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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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It has good student offers but to keep a customer using it constantly, they should have a loyalty program like best buy does. Its comforting.
Prices are good. Website is great to use. Stock is incredible. Delivery is always spot on. B&H can't be beat.
Great selection of products and fast free shipping. Help/advice if you need it. What more could you want? Looking forward to the just released Celestron motorized focuser. If you happen to be in New York you should visit their Manhattan store.
I've been with B & H for 25 years now. Along with a great selection of products, their customer service is the best.
I have purchased from B&H for a long time and never had an issue with them. Good prices, good service and I've been happy with everything I've bought from them.
Never a question where I buy my photo equipment from. Switched from Adorama years ago & never looked back.
B & H is a good place to shop online, they have a wide variety of items in stock. Check them out.
I have been shopping at this store for more than ten years and never had to return an item. There is always professional staff available to help you with technical issues
Always have been pleased with this company. No complaints at all. Products are always as they say they show on their website. You can trust these people.
B&H is the best place to buy photography equipment! They are reliable, their website is amazing, informative and accurate. Their shipping is outstanding; and their service is the best!
I've ordered from B&H for over 30 years and have found them to be knowledgeable, easy to work with, responsive to the few issues that have arisen, and most of all, honest. I have turned on many of my photographer friends to B&H and they too are now frequent purchasers. Way to run a business!
They have great prices and a great selection. I shop on this website all the time. My orders always arrive when expected and in great condition.
Great prices and fantastic service, I will keep coming back. If you're in the nyc area shipping is especially advantageous, often next day for the expedited shipping' option.
I have asked for price match they did to an extent but did not match exactly. I had to pay at least $40 more than asked price.
Almost everything I've ever purchased for a 30+ year professional photography career has come from B&H. They've always offered every product I could want, great service and prompt shipping with products that have arrived in good shape. Are they perfect? No business is, but they come as close as any business I've ever dealt with. I had only one time when they goofed and forgot to send the free items that came with a purchase. Even then, I called them, and they instantly and cheerfully rectified the situation. What else can you ask of them? I will only shop here.
Check other places if you want. You are better off staying with B&H. The best selection, equivalent prices, and terrific customer service. I like B&H.
Roy in Newport News, VA
Great service, very little wait time and very polite folks. Nice to speak with people that know what they're talking about. I'm very satisfied with B&H Photo Video.
Thank you,
WB
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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