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B&H Photo Video

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow WAYNE G.
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Prices are usually within a few dollars of other outlets but would be nice if regular customers would get a 10% discount. Customer loyalty must have some value to every company. When there has been a screw up, they have (so far) made ammends. That gives me more confidence to return.

Date of experience: April 29, 2019
Oklahoma
1 review
0 helpful votes
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Superior Service
April 29, 2019

As usual, B&H does not disappoint! Thanks for fantastic shopping experience the excellent service! Keep up the great work!

Date of experience: April 29, 2019
California
1 review
0 helpful votes
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I always purchase my photography gears from B&H, great service and fast shipping. Also, you will get rewards based on your purchase.

Date of experience: April 28, 2019
New York
1 review
0 helpful votes
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Peerless
April 24, 2019

Without a doubt an incredible store- very sound expert advice, extensive selection of merchandise, very reasonable pricing, unparalled business goodwill, awesome support services, informative newsletters and blogs. An immsensly valuable resource.

Date of experience: April 23, 2019
Maryland
1 review
0 helpful votes
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Great cable selection, good products, prompt handling. Was introduced by a friend and I love to browse the online catalog.

Date of experience: April 16, 2019
Florida
1 review
0 helpful votes
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First class company!
April 18, 2019

Best company ever for price, ordering and friendliness. Always order camera equipment here. Never have a problem.

Date of experience: April 16, 2019
Minnesota
1 review
0 helpful votes
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Great place to buy
April 18, 2019

Great place to buy All my photo stuff from. I have ordered many different times from here and have never had an issue. Thanks B&H.

Date of experience: April 16, 2019
Texas
1 review
0 helpful votes
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Fast, easy effortless shopping at B & H. Always have what I need in stock and they ship fast and often free.

Date of experience: April 16, 2019
North Carolina
1 review
0 helpful votes
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B&H makes it easy to shop for and compare products in photography, videography and consumer electronics. It's prices match most other websites but what sets it apart from the other websites is the product reviews. I've found that B&H reviews come from users who know what to expect from a product and judge the product based on it's intended use and price; not from what they hoped/thought it would be. It's the first and last place I go to when shopping for products they carry (and I check out other websites in between).

Date of experience: April 15, 2019
Connecticut
1 review
0 helpful votes
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Found what I needed.
April 18, 2019

Found what I needed at a reasonable price. There filters made it easy to narrow down the selection to the lens I was looking fro.

Date of experience: April 15, 2019
Massachusetts
1 review
0 helpful votes
Follow Samurdhi W.
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It has been easy to order good stuff.
Nice collection.
Quick delivery.
Reliable.
I would recommend B&H to anyone.

Date of experience: April 15, 2019
California
1 review
0 helpful votes
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I would recommend B&H to any and everyone. They are easy to use, quick to respond, and customer services is always responsive.

Date of experience: April 15, 2019
Illinois
1 review
0 helpful votes
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Have purchased from B&H for years, not a better establishment on the planet... customer service is outstanding - everything arrives as expected and they have the best free candies in the world, at the store - i wish they'd throw a few in my orders from time to time!

Date of experience: April 15, 2019
Tennessee
1 review
1 helpful vote
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I love this place.
April 15, 2019

I have bought from B&H in the store and online without ever having an issue. I will buy from them again.

Date of experience: April 14, 2019
Michigan
1 review
1 helpful vote
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Been Good to Me!
April 12, 2019

I could recommend your site to anyone and have no reservations. There is always a nitch here and there if you have the time and patience to find them, however, time is of the essence at work, I'm the only I. T. Person in a medium size company. I have to find what I need and be confident that I have a fair supplier. Not only that if, and I mean if, i have a problem I know where to go back to. Thank you To All at B & H.

Date of experience: April 11, 2019
Florida
1 review
1 helpful vote
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A Must-Visit Company
April 11, 2019

Haven't received this product yet but have had prompt delivery updates in the past with well packaged merchandise on receipt. Will continue to use B&H as a good product resource and monitor their specials interestingly.

Date of experience: April 11, 2019
Utah
1 review
1 helpful vote
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I always find what I need at great prices. Great customer service with quick response to your concerns.

Date of experience: April 10, 2019
Texas
1 review
0 helpful votes
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I was really impressed when I placed my first order and within minutes received a phone call to verify that I did place the order. The customer service is one of the best I've seen!

Date of experience: April 10, 2019
South Carolina
1 review
0 helpful votes
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Fast ship
April 10, 2019

Great selection, well packaged, fast shipping. Good daily deals in the DealZone, too. Website is informative and covers products well.

Date of experience: April 9, 2019
California
1 review
1 helpful vote
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Good
April 10, 2019

Price are great without tax and easy to order. No delivery fee. Stock is incredible. I will look at this Website more.

Date of experience: April 9, 2019

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States