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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Ordering is easy and straightforward. Past experience has shown great customer service. Recommend for timely purchase.
Ce site de vêtements fait des ventes incroyables. J'ai comparé les articles et les prix à travers beaucoup. Cela a fonctionné beaucoup moins cher... donc ce n'était pas une idée. J'ai été agréablement surpris par la qualité des articles. C'est quelque chose que je recherche vraiment dans les vêtements. Quand je fais un investissement, je veux que ceux-ci durent... Après plusieurs lavages, les articles ont toujours la même forme. Assez satisfait. J'ai un chemisier blanc, un chemisier noir et une robe moulante noire (moins de 10 dollars). Tout est bon pour l'été, mais prob portera toute l'année. J'aime le chemisier noir en particulier... Il a l'air tellement sexy... Je suis une fille heureuse...
I am a Newby and Kirk R. At B&H was gracious and willing to hand hold and answer my very basic questions.
I've bought a fair amount of equipment through B&H photo to support a new video and photographic hobby. The staff has been knowledgeable and patient with beginners and I have never once been talked down to. Ordering through the website has been incredibly easy. The only instance of a delay in processing had to do when I gave up on an item that had been back-ordered for 6 weeks, that had been paid for using pay-pal, and while explained immediately, they couldn't be as flexible in re-allocating those funds to pay for new purchases, compared to had it been paid directly with a credit card instead. But that was because of PayPal's rules, not B&H's. I mention B&H photo to all my friends when they are considering major purchases.
B & H now offers a special credit card Payboo that saves the sales tax now required to California. Large selection and great information on website.
I have been buying from B & H for over 20 years. You guys have done a wonderful job. Keep up the good work.
Great web site with easily found products and easy to understand pricing and shipping costs. Thanks for handling such a large stock of Acogs!
B&H's physical website is expansive, which I can see people getting a little intimidated by. This is a professional website that combines a lot of different disciplines into a single site, but going from audio equipment to photography and video equipment, to a TV and home theatre system, I have never had any sort of hiccups or problems with B&H. Their phone service is great (How I ended up ordering my TV), their returns and used buying options are simple to submit and easy to receive my funds. There seems to be a lot of bad reviews, but I've been shopping exclusively at B&H for five years and I have never had any trouble or never been less than 100% satisfied, for what its worth!
The website is easy to navigate. The products and service are wonderful. My favorite photo house to work with.
When in cart having trouble to go back and add another item. I had to restart the order since some items where not in the first cart. I found it a little confusing and not friendly.
You should have when in cart a clear way to go back and add other items. May be is there but did not see it
Always easy to get information, always on time, always great customer service. It's where I go knowing there's going to be no hassle and IF there's an issue I know it's just a couple of clicks away to resolve it.
I've always been very pleased with the selection, price, quick delivery, and quality of the products sold at B&H. You are my first choice for any product I want if I can find it on your website.
Great company. I"ve been shopping with B&H for years. They are one of the best resources for my business. I can't say enough about the company.
Sincerely grateful patron.
www.chikephotography.com
I found B&H several years ago when Newegg was out of an item I wanted. Talk about a cloud having a silver lining! B&H proved to be simply the best source on the web for my camera and electronics needs. Prices are competitive, packaging is secure, shipping is prompt and, best of all, customer service has proved to be first rate the very few times I had issues with a product. Also, if you need HilVision IP cameras, B&H was the first (and only) approved online retailer in the United States. Now, if they would only stock G. SKILL memory...
Seems I order from B&H about 2 - 3 times per month. Online ordering is a breeze and they stand behind what they sell!
I've been a customer of B&H for over 20 years and I've never been disappointed by their used items for sale. Items always seem to be better than they are rated and if I've ever had a problem, I can easily return the item.
The best Web Shop. I would request from B&H, more products to be able to sent to my country Kosovo. Thank you for very much B&H.
From the straight forward easy to use website, incredible customer service and fantastic prices, B & H is the only place I would shop for electronics and office equipment. I'm sure that every other department is as fantastic!
I like being able to speak with an expert when I am deciding what to purchase. I don't have this option at Amazon. B&H always has the best pricing, with superb support. I don't even look elsewhere!
I have been ordering from B&H for a years and have not been disappointed. I was able to find things I could not find locally.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your order and this feedback. We regret your dissatisfaction. After a passage of several hours most retailers empty a shopping cart that's not being used or appears abandoned so the items int he cart can be restored to salable condition. I am sorry if you were inconvenienced.