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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

New Jersey
2 reviews
0 helpful votes
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I have never had a problem with B&H. The items are exactly as described, If something is wrong, it's fixed promptly.

Date of experience: November 10, 2019
Nevada
1 review
0 helpful votes
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B&H customer service is outstanding. They answer your questions, make suggestions, and handle issues quickly and professionally. I'm IMPRESSED.

Date of experience: November 10, 2019
New York
1 review
0 helpful votes
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Nobody does it better
November 10, 2019

I've purchased cameras, lenses, gimbals, computers, external hard drives, printers, and cartridges and have taken advantage of their used equipment purchase and buy-back features just to name a few of the cost saving items in their arsenal of of features. Nobody does it better.
And now with "Pay-Boo" the tax savings is icing on the cake.
THANK YOU B & H

Date of experience: November 8, 2019
Georgia
2 reviews
0 helpful votes
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Great selection
November 10, 2019

Fast, super easy. Best prices around. Great selection, good descriptions and fast shipping. This is the best place to order any photo, video or similar products.

Date of experience: November 7, 2019
New York
1 review
0 helpful votes
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Easy ordering system with fast delivery makes B&H an excellent source for us. They have a vast stock of materials that we use, at very fair prices.

Date of experience: November 7, 2019
Oregon
1 review
0 helpful votes
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Always have what I need
November 8, 2019

Love this shop! Always great stock, and speedy delivery. Someday I hope to visit in person. Might get expensive.

Date of experience: November 6, 2019
Washington
2 reviews
0 helpful votes
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Never had a bad experience with B&H. I love the kits. They are not packed with a bunch of cheap junk accessories. Keep up the great work.

Date of experience: November 6, 2019
Serbia
1 review
0 helpful votes
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You are Perfect
November 7, 2019

Always there to help, correct, products as described, delivery fast and always on time.
B&H are best

Date of experience: November 5, 2019
Washington
1 review
0 helpful votes
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I order a Western Digital My Passport drive to test how PayBoo actually works.
It works just like B&H said it would.
Now someday I need to order a discounted item to see what really happens there.

Date of experience: November 4, 2019
New York
2 reviews
0 helpful votes
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Great service
November 6, 2019

Both in the store - very knowledgeable and patient staff and online - simple and expedited service. A delight!

Date of experience: November 4, 2019
California
1 review
0 helpful votes
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B & H always delivers on time. Always good to do business with them. I have never had a problem. They have always taken care of any ordering problems I had.

Date of experience: November 3, 2019
New Jersey
1 review
0 helpful votes
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Best Prices!
November 5, 2019

Best prices around, no grey market items so you are assured that the warranty card in your product will be honored by the manufacturer and the shipping is super fast!

Date of experience: November 3, 2019
Indiana
1 review
1 helpful vote
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I've shopped here a long time and am very happy with the experience. They have a great website and deliver what they advertise.

Date of experience: October 31, 2019
South Carolina
1 review
1 helpful vote
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I can always count on B&H for all my photo/video needs! I have been a loyal customer since early 90's. Have purchased every Nikon camera I've owned from them. Even my printers, ink, photo paper as well as my darkroom chemicals and photo paper.

Date of experience: October 31, 2019
Georgia
1 review
0 helpful votes
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Great site
November 1, 2019

Always a great place for camera gear and electronics, this is where I go for brand-name bits and pieces for my Nikon system.

Date of experience: October 31, 2019
Maryland
1 review
0 helpful votes
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Fast, super easy. Other web sites could learn a lot from this site's UI. Able to find what I needed right away.

Date of experience: October 31, 2019
Massachusetts
1 review
0 helpful votes
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Great selection, good descriptions and fast shipping. Very hard to beat. Don't risk Amazon or cut-rate websites.

Date of experience: October 30, 2019
New Jersey
1 review
0 helpful votes
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Very user friendly website. Too many websites require the user to jump through so many hoops. B&H's website is simple, clear and direct in its approach.

Date of experience: October 30, 2019
Montana
1 review
0 helpful votes
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GREAT PLACE TO SHOP... BEEN DOING SO FOR YEARS... THIS WAS ON LINE BUT CLERKS ARE SUPER HELPFUL. EVEN WHEN ONLY SEEKING ADVICE THE HELP IS CORRECT AND SUPER SINCERE... I WAAS HELPED VERY MUCH WITH MY USED TRADE IN STUFF

Date of experience: October 29, 2019
Ohio
1 review
0 helpful votes
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I found it very easy to find the item I was looking for on the B&H Photo web site. Any questions I did have about the product had already been asked and answered in the questions. Easy transaction.

Date of experience: October 8, 2019

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States