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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I like the service I get from B&H photo. I have called their experts and have received good straight forward advice. And calling them is free. It is easy and order their products on line.
I've been shopping at B&H for YEARS! The selection is top notch, the prices are great, and the staff is outstanding. The ONLY time I go elsewhere is for items they don't carry. So yeah, first choice and more often than not... my final choice as well.
I've ordered many items from B&H over the years mostly cameras and photo equipment. I have never had a complaint or missed delivery. All products arrived well packed and in great condition. I Will continue to order my electronics, and cameras from B&H.
Terry Reader
B&H has been my go to for all my electronics and computer parts and basically everything. Excellent service, prices, and super fast shipping! I have had nothing but an excellent experience with B&H.
Easy ordering and checkout
Fast Shipping
Great selection of equipment for varying needs
First place to shop for my equipment
Always satisfied
Very easy
Quick great selection
And very fast delivery
They have helped us with our radio/tv station equipment for years
When we have questions they can be reached and will help one on one to be sure you get
What you need to do the job
I like how it shows the rebate discount and offers possible accessories that one might have overlooked with the initial purchase.
When I need something for my photography business, I always come straight to B&H. They have everything you could possibly want, including refurbished items. I recommend them to any photographer of any level.
The B&H Search feature worked nicely. Easily found the Manfrotto head I needed. The website was easy to use
This site always delivers an excellent shopping experience with just the right information readily available to make an educated purchase. I keep coming back because I know how easy it is to find quality products at a great price.
I have ordered multiple items throughout the years. Never once have I had a problem. I must say, I have never needed customer service either, so I can only hope that what I read is true...
I have always been pleased with B&H for years. I have ordered several cameras, lens, computer equipment and other items. This is my go to store for cameras and audio equipment, and computer items.
This company has been good to work with and I have been very satisfied with service.
I have been happy with camera + lens I have bought from this site
B&H is my favorite place for electronic and photography. Great prices and fresh merchandise. Highly recommended.
I did not give a five starts because the information about the Dell computer that I am ordering is somewhat incomplete. For example, the picture of the computer back does not show the graphic card. To me this is an important information because I was checking whether the card is compatible with DisplayPort AND HDMI. The picture does not show the Graphic card at all. A minor detail but very important for my setup.
I have been doing business with B&H for many, many years, and every purchase I've made with them has been perfect. I always get exactly what I pay for (exactly what I expect). You take chances buying from other sites, but never with B&H.
We have ordered from B&H for years. Good prices and good service. They usually ship out by the next day or if you get the order in before afternoon the same day. We get it the next day.
Had the products I wanted. Easy to locate what I needed and efficient check out process. The only drawback was having to wait over 24 hours to place my order; however, they did send me a reminder with a easy-to-use link when the checkout was open.
Great people to work with. Staff always endeavours to ensure that questions asked are promptly responded too with complete knowledge of products and services, You never have to second guess on your decision of the product that you want. No "pushy" sales tactics are used at B&H. You get what you can afford.
B&H sets the bar for on-line retailers. Awesome website, Fast shipping, A+ customer service, friendly/professional phone reps, A+ return policy. I enjoy shopping at B&H!
No other store really compares. Hands down for 15 years now, my favorite! I don't even shop around because I know I'm finding the best deal plus free shipping.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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