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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Easy to search and order. Better then going to the Store.
The store persons seemed a little confused on who or what department covered a simple Web Cam purchase. Departments are too fragmented or specialized.
To date I purchase of 4500. 00 on line, The wed gets 4 start the store 1 star
The best part about my online B&H experience is the ordering process. What can I say, It's always easy.
Great website and very reliable. I have been purchasing from B&H for over 30 years and they have been a consistent resource for everything in both photo and video.
After careful research and my prior experience, I purchased two 64GB Sandisk Extreme Pro
UDMA 7 with 160mb read speed and 150 write speed for my new Canon EOS 5D MarkIV.
The price was right and I trust Sandisk Products and the reviews I saw. I'm certain I have made the right choice for me.
I LOVE B&H. Have shopped for years. Easy, informative, has everything and if I do have a questions great service! I recommend all the time. THANK YOU!
I have been purchasing from B&H since day one of my photography business, 25 years... best service, best prices, best shipping, best over all champs!
We've been looking for a ring doorbell and found one for $69 on Green Monday. What a deal! Just awesome! Love this store, the website and chat!
I buy all of my photography gear and traditional b&w film developing and printing chemistry from B&H photo. The prices are substantially lower than any local photography stores, and usually those stores don't carry what I'm looking for anyway. Great job, B&H! When I travel to NYC, I always make a point in visiting the store.
I'll buy here even if it takes longer to ship than amazon an even if it costs a little more (but it never does). Customer service and knowledgeable people is very important and this is the best I can get since there are no more real camera stores at least where I live. You rock B&H!
I love calling you guys. Always helpful, knowledgeable and friendly. I have photography needs and you have solutions. Always. Thank you
The best place for gear, i think this i ban none the best place for students to buy gear. Used gear is scaled accuracy.
I feel like a kid in a candy store when I Buy from B&H. Shipping is fast and I never had any problems with returns when needed.
Items I can't get where I live easily. Always has a great customer service and selection of items I am interested in.
Best prices around and easy web site to check out with. I will definitely buy from here again.
I have used this company several times over many years. They are here to stay.
I always buy my photo equipment from B and H. Fantastic service. Great selection at a fair price. Easy to order online.
Don't believe that it will take some period of time to cancel an order! Mine was canceled in minutes, though I just wanted to make sure it placed on my account. I had not realized I had not yet logged in and wanted the order to be on my account. Went to chat, and found out it had already been canceled! Always have had a good experience ordering from B&H!
Great prices. Been around for long. Vast selection. Stuff you cant find elsewhere. Some old school items that the new and trendy places don't carry.
B&H People have ALWAYS helped me make the right decisions on my purchases. They care that I get the best product for my needs at the best price. And they always know what they are talking about.
I've had really good experience to purchase from this site, and I was never disappointed. I encourage others to try B&H for purchasing and finding things they need.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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