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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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While it's easy to go to Amazon, and we all do, B&H delivers a great level of service for those of us who can easily make a mistake with all the technical incompatibilities in today's storage and network products. I just completed a call with B&H and the rep explained exactly how to connect the components of a Synology NAS and upgrade it to 10 gb ethernet.
As a professional videographer, B&H is my go to place for all my equipment needs. The staff is super knowledgable and answer all my questions and offer great solutions to any problem. They are truly the best, and I shop nowhere else. Thanks B&H!
I just love buying stuff on B&H. It's easy, fast and simple. I purchase about 2 times a year and every buying experience has been great. In regards to the products, those would have a review product by product. These comments are related to the buying experience.
B & H is my first go to place and i've been buying from B & H for years and have never been disappointed! Great customer service, great products, just GREAT overall! Thanks B & H!...
Very good shopping site. I like sitejabeer, and buy everything from sitejabeer.
Good product quality, fast delivery.
All product value of price range.
Excellent!
I've been buying from B & H for years and have never been disappointed! Great customer service, great products, just GREAT overall! Thanks B & H!
There was a time it was much faster to go though checkout.
You DID NOT let me know when I applied for the "Payboo" card that you would be doing a credit check that would lower my credit score!
It never fails. Every time I look for an item at different retailers, auction sites, etc., when I come to B&H the price is LOWER! Their customer service is absolutely outstanding! After you've purchased from them a few times, you begin to realize why they have remained in business so long... there is no one to compete with them.
Been doing business with B&H for many years, never a problem! AAAA+ Website is easy to navigate and checkout is fast and simple
Simple menus that will compare many similar products. Base and professional use for items. Gives inputs, outputs, mounting options etc.
Their site is very easy to navigate, easy to order. Carries so many items, it's hard to make a choice! Friendly service, too, if needed.
Wide selection, easy to navigate site, insanely fast free shipping, and outstanding customer service.
B&H has a varaity of product.and is a great store to buy electronics of good cuality. I have bought from the store before and always get the best product. Thank you B&H
I've been shopping with B&H for over 10 years. I LOVE this store, both brick & mortar and online. Delivery is speedy and reliable. Service is helpful, honest and knowledgeable. I haven't signed up for Payboo yet, but it's great that they are looking out for their customers.
Thank you for helping me out on my order. You guys are a pleasure to deal with. Thanks again. A very satisfied customer here.
The best, safest and fastest way to get your gear. I couldn't be more satisfied, i have found all that i need every time for a fair price.
The process of ordering and asking questions is easy and fast. I have ordered many times previously and the service is the same... excellent.
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Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your interest in B&H Photo and for this feedback. Payboo is a store-brand credit card and when you apply for a credit card a credit check is standard. Our Payboo FAQ advises TransUnion and/or Experian. Are used to consider your application. Credit score reductions a part of a credit application are usually brief and the original score restored quickly. -- Henry Posner / B&H Photo-Video