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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I love ordering from B&H, their website help me organize my thoughts and ideas. I have been ordering from them for over 15 years.
Needed to round out an order for a sd card for a zoom h1n that i got second hand from B&H. 4 packs of guitar strings justifies the 3.99 shipping that would have happened with just the card. I ordered a 64gb card initially that is too big for the zoom, but that fit in the a5000 i got at a pawn shop that i use to illustrate this review.
I have used this company for many years and always find what I need. The fact that they have used items is the biggest seller for me.
Great store. A pleasure doing business with B&H. I have been a customer for years and have never had a problem or been disappointed.
I am a long-time online customer of B&H Photo Video. Website is very well designed and easy to navigate. They carry a great selection of high quality products at some of the lowest prices available. Ordering is very easy and a variety of payment options are available.
A Great website makes shopping a pleaser. Selection is great and prices are very fair.
Using The Payboo card and saved the sales Tax.
If you know what you want, they usually have it. Definitely a professional source. I enjoy shopping with them.
I have been purchasing from B&H for years and have never had a problem... so I keep coming back! I do focus on their photography product lines but will consider them for other electronics purchases as well
I use it more then 17 years and never was disappointed... High quality product with great service... Thank you B&H!
Large selection of products. Ordering process is easy, delivery quick, and they offer some great deals.
All it said in the cell phone description was Note: "box" and had very obvious links to all the accessories you might need. So I expect to get the box. Hoping it includes the charger and cable. Otherwise fair price. Like having a warranty.
Whether online or in the superstore, B&H is the place to find and buy the best products. Been shopping here for over 15 years when I need photo or video equipment, and sometimes for large and small electronics besides.
Prices are always competitive, support excellent and the reviews very helpful. I appreciate that they offer an extended return policy due to the holidays.
Always impressed at B&H's website with such a comprehensive range available. It is so easy to place a hassle-free order.
Great price. I think this will be a great gaming monitor. B&H Photo is a great place to shop. Always fast shipping.
As much as I'd like to shop local I can never find the selection nor reasonable prices that B&H offers.
Great selections of computers and prices. Fast shipments, Sales tax refunds. I have made multiple purchases from them, not a problem every time. Latest purchase was discounted an extra $100 after my purchase. I emailed to request that they honor the lower price, and they refunded the difference to me.
B&H Photo Video is the ONLY place to shop for cameras, lenses, and other photography gear. The Web site is the easiest to navigate and B&H prices simply cannot be better!
My wife and I ordered a lot of camera/video equipment from then in the past week. They got part of my wife's order wrong. When I called them about it they said we could either ship it back and after they receive it and inspect it (3-5 days), they would ship us a replacement. The other choice we had is to pay for a new one and ship the old one back. If we had ordered the wrong thing then I could see these options. We placed the order correctly and they made the mistake. They Arne't willing to fix their mistakes. They want the customer to pay for their mistakes. We will never shop here again.
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Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Web No: 1060025341 Thank you for your order and this feedback. We regret your dissatisfaction. It is industry-standard practice for a retailer to receive a customer's return before shipping a different (or another) item. The standard alternate option is a return-for-refund while the customer simply places a new order for the item originally wanted. I am sorry neither of these options was satisfactory. In particular circumstances we can advance ship the new item as soon as we can confirm the item to be returned is en route to us. FedEx does not show the return in their system yet, but as soon as it is we can accommodate you with an advance replacement. I have emailed details. -- Henry Posner / B&H Photo-Video