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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

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Georgia
1 review
0 helpful votes
Follow Mahi A.
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It has good student offers but to keep a customer using it constantly, they should have a loyalty program like best buy does. Its comforting.

Date of experience: April 8, 2019
New Jersey
1 review
0 helpful votes
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Prices are good. Website is great to use. Stock is incredible. Delivery is always spot on. B&H can't be beat.

Date of experience: April 8, 2019
Pennsylvania
3 reviews
1 helpful vote
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Great selection of products and fast free shipping. Help/advice if you need it. What more could you want? Looking forward to the just released Celestron motorized focuser. If you happen to be in New York you should visit their Manhattan store.

Date of experience: April 7, 2019
Florida
1 review
1 helpful vote
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Easy Pesy
April 7, 2019

Try it, you'll love it. I have used time and time again, as a film student it way one stop shopping.

Date of experience: April 5, 2019
Pennsylvania
1 review
0 helpful votes
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I've been with B & H for 25 years now. Along with a great selection of products, their customer service is the best.

Date of experience: April 3, 2019
Florida
1 review
0 helpful votes
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I have purchased from B&H for a long time and never had an issue with them. Good prices, good service and I've been happy with everything I've bought from them.

Date of experience: April 2, 2019
New Jersey
1 review
4 helpful votes
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Great Product and Shopping Experience last time so I'm back to buy again.

I recently reviewed a different company and gave it a terrible rating.

Date of experience: April 2, 2019
Georgia
1 review
0 helpful votes
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Simply the best
April 2, 2019

Never a question where I buy my photo equipment from. Switched from Adorama years ago & never looked back.

Date of experience: April 1, 2019
New York
1 review
0 helpful votes
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B & H is a good place to shop online, they have a wide variety of items in stock. Check them out.
I have been shopping at this store for more than ten years and never had to return an item. There is always professional staff available to help you with technical issues

Date of experience: April 1, 2019
Alabama
1 review
0 helpful votes
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Always have been pleased with this company. No complaints at all. Products are always as they say they show on their website. You can trust these people.

Date of experience: April 1, 2019
Georgia
1 review
0 helpful votes
Follow Alexandra M.
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B&H is the best place to buy photography equipment! They are reliable, their website is amazing, informative and accurate. Their shipping is outstanding; and their service is the best!

Date of experience: March 29, 2019
California
1 review
0 helpful votes
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I've ordered from B&H for over 30 years and have found them to be knowledgeable, easy to work with, responsive to the few issues that have arisen, and most of all, honest. I have turned on many of my photographer friends to B&H and they too are now frequent purchasers. Way to run a business!

Date of experience: March 29, 2019
Oklahoma
1 review
0 helpful votes
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Great prices
March 28, 2019

They have great prices and a great selection. I shop on this website all the time. My orders always arrive when expected and in great condition.

Date of experience: March 28, 2019
New Jersey
1 review
0 helpful votes
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Great prices and fantastic service, I will keep coming back. If you're in the nyc area shipping is especially advantageous, often next day for the expedited shipping' option.

Date of experience: March 27, 2019
California
1 review
0 helpful votes
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Price Match
March 27, 2019

I have asked for price match they did to an extent but did not match exactly. I had to pay at least $40 more than asked price.

Date of experience: March 26, 2019
Minnesota
1 review
0 helpful votes
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The Place to Go!
March 26, 2019

Almost everything I've ever purchased for a 30+ year professional photography career has come from B&H. They've always offered every product I could want, great service and prompt shipping with products that have arrived in good shape. Are they perfect? No business is, but they come as close as any business I've ever dealt with. I had only one time when they goofed and forgot to send the free items that came with a purchase. Even then, I called them, and they instantly and cheerfully rectified the situation. What else can you ask of them? I will only shop here.

Date of experience: March 25, 2019
Virginia
1 review
1 helpful vote
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B&H is the best.
March 26, 2019

Check other places if you want. You are better off staying with B&H. The best selection, equivalent prices, and terrific customer service. I like B&H.

Roy in Newport News, VA

Date of experience: March 25, 2019
Oregon
1 review
0 helpful votes
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Amazing!
March 25, 2019

Best selection of photo equipment and absolute best customer service in the industry! I will only shop here.

Date of experience: March 25, 2019
Tennessee
1 review
0 helpful votes
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Good
March 25, 2019

Good help, good shipping, no tax in my location. What's not to like? Makes it worth the effort and evens out the price.

Date of experience: March 24, 2019
Virginia
1 review
0 helpful votes
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Great service, very little wait time and very polite folks. Nice to speak with people that know what they're talking about. I'm very satisfied with B&H Photo Video.

Thank you,

WB

Date of experience: March 24, 2019

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States