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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Simply the best, I feel bad for all their competitors. They always have the best price, they alwasys get it here fast... my only complaint is when i need to buy things on the sabbath or a jewish holiday and I can't get it shipped.
I have purchased both new and used items (including used Olympus micro 4/3 lenses) from B&H and so far I am very happy with both the quality and the price. My orders have always arrived within the time specified.
I love B+H Photo! They have every video/photo equipment you could ever want or need. Their website is easy to navigate. Customer service is excellent!
Use their help lines! These guys (And ladies) know their stuff. I've been dealing with them for years and trust them. I use them both personally and professionally.
B&H - Top gear at reasonable prices & free 2 day shipping. Heck yeah!
I miss visiting the Midtown shop.
Best and safest place to purchase camera equipment. Always get what I order in a timely fashion. B&H is my go to place to order camera equipment.
Another order of small items, not most common. In stock, quickly found on web site. Quickly ordered. Very satisfying.
B&H is the best photographic store in the world. Prices are fair and the staff in very knowledgable.
So far I have made 5 orders with B&H and it had only good experience so far. The prices are competitive and the packaging is really good.
I've ordered many items from them during the last two years - from cameras to lenses to lights. All have arrived on time and just the way I wanted them. I love their reliability and quality.
Excellent product line, fast shipping, and fair pricing, what's not to like? Live Chat is very helpful and good to know that your dealing with someone who knows what your talking about.
In one word B&H can be described as: greedy. I've been buying from B&H for 40 years dating back to the days of paper catalogs, mail order and any delivery time under a month being good. They used to be the very best both in terms of price, service and delivery speed. Lately they seem to have forgotten the cardinal rule of business, that the customer is always right and not the CEO. Their heydays are gone and eventually they will drive themselves out of business because of their arrogance and greed. For the past 6 months I've been watching a $300 electronics item waiting for the best price before I buy with the intention of buying several more in the near future. I hoped the Christmas sales or the post-Christmas inventory reduction sales would drop prices to my desired level but B&H's price drops were pathetic. After Christmas they jacked the price up to $350 making a mockery of their $299 regular price for the previous year. And now they charge tax too, making their bottom line prices outrageous. Instead I took a look at EBay, rejected one $250 seller for too many buyer complaints then an hour ago finally bought it from a $280 seller in the next state... all for the exact same item for which B&H now charges $350+. Five years ago I had to deal with their customer service and as a few others here reported, I also found them to be highly arrogant and patronizing. Now I think twice before ordering from B&H.
I am a legal resident of Oregon and snowbird to Arizona, and now have to pay AZ sales tax on this order because of the shipping destination to an out of state destination. Can you please correct the price.
I have been buying photo gear from B&H for 30 plus years. Back in the day they were one of very few photo sellers that did not try to rip you off some way. We also bought a nice Sony tv about a year ago. Only issue I ever had was with something used and it was totally resolved to my satisfaction.
Excellent, professional service. Ihad been a costumer for 20 years. Always a good experience. Thanks
When the item I wanted was on sale, they brought it to the top of my list. They let me know how much the discount was and when the discount expired. Easy click to checkout. Great site. Great prices. I keep coming back.
I have always been impressed by B&H's fast service. This purchase is no exception. These items were purchased with very good discounts as end of year deals.
Love B&H, Daniel C online chat specialist was super helpful! Thanks B&H! Will always shop at B&H first.
I come to B&H for my photography needs. I have shopped here for a while and never been dissatisfied.
I have purchased these before and they are fast and reliable. B&H has competative prices and the 2 day delivery is appreciated!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We regret your dissatisfaction. We are often required to hold to minimum prices when a distributor adopts unilateral price programs. All authorized retailers are obliged to honor these for new product sales. I am sorry sorry you felt our price drops were inadequate. -- Henry Posner / B&H Photo-Video