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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Everything I needed is in stock, promised delivery times are excellent, prices are competitive and website was user friendly
I shop with B&H Photo frequently - and continue to do so because I have not had any issues! Their product descriptions are accurate, ease of checking out is fast and easy!
When I buy at B&H, I know that I will receive high quality products, and if there is anything that I am concerned about people at B&H will make their best to help me out.
I've been a long-time customer, with occasional purchases over time, and B&H has consistently had the best prices, the best shipping/return options, and the greatest customer service that I've experienced. I highly recommend these guys for just about any tech need. Thanks!
B&H offers outstanding products, competitive pricing, and superb customer service. Their website is so impressive, easy to use, and provides all of the information you could possibly need in order to make an informed purchase decision. Great service and professional assistance is there when you need it. Love shopping their website!
I've spent probably well over $20,000, including 2 Canon 5D's, four L series lenses, enough LED lighting gear to shoot feature films with, and plenty of accessories (light-stands, filters, gels, bags/hard-cases, and printers) with B&H over the past 10 years. And I don't think I will ever stop doing business with them. Never had a problem with any of my orders.
Two different professional video agencies recommended B&H. I am impressed with the ease of the site and the prices are the same as Amazon. I received my shipment when they said and received everything well packed. Very satisfied.
I've purchased a number of things through B&H over the last 30 years from cameras, computers, upgraded memory, and today a gaming computer for my son. Selection and pricing are always great. I called them a couple of different times to discuss options and they were helpful on the phone and answered all my questions. This review will be updated if we have any issues with the new order, but I expect everything will go smoothly as before.
Definitely my go-to place for photo equipment. Never had a bad experience. Their selection is gigantic, their customer service the best, and having been to their NYC store, it's one of the best shopping experiences on Earth. I would never take a chance at a competitor, even their largest one, because I know exactly what I get from B&H.
Its' hard to review your product once its order, if you have some possible order in the past, you have to move them so it is bit pain in butt, because you do not want to deleat them, but not ready to buy them
Okay, I have been dealing with B&H for around 40 years. They have supplied me with thousands of dollars worth of photo gear during my professional career and now they are still my go to place for gear in my retirement. The service has always been impeccable and the delivery prompt.
If you are reading this.--- Get Your Stuff Here. They are GREAT!
Did I mention that I like them?
The photo is of my new Z50 bought just a week ago. My next to latest latest purchase. I just ordered a 28-300mm VR from them for this and my D800. That will give me a normal to 450mm on the DX mirrorless - YES!
B&H has been my go-to for photographic and computer equipment for about 20 years. They are fast, reliable, honest, helpful. What more could you ask for?
I very much appreciate the time taken by one of your associates to help me with the selection of a travel tripod. I trust the integrity of B&H.
The products I want are always in stock, the shipping is quick and if there is a problem they solve it fast.
Prices are very good competitive and the only place we could find what we wanted before Christmas. Thank you.
B&H has a comprehensive selection with details, specs, and the most usable search tools. Educational resources like Explora are an added bonus. Most importantly, they stand behind their word-- you never have to worry about getting ripped off. They are good people and have excellent customer service. I have been shopping there for decades and I am still impressed by the level of service.
Having used another national supplier who was waiting on an item I REALLY wanted ASAP, I stumbled across B&H. Withe their 2-day free shipping . . . I will DEFINITELY be back!
I get answers and I get great service... what else can I say?!
There is always a technical sales person there to help me with my tech questions. It is worth it to always shop here and get the best.
Love B&H but the gift card communication could be improved, i purchase professional items on a continuing basis and the rewards program is a nice incentive. I used an $85 rewards card on a small headphone purchase for my spouse. She was excited to receive them as we picked them out together. It was a huge disappointment when they arrived to only work on one channel, This is not characteristic of Sennheiser. When I called for an RMA authorization for replacement set, I was told that I would have to pay full price now and wait for the return to be processed.Not optimum but fair enough. I received the notification that the return was processed and that the refunded monies had been put in the buckets they had come from. Since I had fully used the total amount of the gift card i was sure it was defunct and no longer germane. Normally I receive an email with a gift card number and pin to apply at checkout. I received NO further email on this. In the meantime I made another large lens purchase for full price. Today I went to purchase a strobe for my son's Christmas and attempted to use the refunded gift card balance and did not see that it was available. After an extended call with customer service I was informed that the balance of the gift card had been applied to the one from the May purchase! I should go back to my email for the card number and pin. I did this and it worked fine. Keep in mind the May gift card amount was used COMPLETELY and I assumed it no longer existed. Your gift card communication needs to be improved. If for perhaps instead of Gift Card, it should have said Gift Card XXXX issued in May 2019, please see our earlier email for full number and pin information, that would have been very useful. I remain an avid B&H customer.
Large stock, good prices, website is easy to navigate and very informative. The few times I've needed customer service over many years, I have received excellent help.
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Thank you for your order and this feedback. We regret your dissatisfaction. I will share this with our website design staff for them to consider. -- Henry Posner / B&H Photo-Video