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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I have been using B&H for years for much of my office electronic needs. There has never been a delayed or lost order, and the order has always been fulfilled correctly. Wish I still lived in New York so I could regularly shop in their store.
I always find what I need, and the price is good. B&H is a place safe to buy and you can trust. Delivery always on time, and good customer service. I recommend for everyone.
I've had excellent experiences with B & H for years. Pricing is usually better than other places and nearly always competitive pricing when rarely not better. I've used B & H as a primary resource as I've grown as a photographer, from film to digital, making purchases primarily through B & H for years. My go-to source for used and new equipment.
The product selection is excellent and prices are always competitive. I especially love the DealZone.
B & H is the best thing going for anyone who is a photographer. Actually, it is the best store for any of the products they offer. The website rocks. When you are lucky enough to live in the NY area and actually go to the store, it is like a kid entering a candy store! The service is absolutely the very best - they know what they are talking about and are patient when you have questions. I can't say enough about B & H. If you don't buy from them... something is wrong!
Very easy on line ordering and the products come fast, well packed and protected. Great prices when comparing to other places. We have placed many orders with them.
Ordering is quick and convenient and the overnight shipping is a real benefit. I needed my most recent order by the next day to meet a scheduled photographic tour. B&H was the answer.
Using B&H is fast and simple. I find what I want and they deliver quick and usually for no charge. Always a positive experience.
I've been a long time customer of B&H for all my photo needs and electronics. The prices are fair - in fact, usually the lowest of any place comparable. The service is reliable. Shipping is quick. Customer service is great. Overall, a great place. I wish all my on-line shopping was as easy and reliable.
This is the perfect place for all of your one-stop shopping for photography gear. I've never found the need to go elsewhere!
Just did my routine order for printer ink. Only took a couple of minutes while I was doing several other things. I always go to B&H for photo items since they have almost everything and usually the best prices.
I don't have to look anywhere else for the things I need. You have such helpful folks to talk to and an amazing video demonstration which helped me make my decision about the H5 recorder..
B&H offers a broad array of professional grade products all backed up with a support staff that is both knowledgeable and responsive to the customer. It's a great shopping experience.
I was able to find the needed items is quickly and efficiently. I enjoy shopping at B&H because of the wide variety of products on their website and the fast shipping.
I ordered an expensive lens (about $750 as I recall), but it never arrived despite the tracking showing it had arrived. The lens was not anywhere near my house in the country. I called B&H and told them what happened. They could have just blown me off, but they took my word for it and shipped me another new lens within 72 hours... no charge.
I can't think of any other store that would do that with a new customer, can you?
Needless to say, I am now a B&H customer FOR LIFE.
With honesty, efficiency, and the widest selection of photographic related stuff in the world, a photographer or videographer can't ask for more.
I would give them 10 stars if I could.
This is my 3rd time to order from BandH. I received both previous orders onetime and with exactly what I ordered.
B&H never fails to deliver. So easy to navigate and read the reviews. Whether it be batteries or a camera, so easy to use.
B&H is my on-stop online store for photo equipment. They don't play games like some other cheapo places. What you see on the B&H website is exactly what you get, AND for the price stated.
I have found excellent deals in electronics, at the lowest price.
Very pleasant shopping experience.
Thanks!
It is a really extraordinary store, it has an incredible variety of items, it is almost as much as we want.
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Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members