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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I have never had a problem with B&H. The items are exactly as described, If something is wrong, it's fixed promptly.
B&H customer service is outstanding. They answer your questions, make suggestions, and handle issues quickly and professionally. I'm IMPRESSED.
I've purchased cameras, lenses, gimbals, computers, external hard drives, printers, and cartridges and have taken advantage of their used equipment purchase and buy-back features just to name a few of the cost saving items in their arsenal of of features. Nobody does it better.
And now with "Pay-Boo" the tax savings is icing on the cake.
THANK YOU B & H
Fast, super easy. Best prices around. Great selection, good descriptions and fast shipping. This is the best place to order any photo, video or similar products.
Easy ordering system with fast delivery makes B&H an excellent source for us. They have a vast stock of materials that we use, at very fair prices.
Love this shop! Always great stock, and speedy delivery. Someday I hope to visit in person. Might get expensive.
Never had a bad experience with B&H. I love the kits. They are not packed with a bunch of cheap junk accessories. Keep up the great work.
Always there to help, correct, products as described, delivery fast and always on time.
B&H are best
I order a Western Digital My Passport drive to test how PayBoo actually works.
It works just like B&H said it would.
Now someday I need to order a discounted item to see what really happens there.
Both in the store - very knowledgeable and patient staff and online - simple and expedited service. A delight!
B & H always delivers on time. Always good to do business with them. I have never had a problem. They have always taken care of any ordering problems I had.
Best prices around, no grey market items so you are assured that the warranty card in your product will be honored by the manufacturer and the shipping is super fast!
I've shopped here a long time and am very happy with the experience. They have a great website and deliver what they advertise.
I can always count on B&H for all my photo/video needs! I have been a loyal customer since early 90's. Have purchased every Nikon camera I've owned from them. Even my printers, ink, photo paper as well as my darkroom chemicals and photo paper.
Always a great place for camera gear and electronics, this is where I go for brand-name bits and pieces for my Nikon system.
Fast, super easy. Other web sites could learn a lot from this site's UI. Able to find what I needed right away.
Great selection, good descriptions and fast shipping. Very hard to beat. Don't risk Amazon or cut-rate websites.
GREAT PLACE TO SHOP... BEEN DOING SO FOR YEARS... THIS WAS ON LINE BUT CLERKS ARE SUPER HELPFUL. EVEN WHEN ONLY SEEKING ADVICE THE HELP IS CORRECT AND SUPER SINCERE... I WAAS HELPED VERY MUCH WITH MY USED TRADE IN STUFF
I found it very easy to find the item I was looking for on the B&H Photo web site. Any questions I did have about the product had already been asked and answered in the questions. Easy transaction.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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