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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I needed help to verify compatibility and function of a used lens. Tech support was right with me, knowledgeable, helpful but not pushy.
Will follow with a product review when my baby arrives.
This is my second major purchase from BH
I like BH website, how is organized and I like 2 special features, Credit card express check out and the login system. Ive been using this site for more than 3 years. This review is real nobody call me. Dont hesitate to use it also telephone service is quite good.
UPDATED. This was initially a 2-star review. They had sent me a faulty camera, and then only refunded the price of the device itself (not the shipping, which was considerable). After posting my review here, and describing the situation, I received a refund from B&H for the cost of the shipping. Which was the right thing to do, so I'm bumping it up to a 4-star review. Previously, I would have given them a 5-star review, because I've bought from B&H for years and always been happy with them. But I'm docking a star for this because, if I hadn't posted here, they would NOT have done the right thing. I don't think customers should have to do things like this to get treated fairly. So I'm glad they responded appropriately, but I'm docking a star for having to call them out in the first place.
Easy and fast! Love that I am able to use split type of payments.
Made a mistake on the type of payment, call customer service and they solve it in minutes, I re-make my purchase again in less than 5 minutes.
Wide variety of authentic devices from cameras and camera stands, computers, phones, led lights and other audio visual devices
Good Website with creditable navigation to Nikon camera, lens products and reasonable prices with consistent delivery times.
Good service, large selection, flexible billing, friendly staff, easy returns
Great prices, fast shipping and easy transaction, love to buy from B&H, they have a variety of articles on different interests.
Have in the past and will always continue to buy form B&H. Great people providing great products at a great price.
I have been using B&H for more than 15 years. Very consistent, extremely good customer service, their store in NY is like the Mecca for all photography geeks.
Thank You so much for everything you guys are doing!
I have been a customer of B&H for almost 15 years, and they have always been great. Cameras and lenses have always been delivered on time and packaged well. Shopping experience has always been first rate, with no weird sales gimmicks. Recently I purchased a telescope from them and noticed 2 weeks later that the price had dropped $100. I sent them an email asking if I could perhaps get store credit for the difference. The next day they refunded the difference back to my credit card. Awesome store!
They have everything branded that you need in terms of photo/video making. It's a bit pricier than stuff you find on Amazon because they take on bigger brands. I just wish they reduce their holiday shipping schedule and make the search not repeat a lot of their inventory.
As always B&H is absolutely the best in every area anybody can dream of. Price, selection and customer service - they never let me down!
I would easily give B&H 5-stars if it wasn't for their extensive holiday schedule, which makes it really hard to get things in a timely manner during certain parts of the year.
B&H is my one-stop. My only stop. I research A LOT online, and then head to B&H to fill the orders. They always have what I need somewhere in their vast website, and are always happy to talk with me on the phone to answer researched questions. They make production possible.
Dealing with B&H is predictable. Are you photography who wants to start exploring the world of videography. THIS IS BEST CHOICE OF PHOTOGRAPHY. The customer service excellent.
I have always bought items from B&H and never have been disappointed. I will continue to buy from them. They also are very reasonably priced.
The prices from B&H Photo Video are either as good as Amazon or much better (taken into account we don't need to pay tax for orders shipped outside NY). The service from B&H is as good as Amazon.
Dealing with B&H is predictable and boring in the best possible way. Customer service is consistently excellent, and the experience is always first rate.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members