (and other optics) I've bought from them for myself and other family members, but definitely more than 10. Reasonable prices, outstanding support, prompt delivery, excellent information and tremendous selection on website, etc. etc. If I have a question about a product I know I can call and talk with someone who has real knowledge. B&H is a truly professional outfit.

Date of experience: January 31, 2019
New York
2 reviews
0 helpful votes
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I've shopped here online several times over the years. Never been disappointed. Easy to find what you want, easy to order, with great service and free shipping. Plus they have everything and a great catalog.

Date of experience: January 31, 2019
Colorado
1 review
0 helpful votes
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I'm very pleased with all of my purchases and buying experiences with B&H Photo, and I will be a long-term customer as I cannot find any other company, local or online, that compares. Products are very well packed and arrive in perfect condition, and customer service agents are always polite and knowledgeable.

Date of experience: January 31, 2019
Minnesota
1 review
1 helpful vote
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Best online source of photo gear IMO... the source I choose 95% of the time. Over 20+ years of buying from them, they've proven to be responsive and helpful. Only on a couple of occasions was there a glitch with an order, and they responded appropriately.

Date of experience: January 31, 2019
Oregon
2 reviews
0 helpful votes
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Website is easy to navigate, products easy to compare, very competitive prices. Why shop anywhere else?

Date of experience: January 30, 2019
California
1 review
0 helpful votes
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Outstanding support, performance and great website. Trust worthy and quick delivery. Re: my 77D camera body.

Date of experience: January 30, 2019
California
1 review
0 helpful votes
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Not sure if it is B&H's storage issue or Motorola's factory packaging issue, but recent item arrived full of smudges and rubber cement traces. Not sure should stop buying products from B&H or stop buying Motorola products.

Date of experience: January 30, 2019
Henry P. — B&H Photo Video Rep
over a year old

Thank you for your order and this feedback. We regret your dissatisfaction. Based upon your description I believe this is a Motorola QC issue. If you'd like to return any recent purchase for an exchange or refund, please contact [email protected]. -- Henry Posner / B&H Photo-Video

Texas
1 review
0 helpful votes
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Love product selection
January 31, 2019

It is easy to find what I need, at a reasonable price and I get in a very timely manner. I have also called and inquired of products and find Customer Service very helpful and knowledgeable.

Date of experience: January 30, 2019
California
1 review
0 helpful votes
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Easy Ordering
January 29, 2019

Online order is easy to do. I always order my Kodak 9810 print paper and they always come on time when I needed it. I always buy my camera equipment to this place and they are very prompt when it comes to delivery.

Date of experience: January 28, 2019
Virginia
1 review
1 helpful vote
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Great customer service
January 29, 2019

In dealing with the folks at B&H - pre-sell / sell / or returns processing - They are always professional and courteous. 99% of the time they have the answers for my questions.

Date of experience: January 28, 2019
Pennsylvania
3 reviews
1 helpful vote
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100% recommend. Have been buying and selling to them for over 20 years.

Kinda hate that my review must be 100 characters though...!

Date of experience: January 28, 2019
New Mexico
1 review
0 helpful votes
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B&H is my one stop for camera gear. They have great stock, easy to navigate site, fast delivery...

Date of experience: January 28, 2019
District of Columbia
1 review
0 helpful votes
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Received excellent help with my digiscoping questions. Customer service rep was patient and helped me select everything I needed based on my existing equipment. Thanks!

Date of experience: January 27, 2019
Saudi Arabia
1 review
0 helpful votes
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Great job
January 26, 2019

B&H is one of the best & most reliable companies I've ever dealt with. They list new items at the same time as Apple. They even ship it as early as apple does.

Date of experience: January 25, 2019
Washington
1 review
0 helpful votes
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BH is the best. Because they provide a vast quantity of merchandise. I always need to do research to find solutions to problems. There is not better place to go online. The site provides a huge body of knowledge and the staff are always a great asset. Especially with online chats. I'm just entering into product photography. I'm a grad student attending Denver University Online. I should have a Master of Science degree in 2020 and my studio is coming together very nicely. Some really great images are just starting coming out it. I love B&H.

Date of experience: January 24, 2019
California
1 review
0 helpful votes
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Consistently the best
January 26, 2019

Again, BHP has the best pricing, the best service, the best shipping! My go to place to shop for Apple products.

Date of experience: January 24, 2019
Illinois
2 reviews
0 helpful votes
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My 'local' camera guys
January 24, 2019

We've been loyal customers for over 40 years. B&H earned that loyalty throughout those years with good products, good service, and good prices. Never a problem. Never a complaint.

Date of experience: January 23, 2019
New York
1 review
0 helpful votes
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I have been using B&H since the 70's because they have the products I want at a great price and they have excellent service, that is why I keep coming back.

Date of experience: January 23, 2019

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States