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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Been trading with B&H long before the internet. Can't be beaten for selection, price and service. I always compare with other "on line camera" sellers -always end up at B&H.
I bought several items from B&H since my first purchase in 2014. Always great prices and no surprises. What more could I ask?
They have the easiest website. Their customer service is unbeatable! I will keep shopping here in b and h. Easier and more comfortable than any other store on this business!
Very easy to order. Customer service was a big help in ordering a polarizer filter to go with this camera. Also a Cokin A series 62 mm adapter Ring A 261 to go with this camera.
Great selection and fair prices. Since my local store closed BH Photo is my go to for all of my photography needs.
The easiest website I have ever used! I will definitely share this with my friends. Very easy to share. Well recommended by my family. I will recommend to my colleges. Very reasonable price, they had the model I was looking for.
I hope to come in to the store in NY someday. When I do, I will bring plenty of $$ because I know I will spend a bunch... LOVE your interactive website which suggests items that actually make sense based on my purchases. This feature, has helped greatly to enrich my buying experience... THANKS B&H!
Love B&H. I can always get the equipment I need for my Media Studies program, quick, easily, and at the right price. Today I used Live Chat to verify I was purchasing the right equipment. They were responsive and helped immensely. Can't say enough positive comments about B&H. Thank you.
Always have what I need in stock and if not friendly reminders when they are available. Customer service is A#1, always kind and helpful.
Needed some Epson Luster Photo Paper ASAP. Checked Amazon, Epson, and Quill. B&H has best prices and fastest delivery!
I order a item the shipping was delayed I lost a costmer because of it I called them thay gave me discounting service
They always have the best information about what they are selling. I have always gotten the information about the products I want to buy; almost always better than the vendors information.
Pay a little more now, but with B&H, there are no problems. If you have an issue they will resolve it. Wished we had a store here in California. It would be closed though for selling an instrument that COULD POSSIBLY invade someone's privacy. I'm sick and tired of the PC BS. My stepfather is from Connecticut, your store is on my bucket list as is NYC
B&H always makes it easy to shop and has the best value. Been a customer for many years for all my audio and photography needs.
This part was difficult to find elsewhere. I'm glad that B&H had it in stock. Looking forward to receiving it in a few days.
Love how BH operates. Long time, satisfied customer. I can highly recommend for all your AV and computer needs.
I've ordered a lot of items over the years and have always had great service. I also trust the reviews more than other sites because B&H customers tend to be more knowledgeable about photography.
I find the website more acurate than the iOS app. Using website, I see more in the used dept. I would advise to use the website while they fix the app.
B&H Provides plenty of information to help in making a decision on which product to buy. I have used B&H many times and would recommend other buyers to give it a try. You won't be disappointed!
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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