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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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And great prices too. B&H is well known in the filmmaker community. I have no reservations about ordering from these people over Amazon.
I have bee shopping for almost ten years. B&H has the best gears, great pricing and discount, user-friendly website, easy order... Just the Best... I am not even looking elsewhere!
Always a good service experience with B&H. I have ordered and received several orders in the past from B&H.
Pricing is very competitive with lots of professional products available. Thanks
I love B&H. Always there anytime of day or night. Booyah! They have it here for you. I have never had a bad experience with B&H.
I've been shopping at B&H since the 80's. Always a great experience. They have everything for photography, technology and more.
I have just recently gotten back into photography after many years. I have collected film cameras 35mm and medium format and I also have a D850 and lenses. I find the service, pricing and selection attractive.
Quick shipments and great prices. Order online experience is very easy. We will continue to order from B H.
Found what I was looking for in seconds and saved the tax with Payboo. Xoxoxoxoxoxoxoxo had to have 100 characters in review. That's the only thing that sucked!
I have always had great success & great customer service! They have super fast shipping & several shipping options to choose from!
Wow! I was recently wheelchair bound and had the rug pulled from under my life. I decided a needed a hobby and got a camera for my bday last year that I had not used. Finally opened it, overwhelmed and had no idea where to start. Got on CHAT with Jesse and I was guided to find items within my budget to help me manage my new hobby with my new limitations. I purchased the recommended macro lens add-on, a mono/tripod and ball joint, filters for the lenses I got with my camera. I also got a flash just for my photos of flowers. I hope it is all correct and in working order as it was a great help to me with the chat, I had no idea what factors to use to make any of my own decisions. I will post a follow up once I receive all the items and see how they work. Until then, I am very excited.
Had to return an item I ordered by mistake. They promptly gave me a return code and there was no problem. I sent the item back and the same day it got there I got a refund via gift card. Very easy and fast to deal with. I reordered the correct item and used my gift card.
B&H is my regular online service for many years. I have not used them much last year but I'll continue again since their B&H payboo card will save on sales tax (I got approved for the card). Besides that, their service is excellent.
Very easy to locate items of interest and proceed to checkout. I needed several accessories for my camera and the prices were comparable to other sites. I have ordered before and the orders were carried out in a timely and accurate manner
I've been doing business with B&H for many years now. I've ordered a lot of items over the years some big and some small. They are always priced well and if an item happens to be one of their "Daily Deals" you will most likely NOT find the item anywhere on the web for less money. Today prior to this review I bought a small item for!/2 the price it was on Amazon--50% cheaper!
The one area in which this company really shines is customer service. I've had to contact them on several occasions and it's always been a great experience. I don't think I've ever dealt with a company that has so many people on staff with the level of technical experience that B&H has. They really know their products and have helped me out many times.
If you want service on anything in the electronic field and more look no farther! They have the inventory and expertise.
Called to buy pro audio equipment for video, and they steered me away from a solution that would have sounded terrible to a solution that fit my budget. They offer great service at very reasonable prices.
I have always found the photography items I need, or want, at B & H. Great selections and prices. This is the number 1 place to look for all of your photography needs.
The technical chat sessions are awesome and quick! I had my answer and order completed in minutes. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members