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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I only buy photography gear here! Every order I place is handled professionally and quickly. Website is wonderful.
Very fast to order new battery for my camera. Web site easy to navigate. I was able to find the new battery for my D500 in a matter of minutes. Only took me another couple if minutes to check out. Very fast and easy to complete the process.
Please see 'Title'. Yeah - sometimes I've found a skosh less cost on eBay or elsewhere, maybe a skosh, maybe not, but B&H has been so good in their pricing, service, returns, and used item processes - it's hard to shop for photo gear elsewhere. If I could invest in their business model and in their firm - I would!
I've completed a couple of purchases using B&H... it's always easy, and the give you exactly what you expect. Just an awesome experience! Thank you B&H!
I love all the detail I get from the B&H website about products I am looking for. It really helps purchasing inline.
I have always had the very best in service and support from B&H. Also, I love to visit the store when I am in New York. I could not be more satisfied.
You had exactly what what I was looking for. B&H can be depended upon to have the right device for anything audio/video.
They always have what I want and the customer service is great. I have purchased from them for years and will continue to purchase from them.
For the last year or so I've done quite a few transactions with B&H - all online/phone. I'll continue to do business with them - with as many transactions as we've had a few things needed to be exchanged/fixed, and for me, every time I've been totally satisfied. The assistance I've received has been helpful and time saving.
Excellent website and easy to use. I have been at the NYC store several times and know the expertise of the people working there. Very confident purchasing online. They are my "go to" photography retailer.
B&H is probably one of the best, if not the best store regarding photo and video equipment. They have more items than most and the prices are decent. Customer service is great. Highly recommended.
It's the best online catalog for pro video gear, the prices are sensible for the most part, and if you find yourself in NYC you owe it to yourself to visit their *awesome* store!
I've been using B & H for a few years. I find them convenient and that they have a great variety of products and great customer service.
I always learn something new about equipment when dealing with B&H staff and it's always an enjoyable experience.
There is never an issue with B&H. They always have me covered. I would never go to another retailer. They have exceptional customer service. They always look out for their customers.
It has everything you need when it comes to photography, videography, and many more careers. The reviews seem honest on all products. The returns are as easy as it can get. Very attentive customer service. Shipping is great as well with the timing fir free. No taxes are a plus! B&H is the only place i go to when i need to purchase anything for my videography business.
Can Always find want I want or need on the website and the delivery is timely. Great experience, if only ALL WEBSITE and the companies were as GOOD.
Terrific photography retailer - usually everything you want is in stock. Excellent customer service. Buy all of my photographic needs at B&H.
I always appreciate a website that is customer friendly. The B&H website is at the top of my list. I was able to easily navigate to the Nikon lens I wanted. The web page even let me know the filter size I needed. I was linked to several to choose from. That's why I'm a repeat customer of B&H.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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Thanks for your interest in B&H Photo and for this feedback. Our Payboo program has to accommodate different and sometimes contradictory rules from 20+ states which now require we collect and emit their sales tax. We must also comply with federal rules originally put into place to deter smuggling, drug traffic and money laundering. As the program matures we hope to be able to welcome a wider range of customers.^hp