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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I never received everything I ordered in working condition, and kept getting the runaround from them. Will not purchase from them again!
They underpromise and overdeliver! I almost would move to New York City just to go to this store any time I wanted! They almost always have exactly what I want at a good price.
Absolutely to best place to buy photo gear. I trust B&H for my photography purchases much more that Amazon,
B&H Photo Video has an exhaustive inventory of photographic, computer and electronic items and materials. Their website includes information from manufacturers, B&H staff, and comments from users. This wealth of information makes selecting equipment a reliable choice. If you have questions, call their experts for details and their opinions based on experience. Shipping is often free and the buyer is kept well-informed about delivery.
Great selection, excellent prices and nearly everything always in stock. BH has been my go to place for all of our production equipment needs.
Excellent selection and pricing. Online ordering is very intuitive and easy to use. I would recommend this site to my family.
It's my go to place when looking for new photography gear. They always have what I'm looking for o at least an alternate option. I've been shopping with them for 8 years now and have never had a bad experience.
I like shopping at BH online store, especially the DealZone. Even some of the DealZone products may not be the most recent models.
Great prices, very fast shipping, free shipping for the most part and everything almost always in stock.
Purchasing experience let me look at images, compare options and review specs. Good amount of material available to make an informed decision.
What more can be said about B&H - simply among the very best online shopping experiences! Pre-sales support is always very handy and helpful to finalize selections.
Great support team! Special thanks to Yaakov K. For help and being polite! We resolved our questions really fast!
I buy inmost of my Photo and Video gear and accessories here, they have it all and at the best prices.
My number one stop!
It's a rumor, but in Japan B&H is cheaper when I hear datk goes up in price.
So, I decided to buy it. I was puzzled because I didn't have any English. I thought I'd study. I pray from the Buddha that it will arrive safely.
Just ordered IPHONE watch. Waiting to receive for Christmas. Free expedited shipping was great. Can't wait to see product.
A great place to shop for professionals and photo/video enthusiasts. They have big variety of equipment that will work for you, no matter if you are the beginner or professional. Detailed description of each item will help you make sure you get the right equipment. Always fast shipping and you get your order in 2 day. I have bought 3 full frame cameras, 4 lenses, a drone and lots of accessories. Never had any issues. Highly recommend B&H Photo Video
Incredible selection of cameras, accessories and bags. Great prices and reliable service always! Shipments arrive on the stated date.
I'm a professional photographer and have been a long-term customer of B&H (since the early 70's) for photo, video, some audio, accessories, lighting & other studio gear. I've used their excellent website as a learning tool for products (and techniques) new to me.
Great Customer Service I wanted to buy a Moment Lens for an iPhone but the company Moment had no way to contact them right away and so after searching, I came across the same item, same price and same free shipping in addition to the product info I needed.
Professional, fast delivery secure billing no hassle. Thank you B&H.
Next day delivery is awsom especially during holiday saison...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Order # 1059832825 Thank you for your order and this feedback. We regret your dissatisfaction. We needed additional information to determine the cause for your problem. Having received that, under B&H 840639080 we are sending a replacement of the defective product you originally received. -- Henry Posner / B&H Photo-Video