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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Iowa
1 review
0 helpful votes
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I love B&H.
June 22, 2019

I only buy photography gear here! Every order I place is handled professionally and quickly. Website is wonderful.

Date of experience: June 20, 2019
Wisconsin
2 reviews
0 helpful votes
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Very fast to order new battery for my camera. Web site easy to navigate. I was able to find the new battery for my D500 in a matter of minutes. Only took me another couple if minutes to check out. Very fast and easy to complete the process.

Date of experience: June 19, 2019
Pennsylvania
2 reviews
0 helpful votes
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Please see 'Title'. Yeah - sometimes I've found a skosh less cost on eBay or elsewhere, maybe a skosh, maybe not, but B&H has been so good in their pricing, service, returns, and used item processes - it's hard to shop for photo gear elsewhere. If I could invest in their business model and in their firm - I would!

Date of experience: June 18, 2019
North Carolina
1 review
1 helpful vote
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I've completed a couple of purchases using B&H... it's always easy, and the give you exactly what you expect. Just an awesome experience! Thank you B&H!

Date of experience: June 17, 2019
Colorado
1 review
0 helpful votes
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Love al the detail
June 18, 2019

I love all the detail I get from the B&H website about products I am looking for. It really helps purchasing inline.

Date of experience: June 17, 2019
Washington
1 review
1 helpful vote
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I have always had the very best in service and support from B&H. Also, I love to visit the store when I am in New York. I could not be more satisfied.

Date of experience: June 17, 2019
Ohio
1 review
0 helpful votes
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You had exactly what what I was looking for. B&H can be depended upon to have the right device for anything audio/video.

Date of experience: June 17, 2019
California
1 review
0 helpful votes
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Awesome Store
June 15, 2019

They always have what I want and the customer service is great. I have purchased from them for years and will continue to purchase from them.

Date of experience: June 14, 2019
Michigan
1 review
0 helpful votes
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For the last year or so I've done quite a few transactions with B&H - all online/phone. I'll continue to do business with them - with as many transactions as we've had a few things needed to be exchanged/fixed, and for me, every time I've been totally satisfied. The assistance I've received has been helpful and time saving.

Date of experience: June 13, 2019
Florida
1 review
0 helpful votes
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Excellent website and easy to use. I have been at the NYC store several times and know the expertise of the people working there. Very confident purchasing online. They are my "go to" photography retailer.

Date of experience: June 13, 2019
Philippines
1 review
2 helpful votes
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I am now paying tax and I cant apply for PayBoo because I am not a US citizen. Please provide an alternative for nonUS-based customers to avail of PayBoo

Date of experience: June 13, 2019
Henry P. — B&H Photo Video Rep
over a year old

Thanks for your interest in B&H Photo and for this feedback. Our Payboo program has to accommodate different and sometimes contradictory rules from 20+ states which now require we collect and emit their sales tax. We must also comply with federal rules originally put into place to deter smuggling, drug traffic and money laundering. As the program matures we hope to be able to welcome a wider range of customers.^hp

Montenegro
6 reviews
10 helpful votes
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B&H is probably one of the best, if not the best store regarding photo and video equipment. They have more items than most and the prices are decent. Customer service is great. Highly recommended.

Date of experience: June 7, 2019
Wisconsin
2 reviews
0 helpful votes
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It's the best online catalog for pro video gear, the prices are sensible for the most part, and if you find yourself in NYC you owe it to yourself to visit their *awesome* store!

Date of experience: June 7, 2019
Janice N.
Illinois
3 reviews
0 helpful votes
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I've been using B & H for a few years. I find them convenient and that they have a great variety of products and great customer service.

Date of experience: June 6, 2019
New Jersey
1 review
0 helpful votes
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I always learn something new about equipment when dealing with B&H staff and it's always an enjoyable experience.

Date of experience: June 6, 2019
Georgia
1 review
0 helpful votes
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There is never an issue with B&H. They always have me covered. I would never go to another retailer. They have exceptional customer service. They always look out for their customers.

Date of experience: June 6, 2019
Tennessee
1 review
0 helpful votes
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It has everything you need when it comes to photography, videography, and many more careers. The reviews seem honest on all products. The returns are as easy as it can get. Very attentive customer service. Shipping is great as well with the timing fir free. No taxes are a plus! B&H is the only place i go to when i need to purchase anything for my videography business.

Date of experience: June 6, 2019
Pennsylvania
1 review
0 helpful votes
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Can Always find want I want or need on the website and the delivery is timely. Great experience, if only ALL WEBSITE and the companies were as GOOD.

Date of experience: June 5, 2019
Minnesota
1 review
0 helpful votes
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Excellent Service
June 5, 2019

Terrific photography retailer - usually everything you want is in stock. Excellent customer service. Buy all of my photographic needs at B&H.

Date of experience: June 4, 2019
California
2 reviews
0 helpful votes
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Great Website
June 5, 2019

I always appreciate a website that is customer friendly. The B&H website is at the top of my list. I was able to easily navigate to the Nikon lens I wanted. The web page even let me know the filter size I needed. I was linked to several to choose from. That's why I'm a repeat customer of B&H.

Date of experience: June 4, 2019

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States