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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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The site is very well organized. Very easy to navigate and locate the things you want. This is the 5th time I have ordered and have never had a problem.
While purchasing a camera Backpack from my fiend, B&H Photo simply took my business name from PayPal and attached it to the my friend's shipping address. Now it's not getting cleared from customs cause there is no address proof for the shipping address with the name of my business. The delivery service DHL also understood my problem and told me to get a new invoice with my friend's name and to send a letter mentioning the change. The B&H Photo straight refused my request. Now my product got stuck at customs and will be destroyed after 30 days. My $149 is gone now.
I have never asked B&H to include my PayPal Business Name with my shipping address. Even PayPal is showing the shipping address without my PayPal business name.
Outstanding website and easy checkout. Love that you take PayPal and shipping is free. Better pricing than Amazon!
Processing of reward points went much faster than my first experience with reward points. My first experience was much slower.
Never had a problem with B&H in years of being a customer, ordering camera and computer things. All has been online - and i expect to call and get recommendations for a replacement computer monitor. The new (to me) B&H Payboo cements the continuing relationship!
We have been ordering from B & H for several years and we have never had a problem with our orders. Ever. Remarkable in our experience.
It is so easy to research products, compare prices, place an order, and choose shipping options from B&H. They are my number 1 go to for all things electronic!
I've dealt with B&H for years and have had nothing but pleasant experiences with each and every purchase. If I ever have an issue, customer service is quick and helpful with their responses.
When ever I need to order camera gear, I always look at B&H first. They have competitive pricing, very fast access to product and great camera service.
This is a one of a kind company that is a very honest, first class retailer. I first learned of B&H when I watch a 'Casey Neistat' you tube video (That Guy is crazy) anyway I checked out their website and started comparing prices (I suggest you do the same) hands down great prices. Sooooo, Casey you owe me.! (thats a joke).
I wanted to include a soft or hard case for my New KenKo extension tubes with order for free shipping and what he wanted me to buy i didn't like so the on line help said he needed more time to research it, so now i have to pay shipping for it. So I cancelled order. Guess he was to busy to take the time to help me at this moment.
We appreciate you interest in B&H Photo and this feedback. I am sorry for your dissatisfaction. If our sales associate suggested an item which qualified for free shipping, that qualification would not be removed later. We offer free shipping for thousands of items. -- Henry Posner / B&H Photo-Video
He comprado bastante artículos en B&H me parece una excelente plataforma en la cual nunca he presentado problemas. Lo precios son buenos y el envío es muy eficiente
I've purchased many items through B&H, including some used items and I have never had a problem. The prices are good and they ship quickly across the country to California. The sales tax add on is unfortunate but that seems to be the case for all online retailers now. If you need electronics then B&H is the place to shop.
A shear joy to order from B&H. A loyal customer over 21 years. When it comes to customer service or returns, there is no equal. Excellent and helpful staff whenever I've needed customer service. Don't bother with any other mail order company as these guys are the only deal in town.
Don't fool around. You want smart, reliable equipment from smart, reliable people - and all for a great price - - only one place: B&H
I have been looking for a lens to reach out and get better images and have been limited to my Canon 70-200 lens which has been quite good but limits ability to get the definition at the distance I have been desiring. So I bought this beauty, I will post a follow up after I get my hand on it, I can't wait.
You can count on the consistency and customer service at B&H. Doing business with them has always been stress free. That is worth a lot, especially considering the competitive prices. Thanks B&H.
It's not just price, it's not just selection, it's a multitude of factors. Shipping, no out-of-state tax applied, items with reviews, and being an authorized dealer of certain merchandise; these are the kind of things that matter to me. When I buy from B&H, I know I'm buying directly from them, not from some random seller in distant plains disguised as B&H.
For the kind of things I usually buy from them, they're really good for. For example, I recently lost my phone in an Uber ride. It's as good as lost, they driver can not care less; almost no chance of recovery. B&H let's me choose their financing option so I can pay it off for an affordable monthly payment, and save myself from being charged interest.
I have ordered photography supplies from B&H for over 20 years and always, they come through. I recommend them to friends and they too have been pleased with their services and guarantees, in the event of having to return an item.
Have bought from them for years and always appreciate their great customer service when rarely needed and their fast shipping
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Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your order and this feedback. We regret your dissatisfaction. In brief, any order which involves Paypal has to defer to the information Paypal has on file. We have no control over that. In the future, it would be prudent for you to update your Paypal account information before placing an order online.
During the order checkout process, before the order was committed, we showed the information we intended to apply to the transaction including the shipping information. At that time we asked you to confirm or correct it. Then, after the order was submitted we sent email confirmation with the same shipping information and again asked you to check the curacy.
The package track information is available at https://www.logistics.dhl/us-en/home/tracking.html?tracking-id=794540####.
We regret we were unable, not unwilling, to agree to your request and regret this has caused you inconvenience. Now that you have initiated a chargeback our hands are tied completely and until it is withdrawn we cannot take any further steps in this regard at all.