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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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B&H is my first choice in ordering camera and electronics because they always provide important information about the product and ordering is hassle-free and easy.

Date of experience: August 28, 2019
North Carolina
1 review
0 helpful votes
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B&H just does it right. Easy ordering, abundant information, helpful reviews, competitive pricing. I cannot think of any on-line ordering experience that is better.

Date of experience: August 27, 2019
New Mexico
1 review
0 helpful votes
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I would recommend that anyone who wants camera equipment, printer supplies use B&H. They have always been helpful, even when my business was burglarized and I needed help with new equipment.

Date of experience: August 27, 2019
Argentina
1 review
0 helpful votes
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B&H is a great place to buy equipment, they have great service and if you have any problem they change your products right away! I recommend it!

Date of experience: August 26, 2019
Oregon
1 review
0 helpful votes
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Always great
August 27, 2019

They have an intuitive website with all the best gear from amateur to professional and totally have a tech support team that is ultra trustworthy.

Date of experience: August 26, 2019
Massachusetts
1 review
0 helpful votes
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I'm making a computer for a friend. B&H has the right Intel NUC bare-bones computer, the solid state drive I wanted, the 8 gig of memory I wanted and an install-version of Windows 10 Home. And because an order placed on B&H Monday 3:15 PM ships the same day, I'll get it on Wednesday in Massachusetts. What a company! Anyone between DC and Boston should only shop at B&H.

Date of experience: August 26, 2019
California
1 review
0 helpful votes
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Excellent service
August 26, 2019

B&H online service is quick, smooth and a pleasure to use. I wish other online services were so pleasant and trouble free.

Date of experience: August 25, 2019
Utah
1 review
0 helpful votes
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I really like B&H Photo. I have purchased my last few cameras because they have the best prices on the internet.

Date of experience: August 23, 2019
Alaska
1 review
0 helpful votes
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As a Director of Photography I'm constantly using a variety of camera and optical equipment in my work for tv shows and films. B&H Photo has streamlined the purchasing experience in such a way that I can always depend on merchandise arriving quickly and when needed for an upcoming project. Additionally, the quantity that B&H has in-stock assures that 99.9% of the time the items I will need are available. The experience of shopping B&H Photo.com will always brings me back. Thank you so much for the great service!

Date of experience: August 23, 2019
Massachusetts
2 reviews
1 helpful vote
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Quick & Easy
August 25, 2019

Thanks to purchase history B&H has online, it's quick and easy to reorder supplies for our large format printer!

Date of experience: August 23, 2019
California
1 review
0 helpful votes
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Smooth transaction
August 25, 2019

Buying online from B&H is so easy and quick. Great prices too. I only buy from B&H when I want all the perks they offer.

Date of experience: August 22, 2019
Michigan
1 review
0 helpful votes
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Awesome
August 23, 2019

Every time i have placed an order I've never had a problem. Customer service and support are also Awesome. I would recommend B&H Photo to anyone interested in making a purchase..

Date of experience: August 21, 2019
Colorado
1 review
0 helpful votes
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Easy to use
August 21, 2019

Easy to use web site, good selection and free shipping. Needed to set up account for tax exempt but didn't see how to do that.

Date of experience: August 20, 2019
Connecticut
1 review
0 helpful votes
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Great Service
August 21, 2019

Everybody I know loves B&H. Been using them for years and had only a few small issues, always resolved by customer service to satisfaction.

Date of experience: August 20, 2019
Maine
1 review
0 helpful votes
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Always on my list when shopping for electronic products. Today it was memory cards. The last order was a new DSLR.

Date of experience: August 19, 2019
California
1 review
0 helpful votes
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I never wonder whether or not I'm getting a good deal at B&H, and I know that my merchandise will be shipped quickly. They're my go-to electronics shop.

Date of experience: August 18, 2019
California
1 review
0 helpful votes
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If you want the best go to the experts. B&H is my first choice! The reviews by customers and the product recommendations help you synthesize quickly and choose the product right for you.

Date of experience: August 18, 2019
Massachusetts
2 reviews
0 helpful votes
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I always check B&H first. For something I know I want, I just go on line and order it. Their staff is very knowledgable and it's easy to figure out which item is best for you.

Date of experience: August 18, 2019
New York
1 review
0 helpful votes
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What "photo store heaven" looks like! Great, prompt on-line shipping and service! And when in NYC, WELL WORTH a visit!

Date of experience: August 13, 2019
India
2 reviews
1 helpful vote
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Best performence
August 13, 2019

The foto video best plate form of the skill many people work in i like photo editing snd video editing

Date of experience: August 13, 2019

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States