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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I love it when the ordering process is seamless and with B&H the ordering is seamless. Thank you B&H
A lot of items are in stock, they have fast turn around & great prices. When purchasing from other vendors I may find better pricing but quality is always questionable, I never know what I'm getting. With B&H I know I'm getting brand quality and not a knock off.
Noting more to say. When I need something, my first and last stop is B&H. You won't find better prices elsewhere. You won't find better shipping elsewhere, and you won't find better customer service anywhere else.
Cheapest and fastest way to buy technics! I ordered iMac, mouse and some other stuff. Every time every item delivered right on time.
Basically i love B&H but they are offline too many times for holidays or events or something. I can understand their bricks and mortar location but their whorehouse and online systems should be 24-7. I can't tell you how many thousands of dollars from me alone i sent Amazon instead of B&H due to their systems being offline for some holiday or what ever. No disrespect but its online and should be 24/7. The other crappy part is their gift cards and credits. It should be attached to the acco8unt like Amazon because I've found by credits in the spam folder and if i didn't it would be gone forever. Also you can't paste and copy the long code you must type it. When you have 15 or 20 of them it sucks.
A variety of great products that are easy to find at all price levels; discounted demo items are worth looking at
Descriptions have been accurate on all items I have ordered. I have always been impressed by the reputable and up front description of items. I do not have to worry about a hidden gotcha.
Email reminders on reward points about to expire are very helpful and appreciated.
I have been dealing with B&H Photo Video for about 20 years. I have never had a problem with this company. They stand behind everything I have purchased from them. Never a problem and no wasted time when I work with B&H. I highly recommend this company for any video professional.
Dependable, professional information. Best place to shop for cameras and lenses. Competitive pricing and very accommodating return policies.
Excellent website. Arranged purchase and next day free shipping in less than 5 minutes. Consistent with past experiences using B&H - highly recommend to others!
I almost always find what I need at B&H, I buy mostly photo papers and camera accessories. Shipping is fast. Prices on the paper makes it worth it to buy online rather than drive over to Fry's or Office Depot. Thumbs up!
Excellent customer service and price! Also love the expedited delivery service, I am addicted to it!
B&H Photo Video is the best place to shop for cameras and lenses anywhere in the USA. I've always received prompt service during and after the sale.
If you need quality B&H is where to shop. As an Apple nut, I've saved more than $1,000 on computers, watches and SSD's in less than 6 months. Shipping and taxes are part of the deal but I love the prices and the products.
As much as I love buying from a local camera store, a lot of the time the product has been opened/returned/used in some slight manner. Usually not a big deal until you consider how much you're paying for it. B&H because they are such a large volume dealer, never has this problem. The product you get is always brand new and in perfect condition. Add easy ordering and great customer service, and it makes me love them so much more =) Do yourself a favor and skip amazon and best buy and just do it right and shop here first.
B&H whether in store on online, is THE best option for photography and tech purchases. SO I always go to B&H.
I have experienced no problems with ordering over several years of occasional orders; timely delivery, no billing problems, no quality issues.
Dependable, professional, experienced. They have only gotten more efficient over the years, especially the online store! Been using them for almost two decades!
I BUY MY MUSICIAN EQUIPMENT HERE BECAUSE THEIR TECH PEOPLE ARE MUCH SMARTER THAN THOSE AT THE "NAME" MUSIC FRANCHISES AND THEY WON'T TRY TO SELL YOU SOMETHING IF THEY DON'T BELIEVE IN THE PRODUCT.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members