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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Prices can sometimes be beat. But price is not always everything. Would love to see some sort of rewards program, and a little AI on the site would help. Priority customers, should get first shot at sales, and used gear.
I needed a "dummy battery" fro my Sony A6000 camera. However, I needed one with a female connector. All other vendors offer only a male connector.
I am happy to find this item!
Nothing is ever wrong for too long with BH. Excellent buying experience... I have been using BH for a very long time. No issues whatsoever.
I recently ordered a new lens and chose to have it shipped to the location of my Labor Day weekend vacation, anticipating doing a lot of shooting in the shore town where I was headed. Sadly, B&H chose FedEx as the carrier and the lens never arrived to me by my departure date. I made several phone calls to B&H customer service, which only ended in more frustration met with their curt apologies. Nothing was offered by them to make it right.
Free shipping and easy ordering is what I like about B&H. I have ordered a lot of items and will order more in the future.
Thanks B&H.
Best place to shopping what the any photographer need! Good prices! Delivery on time! Recommended for all!
Found out we needed a piece of equipment last minute to finish a project in a medical setting. B&H had the item we needed with next day shipping.
Offers a good selection which is very competitive to other sites like Amazon. I often switch between Amazon and B&H, but most of the time I choose B&H because I know their customer service team is wonderful and their products are of high quality.
Every item I've ever purchased has been top quality. I've always found the pricing to be competitive. Delivery is inexpensive and prompt.
The variety of choices in any category is astonishing and usually items are in stock. This time around I was looking for circular polarizing filters for a desert trip plus a monopod and tilt head. Lots of choices!
I have been a customer for over thirty years and have always had a positive experience with my interactions. On the rare occasion that an item was not quite right B&H always corrected the problem. I only wish other retailers were as good.
I am a beginner to photography, so of course, I have a lot of questions. These guys take the time to explain things. They have every thing that a photographer needs. I have purchased a few accessories and a couple of lenses from them and have never been disappointed. I love their big catalog. They're not always the cheapest, but they are comparable enough for me to buy from them. Because of all of their help with my sometimes stupid questions, I stay loyal to them even when I can get something a few dollars cheaper elsewhere..
I've been shopping at B&H for over a decade. The selections are great, as well as information available to help make your decisions. This combined with free expedited shipping and now the payboo option so that you save on the state sales tax, while B&H legally pays it -- A great way to save money.
It is so easy to get stuff from these people! I have never had a problem. Merchandise has always gotten here on time, and in perfect condition.
I love the new B&H online ordering system. It's fast and accurate. Great job B&H, keep up the great work!
Reasonable prices and good selection. It's improtatnt to me that they are an authorized Nikon dealer.
I find everything I need and the prices are unbeatable. Just amazing. I wanted to visit their store, but was closed when I was in NY. I look forward to going there in person.
Excelentes ofertas y condiciones de pagos y envio. Excelentes ofertas y condiciones de pagos y envioExcelentes ofertas y condiciones de pagos y envio
Items are easy to find online and also it is easy to filter out items. I have had a few problems ordering items before...(mostly my fault) and the sale/customer service was very helpful and friendly. Much appreciated their understanding.
Can't think of a better place to do business for electronics. Even when I screw-up an order, they fix it right away!
Never been to the store but the website - best choice, best price, fastest delivery. I think I said it all!
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Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
B&H Web No: 1058956897. Thank you for your order and this feedback. We regret your dissatisfaction. We received this order after 6:00pm on 08/27/19. It was shipped 08/28/19. On 08/29 and again on 08/30, FedEx reported, "On FedEx vehicle for delivery." At your request we reached out to FedEx to modify the delivery and regret they were unable to make the requested accommodation. -- Henry Posner / B&H Photo-Video