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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Illinois
3 reviews
0 helpful votes
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Still the "gold standard"
November 26, 2019

Been trading with B&H long before the internet. Can't be beaten for selection, price and service. I always compare with other "on line camera" sellers -always end up at B&H.

Date of experience: November 26, 2019
Kansas
1 review
0 helpful votes
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I bought several items from B&H since my first purchase in 2014. Always great prices and no surprises. What more could I ask?

Date of experience: November 25, 2019
New York
1 review
0 helpful votes
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Best!
November 26, 2019

They have the easiest website. Their customer service is unbeatable! I will keep shopping here in b and h. Easier and more comfortable than any other store on this business!

Date of experience: November 25, 2019
South Carolina
1 review
0 helpful votes
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Panasonic FZ 1000
November 26, 2019

Very easy to order. Customer service was a big help in ordering a polarizer filter to go with this camera. Also a Cokin A series 62 mm adapter Ring A 261 to go with this camera.

Date of experience: November 25, 2019
Texas
3 reviews
0 helpful votes
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Always has what i need
November 25, 2019

Great selection and fair prices. Since my local store closed BH Photo is my go to for all of my photography needs.

Date of experience: November 24, 2019
Texas
1 review
0 helpful votes
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The easiest website I have ever used! I will definitely share this with my friends. Very easy to share. Well recommended by my family. I will recommend to my colleges. Very reasonable price, they had the model I was looking for.

Date of experience: November 20, 2019
Colorado
1 review
0 helpful votes
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I hope to come in to the store in NY someday. When I do, I will bring plenty of $$ because I know I will spend a bunch... LOVE your interactive website which suggests items that actually make sense based on my purchases. This feature, has helped greatly to enrich my buying experience... THANKS B&H!

Date of experience: November 20, 2019
Missouri
1 review
0 helpful votes
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Love B&H. I can always get the equipment I need for my Media Studies program, quick, easily, and at the right price. Today I used Live Chat to verify I was purchasing the right equipment. They were responsive and helped immensely. Can't say enough positive comments about B&H. Thank you.

Date of experience: November 20, 2019
Arizona
2 reviews
0 helpful votes
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Love B & H
November 21, 2019

Always have what I need in stock and if not friendly reminders when they are available. Customer service is A#1, always kind and helpful.

Date of experience: November 19, 2019
North Carolina
1 review
0 helpful votes
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Beat out Amazon!
November 20, 2019

Needed some Epson Luster Photo Paper ASAP. Checked Amazon, Epson, and Quill. B&H has best prices and fastest delivery!

Date of experience: November 18, 2019
New York
2 reviews
1 helpful vote
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Terrible customer service
November 17, 2019

I order a item the shipping was delayed I lost a costmer because of it I called them thay gave me discounting service

Date of experience: November 17, 2019
Henry P. — B&H Photo Video Rep
over a year old

Thank you for your order and this feedback. We regret your dissatisfaction. From the information provided here I cannot ID you or the transaction. Please email details to [email protected] so we can resolve this.

Pennsylvania
1 review
0 helpful votes
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Love This Place!
November 19, 2019

They always have the best information about what they are selling. I have always gotten the information about the products I want to buy; almost always better than the vendors information.

Date of experience: November 17, 2019
California
1 review
0 helpful votes
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Ya Get what ya pay for
November 15, 2019

Pay a little more now, but with B&H, there are no problems. If you have an issue they will resolve it. Wished we had a store here in California. It would be closed though for selling an instrument that COULD POSSIBLY invade someone's privacy. I'm sick and tired of the PC BS. My stepfather is from Connecticut, your store is on my bucket list as is NYC

Date of experience: November 14, 2019
Georgia
1 review
0 helpful votes
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B&H always makes it easy to shop and has the best value. Been a customer for many years for all my audio and photography needs.

Date of experience: November 13, 2019
California
1 review
0 helpful votes
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Easy to Find
November 13, 2019

This part was difficult to find elsewhere. I'm glad that B&H had it in stock. Looking forward to receiving it in a few days.

Date of experience: November 13, 2019
California
1 review
0 helpful votes
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Great business model
November 13, 2019

Love how BH operates. Long time, satisfied customer. I can highly recommend for all your AV and computer needs.

Date of experience: November 12, 2019
Washington
2 reviews
0 helpful votes
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Very reliable store.
November 12, 2019

I've ordered a lot of items over the years and have always had great service. I also trust the reviews more than other sites because B&H customers tend to be more knowledgeable about photography.

Date of experience: November 12, 2019
Portugal
2 reviews
0 helpful votes
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Easy Buy
November 12, 2019

Very good value for money. They always have interesting and valuable promotions. I am satisfied with the products purchased.

Date of experience: November 12, 2019
California
1 review
1 helpful vote
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Great place to gear up
November 12, 2019

I find the website more acurate than the iOS app. Using website, I see more in the used dept. I would advise to use the website while they fix the app.

Date of experience: November 11, 2019
Louisiana
1 review
0 helpful votes
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Fast Service
November 12, 2019

B&H Provides plenty of information to help in making a decision on which product to buy. I have used B&H many times and would recommend other buyers to give it a try. You won't be disappointed!

Date of experience: November 11, 2019

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States