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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Have never had a problem with any item I have ever ordered from them. Their prices are always competitive, and their customer service is outstanding.
I have shopped B&H for a long time. In the 90s when I lived in Philadelphia, through now in Reno, NV. I only had one problem years ago, and it was handled in a professional and courteous manner. Can't really say there is an equal.
I've been shopping at B&H for years. B&H is the Gold Standard for photography gear retailers. The website is easy to use. Great reviews by real users. Great Comparison Feature with all the specs you need to make a good buying decision. Also a trustworthy source for electronics. No worry of getting sold a knock-off/black market product (a risk which is now so common at Am_zon).
B&H always has the quality sound and music equipment I need at a competitive price, and they provide excellent customer service. Even though I'm all the way across the country, I invariably end up ordering products from them because they always come through and have never disappointed me.
Love doing business with B&H! They offer great pricing with fast free shipping and the customer service is top notch!
Site is easy to navigate and always has in stock exactly what I'm looking for. Service and delivery has been excellent.
Still able to find many harder to find items and accessories for old-style photography, with ease of search & ordering.
This company is great. Very efficient. Items always arrive when they say they will... or sooner. The couple of things I have had to return (not their fault) have been handled with extreme efficiency.
Easy to navigate i order all my camera and computer needs through this website.
I live in CA so no tax!
All in all. I seldom go anywhere else for technology. From user experience on the web, customer experience at their superstore and their knowledge and presence at countless conventions. B&H is a company I trust!
So easy to do spending money at B&H for the same products you already own and like but want more of the same r. E. Profoto 2' Octagon Softboxes.
My husband and I have ordered numerous times from B&H. He orders cameras and related gear, I order computer(s) and related items. We usually have technical questions that they always have the answers to. They are so helpful. Shipping is amazing. We joke that as soon as we hang up the phone - the doorbell is ringing with our package. It is almost that fast! There is never any pressure, or gimmicks - just straight forward help - with REALLY knowledgeable, PROFESSIONAL staff. Their prices are also always competitive. We tell everyone we can to go to B&H. You guys should be nominated Company of the Century! <3
I love visiting and shopping at B&H for most of my photography and videography needs. Their prices are kind of the gauge one can make in the market these days, almost a standard for purchasing something brand new. Some items may be able to be purchased elsewhere for cheaper, but I have a sense of confidence when purchasing through B&H that I am getting a quality product, and if it's not up to par they will do what they can to fix it (although I have only ever returned one product because I purchased the wrong item, I have read comments that have talked about their exchange policy for damaged items and it seems to be a fair process). I would recommend using B&H if you're looking to purchase brand new gear because you know you will be getting it from a company that works directly with the manufacturers. Having visited the store in NY in person as well, it just seems like B&H truly knows what they're doing in this ever developing modern world. They offer a very easy to use and browse website, items usually have ample descriptions and offer all details and are very specific so it is easy to find the exact item you are looking for, prices are fair for purchasing something brand new and they offer deals very often on brand new items that are very tempting, and they offer very fast and prompt shipping. I've never had an issue with any of my orders that I have made through them. I have to say, I truly love B&H.
I've been ordering from B&H for years. Never a problem. Great service. Merchandise shipped in perfect packaging. Fast shipping. Who could ask for anything more?
What do you want, it's a camera supply store online that has a lot of cool S%#T
Just wish the days of tax free shopping were still here but the local governments want their piece of the pie
Always fair, honest and responsive. In nearly 25 years as a customer I have never had a disappointing experience with them. Strongly recommended.
I believe B&H has been one of the best places for profissional like me to buy photography equipments, Nowdays I buy other itens outside photo world and the experience is always great. Congratulation B&H.
I have been purchasing from B&H since I was in high school. There is simply no reason for me to shop elsewhere. I am a loyal customer, but only to equally loyal merchants. The customer service before, during, and after purchase is exemplary!
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Thank you for your interest in B&H Photo and for this feedback. Our new Payboo program is designed to alleviate the burden of state sales tax and sound like something you'd appreciate. See https://bhpho.to/2XyYUBQ -- Henry Posner / B&H Photo-Video